Arrigo Dodge Chrysler Jeep RAM West Palm Beach

Amazing !!!! Johnathan was my dealer and he really knew what he was doing. He was very helpful and knowledgeable about all the cars I wanted to look at and was VER Johnathan was my dealer and he really knew what he was doing. He was very helpful and knowledgeable about all the cars I wanted to look at and was VERY patient. Overall, he helped me chose a car I've been wanting for a long time without being pushy. I would reccomend him to anyone trying to buy a car!!! And how could I forget to mention that he got me an incredible deal on a brand new 2017 jeep Cherokee! More

Awesome sales man I have purchased many vehicles from Russ Wernsch, he is a very honest straight forward person would not buy from anyone else, we have been dealing wit I have purchased many vehicles from Russ Wernsch, he is a very honest straight forward person would not buy from anyone else, we have been dealing with each other for over 20 years- Russ is awesome person and salesman, an asset to Arrigo More

The entire sales experience has been a total nightmare The only positive part about my experience was dealing with the sales associate the finance guy made me return to the dealership 3 times because he sc The only positive part about my experience was dealing with the sales associate the finance guy made me return to the dealership 3 times because he screwed up the paperwork and the coup de grace was when I just got a call from the dealership that they screwed up the registration process with the DMV and my car cant get registered. More

Straight forward,very professional My experience was great,very straightforward, i was treated with respect,an a very professional manner highly recommend it. They are very friendly an My experience was great,very straightforward, i was treated with respect,an a very professional manner highly recommend it. They are very friendly an easy to work with More

Simple and easy Russ is an amazing person to work with. He made our buying process as painless as possible. This was our first new car and we were very pleased from s Russ is an amazing person to work with. He made our buying process as painless as possible. This was our first new car and we were very pleased from start to finish!! More

What you would expect Bought a new 2017 Ram 1500 from these guys. It was a typical experience, high pressure sales, start with a low ball offer on the trade and slowly, alm Bought a new 2017 Ram 1500 from these guys. It was a typical experience, high pressure sales, start with a low ball offer on the trade and slowly, almost painfully, work toward an actual offer. There is nothing particularly wrong with Arrigo, these are normal tactics in the car selling business unfortunately. For me though, this kind of selling makes me distrust the dealership. I bought this truck on my first visit to Arrigo but if asked to recommend Arrigo to purchase a new vehicle, I likely wouldn't; again nothing wrong with them but I prefer a more honest approach to buying a new car, one where you don't play a game of trying to milk more money out of me, but just give me a fair and reasonable offer up front. If you're willing to play the back and forth game, and don't mind spending hours at the dealership negotiating price, then Arrigo is fine. If you are looking for an exceptional experience, you might shop elsewhere. After we finally reached an agreed price, things were very smooth. they did a great job of getting through the paperwork and the finance office. The truck was ready to go, and the salesperson did an absolutely terrific job of going over the truck and answering all of my questions. He knew the truck very well and went over every feature it had with us. He did a great job of taking the time to answer all our questions and has since reached out to me asking if we had any questions now that we have driven it for a week. From the "after the sale" aspect they have been very good. I have not used their service department yet, but I am hopeful this will be a good experience. More

Disappointing I have been a customer since April 2010, up until the last 2 visits the service dept has been great - I have always received good and timely service. I have been a customer since April 2010, up until the last 2 visits the service dept has been great - I have always received good and timely service. I dropped my Jeep off on Saturday Nov 12, 2016 for front & rear suspension problems. This was the 3rd time for the rear suspension issue. When I did not hear anything from my service adviser Pat, I called Monday afternoon to get an update. To my surprise, Pat told me he had no idea why my vehicle was there and he did not know why he had to deal with it since he was not there on Saturday. I explained everything again like I had on Saturday to the guy that check me in. After multiple phone calls during the week and excuses of why it was not fixed, I went to the dealership on Friday to get answers. At that time, I was told nothing was wrong and they could not find the problem that I described. I spoke with the service director and all I got from him was a negative attitude toward me and the situation. With nothing more I could do, I left with my vehicle not repaired. A week later I received a follow up call from a very nice customer service woman asking about the service I received. I explained the whole situation and she was not happy with the way it was handled. She followed up with her manager and informed me to call back if I did not hear from someone in a few days. I called her back after not hearing from anyone from the dealership. At this time she asked me to make another appointment to return to have the prior issues addressed. The appointment was set for December 19, 2016. On December 19, 2016 after 3 hours from the time I dropped off my Jeep, I received a call from Pat informing me that now my springs and shocks were worn out and needed to be replaced when just 3 weeks’ prior nothing was wrong. At this point I was told to come get my vehicle as there was nothing they could do based on the warranty being null due to after-market parts. These are the same parts that were on it when it was there prior visit. My wife picked up the Jeep in the afternoon, with no repairs done to the Jeep again. I noticed when reviewing the paperwork from the dealership that Pat noted that I “refused service”. Repair options were not discussed; I was just told to come get my Jeep. I had to take my Jeep to another shop to have it repaired. Upon inspection, the shop noted I did not need new shocks as previously told by the dealership. Not only was this a waste of time and inconvenience for me and my family, I did not appreciate the false statement about me refusing service which is now in my service file. On Thursday December 22, 2016 I called customer service to state my complaint. Again, I was told it would be brought to management’s attention and to date have not heard from anyone from the dealership. If you are reading this, please be aware of certain service advisors – they will not be upfront and forth coming on needed repairs, they do not seem to have your best interest in mind and you will not receive any help from the service director if you ask to speak to him. I am not saying the dealership is bad in general, they just seem to have a few issues to work through to improve their service dept customer service. I am disappointed at the way this was handled and at this point will not return there for anything and will share my experience with anyone that asks. More

Russ is simply the best I have done 2 deals with Russ so far. Both have been completed 99% via email and text. He is an expert deal maker and makes the whole process so easy I have done 2 deals with Russ so far. Both have been completed 99% via email and text. He is an expert deal maker and makes the whole process so easy and stress free. I highly recommend Russ to all of my friends and business associates. More

Competitive, quick response, simple buying experience This dealership had a great response time. I dealt with Russ who was quick to respond, friendly, and did the best he could from the moment we spoke. This dealership had a great response time. I dealt with Russ who was quick to respond, friendly, and did the best he could from the moment we spoke. I appreciated the simplicity of the transaction and honesty. It was truly a pleasureable buying experience whereby we were able to quickly come to agreement More

Scam Artistry The dealer seems to have a culture of lie, deceit, and spare nobody from our tactics approach. Quite honestly the most disgusting business Ive dealt w The dealer seems to have a culture of lie, deceit, and spare nobody from our tactics approach. Quite honestly the most disgusting business Ive dealt with in a long time! More