Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

Atrocious.. If you hate your job that much, LEAVE! 2015 Chrysler 200 S - My car has a lot of computer and transmission problems, which causes if to stall several times a day without warning. Going 75 2015 Chrysler 200 S - My car has a lot of computer and transmission problems, which causes if to stall several times a day without warning. Going 75 MPH on I95, STALL! Making a left hand turn in a busy intersection, STALL! etc. But okay, no problem I say to myself; it's a brand new vehicle still under warranty, I'm golden.. Boy was I wrong. I called Chrysler corporate and explained to them the issues and they were very nice and understanding. They told me to go to Arrigo, drop my car off and pick up a rental for 5 days at no cost to me, because I'm under warranty still but regardless, I fit some type of "Matrix" (Never heard or knew of such term in my life) and everything will be covered by Chrysler. Long story short, I take my car in, drop it off and get the rental and leave. But the whole time im there, Arrigo fought me and the deal I made with Corporate the whole way. They tried not to honor the rental until I called corporate and complained. And I scheduled an oil change. Before I left, Bob showed me the print out of my error report... 4 pages of documented power failures over a span of 3 weeks! And Bob says to me, oh this is simple, it's just a battery problem. Oh btw, the deal you struck with corporate has one exception that can void everything... If it's a battery issue then im responsible for all cost. Obviously I know and he knows it's not a battery issue, but they say they have to replace it first to make sure its not. After 5 days I return the rental, pick up my car and am charged for EVERYTHING! I disputed my charges with my credit card company and received my money back. Battery is replaced, no oil change, car is dirty beyond belief... And guess what happened 4 hrs later? The same issue.... The issue the battery DIDN'T fix. My case manager at Chrysler calls me and tells me that Arrigo has told them that im black listed from going there again, because I had disputed the charges for the rental. My issue with my car is a well documented problem with the 200s and other vehicles with the 9 speed transmission, but still Bob and Arrigo acted like I was the first person to ever go in with that problem. I highly doubt that. My question is, why be a dick, Bob? Your last name isn't Chrysler... Why intentionally go out of your way to be a miserable soul? Even corporate acknowledged the problem! I understand you hate your job and you're miserable... So retire! You're not honoring your duty and job description...it's time to move on. More

Outstanding bodyshop work! Great service by the body shop! Had my jeep's rear bumper repaired in just two days! My service advisor Irina Brown was super helpful and knowledgable Great service by the body shop! Had my jeep's rear bumper repaired in just two days! My service advisor Irina Brown was super helpful and knowledgable. 5 stars Arrigo! More

Horrible service departmentt I leased a Chrysler 300S about a year ago. The buying experience was great. The Service Department is the complete opposite. They have asked me to co I leased a Chrysler 300S about a year ago. The buying experience was great. The Service Department is the complete opposite. They have asked me to come back on 4 different occasions every time I have taken the car for service. I have been driving the car with wheel alignment off due to always being told to "come" back. I was there just a few days ago, same thing. I was told not to come to the service department without an appointment. I guess I will just keep drivng the car with wheel alignemtn off. As for the free oil changes they promised, I will go to Jiffy Lube and pay for them. More

Great start.... Too good to be true Our process started out great, we were all for Arrigo. Until not even 3 weeks later our Town & Country had to be serviced. I HAVENT EVEN MADE MY FIRST Our process started out great, we were all for Arrigo. Until not even 3 weeks later our Town & Country had to be serviced. I HAVENT EVEN MADE MY FIRST PAYMENT YET I AM PAYING FOR REPAIR?!? Service says talk to sales. Sales could care less. I guess once you get your car the customer service is over with! Will choose another dealership for our next purchase. Service dept was nice and helpful for the most part. More

Satisfied customer Such a pleasant experience with all areas of Arrigo West Palm. Brought my car into body shop for repairs and Russ Wernisch walked me through the proce Such a pleasant experience with all areas of Arrigo West Palm. Brought my car into body shop for repairs and Russ Wernisch walked me through the process and was very helpful and professional. Everyone I dealt with, were so friendly and helpful. Top notch service in all areas. Will definitely recommend Arrigo and will most certainly be back in the future. More

Truck needed radio repair Best service at sawgrass dealer had my radio replaced in canada were iam from it was bad they sent me to sawgrass arigo really great service from tere Best service at sawgrass dealer had my radio replaced in canada were iam from it was bad they sent me to sawgrass arigo really great service from teresa england . To the point there is a new ram coming in soring thanks arigo keep up the great work thanks robert brush ontario canada More

Horrific! Made an appointment to drop our jeep off, seems that it was completely pointless since over 24 hours later the vehicle still hasn't been looked at. Wh Made an appointment to drop our jeep off, seems that it was completely pointless since over 24 hours later the vehicle still hasn't been looked at. When I called To inquire I spoke to the rudest service advisor who informed me that appointments were to get to speak to an advisor, not to have a time slot to get the vehicle inspected and taken care of. I will never use this dealership for service again, nor will I recommend it to family and friends. More

Oil change mess up Brought my ram in for an oil change and tire rotation. Under new car warrants with a free oil change. When I got home I found the mechanic had stood o Brought my ram in for an oil change and tire rotation. Under new car warrants with a free oil change. When I got home I found the mechanic had stood on the painted bumper! The right side is now dented. What the beck was he standing on this for? This is my second time they did something to mess up my truck. They don't care as I did their review on line and I have heard NOTHING! Ford next time. This is my 4 th ram. More

Awesome customer service! I currently drive a Jeep Grand Cherokee overland summit and was concerned when my leather dashboard began to lift. I was nine months pregnant when I h I currently drive a Jeep Grand Cherokee overland summit and was concerned when my leather dashboard began to lift. I was nine months pregnant when I headed into the dealership and met Bill Digiacomo. This man is the assistant service manager at this location and he treated me like family. Bill was so kind to me and made my experience completely stress free. Within the hour he had checked out my problem and managed to order the parts to my car! I definitely would recommend anybody to go straight to him to help you with any problems. More

stay away of this dealer the service director is the worst of the service department, the lack of leadership and trainning is out of your imagination, they dont even know the the service director is the worst of the service department, the lack of leadership and trainning is out of your imagination, they dont even know the kind of things they have available for sale, also the lack of knowledge of service advisor about simple thing of vehicle regular maintaince. i have to wait 4 1/2 hours to get the oil change with the wrong viscosity oil. Stay away of this dealer, service is terrible!! More