Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

Service Advisor, Linda Chew EXCELLENT service. My experience with Linda Chew, Service Advisor has always been EXCELLENT. Her efficiency and attention to detail as well as her personable conduct is My experience with Linda Chew, Service Advisor has always been EXCELLENT. Her efficiency and attention to detail as well as her personable conduct is a pleasure for a concerned Jeep owner who needs some attention. Joseph Ierardi More

Horrible Service I have a Chrysler 300 Touring that I dropped off on 8/22/14 due to a ticking noise and a check engine light although, It's now 9/1/14..they've repla I have a Chrysler 300 Touring that I dropped off on 8/22/14 due to a ticking noise and a check engine light although, It's now 9/1/14..they've replaced 2 cylinder heads and the car still had a check engine light on as I proceeded to leave the dealership I shut the car down then notified the service tech that the car is still malfunctioning. The service tech re-diagnosed the car then said they need to keep the vehicle for a couple more day's until they can find the malfunction also, they sent me to enterprise rental car I paid for right on site at Arigo. More

Was having problems with my car making a lot of weird noises. Took it to my local unnamed dealership and they could not tell me anything after about three and a half hours or so. So a few days later i sc noises. Took it to my local unnamed dealership and they could not tell me anything after about three and a half hours or so. So a few days later i scheduled an appointment with the service department. Brought my car like two days later talked to him gave him what my ideas on the problem where (which where wrong) was there for three hours because they where backed up. Within that three hours they determined i need a new rack and pinion and a bushing, put it on order and did an open r.o. incase i came back of out base warranty so i dropped it off on a saturday and picked it on on a monday all fixed in ready to go. I felt that i got treated not as just a chrysler buyer but as a customer (even though the car wasn't bought from the dealership.) But overall it was a very pleasant experience and i would recommend this dealership to anyone looking for great service and work for you car. And they are all very courteous and respectful at Arrigo. More

Our 2009 Dodge Journey began having issues with the air conditioning approximately 6 months ago. Upon one of the first visits the dash was removed & air conditioning "supposedly" repaired. The dash was ins conditioning approximately 6 months ago. Upon one of the first visits the dash was removed & air conditioning "supposedly" repaired. The dash was installed with the knobs reversed (cold meant hot/hot meant cold) but, we could live with that. Then the a/c began working intermitted so, we brought it back. They were not able to find the problem upon several visits but, continued to state that there was a potential electrical issue. The Service department then did "trouble shooting" & replaced one part which cost us approximately $500...but, after having the vehicle back for a few days it began to have the same issue. So, we brought it back in & they had it again for several days & replaced another part for $500. Again after a few days it had the same issues. Upon the next return to the Service Dept (visit 4 or 5) they kept it & gave us a rental & stated they had to contact Chrysler since they could not figure out what the issue was...they did not charge us for this visit. Approximately a week later almost all the dash lights came on but, the car appeared to be functioning ok. We called & left 2 messages for the Service Rep we had been dealing with but, no return call! We called again 9/21 Sat. but, found out that he was off & was on vacation the next week & the next available appt was on Wednesday. We asked about another rental & were told that they couldn't approve one. In addition, the last visit which included a rental was NOT updasted in the system per the peron we spoke with on Sat. On Sunday additional lights came on- the car began overheating-a hose broke - it began steaming-fluid came out & we barely made it to a repair shop. Their repair bill was $500+ for the hose/labor & were told that after being on the diagnostic machine that there was an electrical issue in the dash & it should be covered by the dealership since they had taken the dashboard off & realize there is an electrical issue. We understand that there are electrical issues with this car & other Dodge Journeys. The dashboard issues lights are still on & it may not be safe to drive & we can not continue to pay for repairs for a "known" Dodge issue. We will need immediate action at this point to have the issue resolved. We have given the dealership more than ample time to resolve it. We have now paid $1,500+ for an unresolved issue. We have multiple options at this point; litigation, contact Chrysler directly regarding the dealership, communicate to others regarding the dealership, never buy another Chrysler/Dodge product, trade it immediately for another brand vehicle. Also, the rotars & brakes need replacing again...which is a known issue with Dodge vehicles. On a side note; we have purchased our last 4 NEW cars from Arrigo. Regards, Greg & Jana Reinecke More

Just wanted to advise; Tony Neterer has been very instrumental in keeping a smile on my face each time I visit Arrigo. His Professionalism & "Can Do" attitude are very appreciated. He's been very kno instrumental in keeping a smile on my face each time I visit Arrigo. His Professionalism & "Can Do" attitude are very appreciated. He's been very knowledgeable and responsive to my questions and concerns, which is one of the main reasons, "Why" I always return to Arrigo for all my Vehicles & Service. Please give Tony a "2 thumbs up" for his continued excellence in Customer Service. More

I received a recall letter in the mail stating my car had to have a part changed at no cost to me. I called for an appointment and gave them the recall number and the girl said I could wait for the car. Wh to have a part changed at no cost to me. I called for an appointment and gave them the recall number and the girl said I could wait for the car. When I got there no one greeted me and I waited by my car for 5 -10 minutes until I found a errand boy and asked him if someone wouold help me... After meetig with the service guy, I was told it would take a few hours and I should go home. So I waited 30 minutes for the van, and they took me home. Three hours later, I get a call at home telling me they did not have the part in stock and would have to arrange for another appointment in 5-7 days... One hand does not know what the other is doing... while I was there the waiting room was very crowded and everyone was complaining about the time and service they were receiving that day... More

Bought a Jeep Patriot from this dealership September 2010. From then on everything went downhill. Went in for oil change service staff very rude went back again for an oil change and to have tires inf 2010. From then on everything went downhill. Went in for oil change service staff very rude went back again for an oil change and to have tires inflated, and screws that were holding car together kept vibrating out, again horrible customer service. Recently had questions about roadside assistance nitro contract was offered zero help, the operator Jen did not listen to me for anything all I wanted was the number for the towing she ket putting me through to the service department. She put me throught to someone that did not know anything about the contract they sign you up with when you buy the car as he was not there when they offered this service he was going to put me on with someone that did but hung up on me, when I called me back Jennifer put me on hold for 5 minutes, put me through to voicemail and then when the call transferred back to her she hung up. This is the worst experience I have EVER had with a dealership. They do not listen, they do not follow up. The people that worked on my car drank and ate while in it and apparently spilled soda in it and never cleaned it up. I don't even eat or drink in my car. I will not go back to these people nor will I recommend them to anyone!!! EVER! Thankfully I have a personal mechanic that I have used for years and he actually used to work for Chrysler, Jeep, Dodge and this same dealship offered him the service manager position not long ago. Thankfully he did not take it. I will pay anything from now on even if it is something under warranty I do not care whatsoever as I will NEVER go back to Arrigo. And do not bother writing to the owners as they do not respond back. More

Since 2005 I have visited the body shop at Arrigo West Palm Beach 3 or 4 times. The staff are always professional. My last visit, Jan 25, 2011 was especially memorable as the repair to my vehicle was comp Palm Beach 3 or 4 times. The staff are always professional. My last visit, Jan 25, 2011 was especially memorable as the repair to my vehicle was completed in one day and when I was in the office dropping off and picking up everyone was respective of my time. They are always friendly and professional. When it is time to purchase my next vehicle it will be at Arrigo because of the service after the sale. Thank you. More

We arrived very late to pick up our vehicle and forgot to call to let them know we would be late. When we arrived, service was closed. Salesroom staff called service, and finally reached Brian who had left call to let them know we would be late. When we arrived, service was closed. Salesroom staff called service, and finally reached Brian who had left for the day. He came back to get us our keys and vehicle! This was amazing! Again, we will be the first to complain about an issue, but also the first to compliment!!! More

Typed estimate provided before work initiated; rarely offered and greatly appreciated Time scheduling of work......was outstanding. Pick up - On time ! ! Extremely accomodating Quality of work was offered and greatly appreciated Time scheduling of work......was outstanding. Pick up - On time ! ! Extremely accomodating Quality of work was Excellent Sandy-Manager has a very full plate but cool under fire.............Awesome ! ! More