Arrigo Dodge Chrysler Jeep Ram Sawgrass

It was a Great and professional service thank you’ll l. You are the best You are the best More

Rude, Non responsive, didn't provide updates, almost couldn't pick up my truck on time. Rude, Non-responsive, un-accommodating, didn't provide updates to the point where I didn't know if my truck was re couldn't pick up my truck on time. Rude, Non-responsive, un-accommodating, didn't provide updates to the point where I didn't know if my truck was ready until I called at 4:45 and almost couldn't pick up my truck on time. More

Constantly lied to by staff. I’m always told I’ll get a call back. It never happens. I’ll never spend money on a dodge again. The emails, physical mail, and text messages are abs I’m always told I’ll get a call back. It never happens. I’ll never spend money on a dodge again. The emails, physical mail, and text messages are absolutely ridiculous for the quality of work here. I rather just get service done at Costco at this point. More

To management at Arrigo Sawgrass, I scheduled an appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My rep told me the windshield would be in before my appointment. When I pulled in, the greeter checked with my rep and came back saying the rep didn't have an appointment with me. A few minutes later the rep came outside and said he forgot because he was so busy. I should have left right then. Instead I let them hold my truck for two days and the windshield never showed up. Every call I made to the rep ended the same way. He'd say he was going to call me back in 30 minutes with an answer and never did, not once. I'd have to call him a few hours later and he'd act overwhelmed and ask if he could call me back again. He never did that either. While I was waiting I overheard at least three other customers getting the same treatment from different reps. We own a home in Lakewood Ranch near Sarasota and a condo on the Intracoastal in Pompano. I was looking for a dealership I could rely on. You had a customer at the door with $1,900 cash ready to spend and an appointment on the books. You lost the sale and wasted two days of my time. Run the math on what's happening in that service center. On my $1,900 windshield, estimate $1,100 gross profit and around $400 net after expenses. If 4 customers a day get the runaround I got, that's roughly $1.9M in revenue and $416K in net profit walking out the door per year. These are customers with confirmed appointments who showed up ready to pay. Whatever is going on in there isn't just costing you reputation, it's costing you real money. More

The service guy was nice enough. I was just getting my brakes checked and it was a Saturday morning, but it took a very long time and I didn’t have that much done. They performed a b I was just getting my brakes checked and it was a Saturday morning, but it took a very long time and I didn’t have that much done. They performed a brake fluid exchange and adjusted the brake pads. Four hours for this service? Thanks More

Great customer service I was able to come in and get the car like it was the finance was easy she put me in and out car like it was the finance was easy she put me in and out More

Luciano fue atento, escuchó mis requisitos de lo sucedido con el carro. En general todo el equipo fue amable y servicial. con el carro. En general todo el equipo fue amable y servicial. More

Technician was very cool. I’m very particular with my vehicle and they respected that and where very careful when dealing with my baby I’m very particular with my vehicle and they respected that and where very careful when dealing with my baby More

Went in for service and got a great deal on four tires as well. Jaylen was professional and made sure I knew what was happening with my vehicle. well. Jaylen was professional and made sure I knew what was happening with my vehicle. More

Experienced great customer satisfaction from entering the facility, Shantell greetings and customer service is unmatchable, I was not expected that kind of human touch and her PR are very professional at all facility, Shantell greetings and customer service is unmatchable, I was not expected that kind of human touch and her PR are very professional at all levels including all departments she pursue to back up customer satisfaction, I’ll definitely will return and buy my dream Jeep, I’ll look for Shantelle. More