Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arrow Ford Inc.
Abilene, TX
468 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
468 Reviews of Arrow Ford Inc.
December 28, 2022
I bought a Ford Mustang in March 2022 it had some issues at the time of purchase that were promised to be fixed. Andrew and Jacob made promise after promise that was just dropped and forgotten for about 8 m at the time of purchase that were promised to be fixed. Andrew and Jacob made promise after promise that was just dropped and forgotten for about 8 months straight. I had the worst experience of my life in the purchase through this dealership. I had to sale that car because I couldn’t get these 2 men to deliver on a single promise to get this car taken care of and repaired. I won’t ever be back to any of their dealerships. More
by jrh_1976
Employees Worked With
Jacob, Andrew
December 26, 2022
I have never felt taken advantage of at this dealership. I will not use anyone even though I have to have a tow 52 miles if I cannot drive to Arrow. Honesty and politeness and respect for older people mean I will not use anyone even though I have to have a tow 52 miles if I cannot drive to Arrow. Honesty and politeness and respect for older people means a million More
by scottbliz
Employees Worked With
Ryan and Trenton
June 12, 2022
Thank you Arrow Ford! Tony, JB and Loy helped me and I felt more than just another customer..I felt the care they all showed me from the time I walked in until I walked o Tony, JB and Loy helped me and I felt more than just another customer..I felt the care they all showed me from the time I walked in until I walked out! I thank you for truly making me feel a part of your family! Arrow Ford, please give these guys a pat on the back! Thank you from another very satisfied customer that will be back in the future! Jim and Kay More
by gkr52048
Employees Worked With
Tony, JB and Loy
June 05, 2022
Went in to test drive a Chevy truck, didn't like it. They asked if I'd like to see a Toyota just brought in.. I said sure, the price was 25000, they told me with taxes it would be 28000. I got approv They asked if I'd like to see a Toyota just brought in.. I said sure, the price was 25000, they told me with taxes it would be 28000. I got approved right away for the loan then Damion told me I would need an additional down payment.. this was not true so I told him let's call the bank to see if this is true. At this time the bank called him while I was on the other line, the bank came back on the phone and told me he said the price was $30000. So this corrupt dealership took my price from 25k to 28k up to 30k.. there's only so much B's you can take and after receiving the check in the mail I tore it up and did not get suckered into buying from this corrupt dealership. DO NOT DEAL WITH THESE CROOKS. More
by Jackie
Employees Worked With
Adrian Arellano
April 22, 2022
We really enjoyed working with Matt. We came to Arrow because we knew Matt. Starting with Matt through F & I everyone was professional and very accommodating. Thanks, Mac & Cindy We came to Arrow because we knew Matt. Starting with Matt through F & I everyone was professional and very accommodating. Thanks, Mac & Cindy More
by macsipe
Employees Worked With
Matt Mitchell
February 20, 2022
Jessica helped me all over the phone and made it easy to not have to travel to decide on making a deal. And then Loy Demoss really helped me with getting the truck that i truly wanted. Great experience not have to travel to decide on making a deal. And then Loy Demoss really helped me with getting the truck that i truly wanted. Great experience More
by Julio rabago
Employees Worked With
Jessica from sales and also Loy from Finance
January 31, 2022
Great place, everyone is very friendly and kind. Brant was great to deal with. This is the third new vehicle we’ve bought here and we’ll be back. Thanks was great to deal with. This is the third new vehicle we’ve bought here and we’ll be back. Thanks More
by Rolanddebb
Employees Worked With
Malcolm and Brant
