Arrowhead Volvo Cars

Don't buy here unless you like paying for hidden fees Don't do it save yourself the trouble. They will add in hidden fees and doc fees of $499. They will try to justify it by saying it's still below book Don't do it save yourself the trouble. They will add in hidden fees and doc fees of $499. They will try to justify it by saying it's still below book value and "we use "deceiving tactics" to get people to call in. Their own words! More

John Pacheco was outstanding We dealt with John Pacheco who simply was of the very best car salesmen we have ever dealt with. John listened to what we wanted and were looking for We dealt with John Pacheco who simply was of the very best car salesmen we have ever dealt with. John listened to what we wanted and were looking for and then went about showing us what they had available. He knows the Volvo product and took time to show us all the options available and explain them thoroughly. His patience with our questions and our calculations was simply outstanding. We very much would have liked to purchase a car from John but we were disappointed that Volvo has a policy where you can't build or order the car you want. (Somewhat understandable being they are made in Sweden) Lastly the Sales Manager and I couldn't come to agreement on a monetary cost on the vehicle that came closest to what we were looking for so we did not purchase a vehicle. However our experience with John made the hours we spent very worthwhile. I would recommend John Pacheco to family and friends if they are looking to purchase or lease a Volvo. More

Great Car Buying Experience I couldn't be happier with the puchase of my XC60 from Volvo of Phoenix. My experience working with sales associate John Pacheco was the best. He pa I couldn't be happier with the puchase of my XC60 from Volvo of Phoenix. My experience working with sales associate John Pacheco was the best. He patiently answered all my questions and was very knowledgeable explaining the features of the car. He went out of his way to accomodate my short time frame even delivering the car to my garage. More

70,000 maintenance I've been going to Volvo for the past 11 years. Brian Lawrence is always my "go to" person no matter if I just have a question or I have to bring my c I've been going to Volvo for the past 11 years. Brian Lawrence is always my "go to" person no matter if I just have a question or I have to bring my car in. Never been disappointed with his customer service and knowledge. I had always been treated like family and they had always had the greatest customer service. Sometimes I just stop to say hi and bring my dogs in to say hi to everyone there, they are always happy to see us and that makes me so happy because my dogs go EVERYWHERE with me and if they can't go.....I will not go! More

Great working with Marcus. Marcus was able to get us a great deal on a new XC60. Also got what we wanted for our trade in. The whole process was fairly painless. He also took ca Marcus was able to get us a great deal on a new XC60. Also got what we wanted for our trade in. The whole process was fairly painless. He also took care of a minor issue with the SUV and spent the time going over all of the features. Very satisfied with my purchase. More

Inappropriate behavior by general manager While in the waiting room as my car was being serviced, I heard someone gradually raising their voice in an angry manner in the adjacent showroom area While in the waiting room as my car was being serviced, I heard someone gradually raising their voice in an angry manner in the adjacent showroom area. As the person escalated, I could hear him berating another employee in a very condescending manner. It made me uncomfortable and anxious about the argument and how it was going to end! So uncomfortable that I approached the individuals. The gentleman, who I later learned was the general manager, continued shouting at a sales consultant. I interrupted him and stated that his behavior was inappropriate for a place of business, let alone where customers are in the area. The manager then rather condescendly said to me, that they weren't arguing but were having a discussion and "we talk loudly here, mam." I will not go back to this dealership for any reason again, despite the fact that the service department did a fine job. More