Arrowhead Volvo Cars

Good Luck! Completely what I expect from most dealership. Me and my wife were looking to buy a used truck and trade in our car. I had one used truck they had posted online for about a week that dealership. Me and my wife were looking to buy a used truck and trade in our car. I had one used truck they had posted online for about a week that I wanted to test drive. I let the internet sales manager know over the phone I was not looking to haggle, play games, or waste their time and especially mine, and of course he tells me I have better buying power if I come into the dealership ( a game most dealerships play to get you in so they can jerk you around). We then agree to a 6 p.m. appointment to test drive the one specific truck I inquired about-- (I knew I shouldn't have, but thought maybe they were different than most dealerships)--HUH! We pull up and are treated like bait instantly with un-professional salesmen. I knew something wasn't right when the internet sales manager couldn't look me in the eyes. He takes me to the salesman's desk and we wait about 5 min till the salesman comes out and acts like he doesn't know what used vehicle I was there to test drive, and after we tell him what we're there for he then tells us he will go pull it up front for the test drive. About 20 min. later he comes back and says "Has anybody told you where I've been", we say no and he replies "I've been looking for the keys and the truck is in the dent and paint bay which is locked up" he continues with these stupid Q's after--"What year was the truck you were looking at" --I reply I'm not sure-- reason being they had a '08 and '07 used Dodge Dakota's for sale. I then reply-- the one with lower mileage on it, he replies "I don't know which one that is, all I remember is that there is an automatic and a manual". I reply-- the manual was the one with lower miles- which is the one I'm here to test drive. He says "Yep, they are putting on the tailgate and we will have it out in just a minute" then he walks away. So at this point I'm a little frustrated they didn't have the truck ready when I got there--- 7 hours after our initial conversation on the phone. My wife then says-- he didn't say it was the manual, he just said Yep. We then wait about another 10 min, until I turn around and through tinted glass in the office area I see our salesman hanging out looking bored as heck and at this point I realize this dealership is just like most--- full of c***! I ask someone to get him for me then this is where s*** hit the fan! He comes strolling out and I ask him---do you know if the truck we are waiting for is a manual or an automatic!? He replies "I'm not %100 sure but it should be out in a minute then we'll go for the test drive"! OMG- my wife was right, he ran around my previous question, and at this point I give him my- I'm about to be pissed off look! I then say--- can you go check!? , because the manual is the one I'm her to test drive! He replies, “it should be here any minute", then he boldishly tries to make me feel stupid and says this with a caulky attitude, "Unless you want me to meet it halfway between the shop and here"! I reply--- Yeah I would!, I'm here to test drive the manual and the internet sales manager knew this! He says "OK" with a roll of his eyes then he leaves again, a minute later some other guy comes to the desk and says, "Sorry about the wait, the truck was being painted and it got locked up and we just got it out". I explained to the man that we are here to look at a manual Dodge Dakota and your salesman says he's not sure if it's manual or automatic. Then guy says "It's an automatic, the manual was sold about 4 hours ago". Me and my wife got up and walked out the door! Now, a decent dealership would have at least called me when the truck was sold and explained just that, but not even that basic courtesy was applied. Then, treating me as though I'm stupid, wasting my time and having me drive 20 miles to see if they could convince me to buy another one of their vehicles tells me they are extremely unprofessional and their whole dealership is most likely managed improperly. The sad thing is that Midway owns almost all of the dealerships within that mile stretch of Bell Rd. and that means all of those dealerships are most likely ran the same way! So sad! All I can think to say is a saying my 5 year old son says when somebody is being wronged, “remember the golden rule"! Don't be fooled with from dealerships like Volvo of Phoenix and check out--- www.autocheatsheet.com and open your mind to the way most dealerships are, it is completely free as far as I know and created by an ex-dealership owner! More

From the time Otis contacted me about my internet inquiry, to the final financial paperwork, this team was awesome! We had initially, of course, contacted Volvo of Phoenix about a sweet C70 they ha inquiry, to the final financial paperwork, this team was awesome! We had initially, of course, contacted Volvo of Phoenix about a sweet C70 they had. Otis set us an apppointment for later the same day, and within minutes of hanging up from making our appointment, he had to call me back to say it had been sold! Darn! Well, there were a couple of other vehicles we were interested in, so we kept our appointment. Sam showed us a couple of other vehicles, and we found the car we ended up buying, a 2012 Dodge Caliber... 1 owner, 24,000 miles, virtually a brand new car, and at a VERY competitive price! The financial work took a little longer due to some challenges with our credit, but Van was absolutely great and found us the financing we needed, and with a rate we could afford! I would not hesitate to recommend Volvo of Phoenix to anyone looking for a new or good used vehicle. This is an absolutely awesome staff to work with! Thank you Otis, Sam, and Van! God bless ya! More

Top notch in every way. Our daughter bought a XC 60 last year and told us that it was a great vehicle. We need an SUV to carry our dogs and groceries and the XC 60 fits us to a "T". Volvo of Phoenix made year and told us that it was a great vehicle. We need an SUV to carry our dogs and groceries and the XC 60 fits us to a "T". Volvo of Phoenix made this happen. More

I called and service was scheduled within 2 days. I arrived on time, was met at my car, and everything was done in the time indicated. arrived on time, was met at my car, and everything was done in the time indicated. More

It was an incredible experience. We had visited other brands trying to find the car that would be our perfect fit. Denise made us feel comfortable. She is upfront & gave us the best deal on the market. W brands trying to find the car that would be our perfect fit. Denise made us feel comfortable. She is upfront & gave us the best deal on the market. We had done previous research on prices & she was right down to the penny on the best price mentioned in the internet. For me that was very important. It created immediate trust. Denise made the process easy, enjoyable & exciting....much appreciated! And my Volvo is beautiful! More

Jeff was very helpful in scheduling the appointment, providing a loaner car and keeping me informed of the work that was done. He went above and beyond and fixed two items that were covered under warra providing a loaner car and keeping me informed of the work that was done. He went above and beyond and fixed two items that were covered under warranty. More

I was having my check engine light on and needed assistance ! So the first person I met was Tylor very friendly young guy who helped us in a timely matter ! Great service ! Valenti assistance ! So the first person I met was Tylor very friendly young guy who helped us in a timely matter ! Great service ! Valentin Georgiev More

Mark was attentive, friendly, knowledgeable and courteous. The small problem was taken care of very efficiently and very quickly and then my car was brought over to where I was waiting. courteous. The small problem was taken care of very efficiently and very quickly and then my car was brought over to where I was waiting. More

We were traveling from California back east for spring break and Easter to visit family. A boulder fell on our car while traveling on the 17 and we had a horrible accident. We were towed into the dealersh break and Easter to visit family. A boulder fell on our car while traveling on the 17 and we had a horrible accident. We were towed into the dealership, a bit dazed and a bit lost. Tyler was FANTASTIC and the rest of the staff was just great. They helped us make all of our arrangements to get back on the road in a rental within two hours. Leaving our car behind was scary, but we had to get to family. Tyler managed the situation for us along with our insurance company and even while away had the matter handled within the week. I have been driving for over 30 years -- this was seriously the best customer service from a dealership that I have ever experienced. If we ever move to Phoenix I am buying all my cars and getting them services at Volvo of Phoenix. More

The sales team of Sam, Andrew, and Van were very polite and professional. They weren't pushy and were willing to work with me to help me purchase the car. Great job and professional. They weren't pushy and were willing to work with me to help me purchase the car. Great job More