Art Hill Ford

Did not disclose accidents on preowned vehicle In October 2017, I purchased a pre-owned 2014 ford mustang. When looking at it I noticed a small patch on the rear quarter panel wheel well. I asked b In October 2017, I purchased a pre-owned 2014 ford mustang. When looking at it I noticed a small patch on the rear quarter panel wheel well. I asked both the sales associate I worked with Slobo, Steve Nunez, and the used car manager if the vehicle had any damage or accidents, both in person and in text. They both told me the vehicle was clean, showed me a clean carfax, and on the ad it clearly stated clean carfax and accident free autocheck. I have retained a copy of the ad and the text messages. fast forward to roughly a month ago I was looking to trade it in for a newer vehicle, as my credit had been built up. When I attempted too however it was brought to my attention that there were two police reported accidents on the autocheck and damage on the carfax that were reported on the vehicle. I contacted autocheck and confirmed they were reporting this prior to my purchase of the vehicle. They also attempted several times to auction the vehicle in the weeks before my purchase to lack of any result. I of course was not to happy with this discovery, as it set me back almost $4,000 on the car, when comparing the price they sold me it for compared to its actual damaged value. I went to Art Hill that night and spoke to the used car manager and at first he pulled up the carfax which only showed damage. He denied there was any accidents on the vehicle repeatedly, so I asked him to pull up the autocheck and he saw 2 listed accidents and immediately asked me what I wanted them to do. I told them my requests for how to correct the situation and was told to meet the General Manager, Steve Bukvich, the next day, which I did, and up to now I will say he has been very helpful and professional. I have been working on this matter with him the entire time. But my issue has still not been resolved, They offered to put me in a new vehicle and give me more for the trade than what I've been offered, but are not willing to negotiate anything that is more of a fair resolution, and I have offered many forms of remediation, even though I am currently at a heavy loss. As a result of this as well I have several more inquiries on my credit with no approval or fruition. I have asked to speak with the owner and COO, but have been declined. They have also again denied any knowledge of accidents in the autocheck and on the vehicle. I am not at liberty to say whether or not they did know, but I do know autocheck was reporting the accidents prior to my purchase, and both the salesmen I spoke too and the ad made clear mention of an accident free autocheck. It has now been almost 4 weeks of delayed negotiation on this matter. I know these things take time, but it is getting excessive. I am normally not a confrontational or heavy handed person, But this amount of time is unacceptable in this situation, I have notified the Attorney General and if that does not bring anything into fruition I will be pursuing legal action. This is not just written out of spite, or to get what I believe is fair per se, but because deceptive practices should be brought to light to let others know the risks when buying vehicle, and to take everything stated with a grain of salt. Thus I am heavily inclined to leave a one star review, with them gaining that one star purely based on how helpful Steve Bukvich has been, and nothing else. More

Great Car Buying Experience My husband and I recently purchased a 2015 Ford Explorer. Going into the dealership, we were a little hesitant as we both have had horrible experience My husband and I recently purchased a 2015 Ford Explorer. Going into the dealership, we were a little hesitant as we both have had horrible experiences in the past with car salesman/dealerships. Coming into Art Hill, we were pleasantly surprised and they thoroughly exceeded our expectations! We met with Richie Pauley who was fantastic. He truly listened to our needs and was very straightforward with the process. The finance department did a great job of taking care of us and we were well informed on our purchase. Everyone we met with from Tony to Richie to Stana; they were all very professional and extremely helpful. The environment at Art Hill is completely different than any dealership we have ever been to. They work together as a team and truly have their customers best interest in mind. Hands down, the best car buying process we have ever had. I would highly recommend Art Hill for all of your car buying needs. They made us customers for life! More

Best place ever!! I love this place, people are great help, they are willing to go the extra mile. They were will to work with me and my finances, get me into the car t I love this place, people are great help, they are willing to go the extra mile. They were will to work with me and my finances, get me into the car that I wanted right at the payment I wanted. More

Peaceful experience. Very relaxing experience In spite of the fact that I had been recently "burned" by another dealer from Illlinois, The sales person Leanne continued to work with me to get over In spite of the fact that I had been recently "burned" by another dealer from Illlinois, The sales person Leanne continued to work with me to get over the anxiety that I had experienced when I walked in. She was kind and respectful when I asked questions that could sometimes be taken offensively. She worked hard to get in to a situation that I wanted to be in financially. I have to admit I wasn't as pleasant as I normally am when purchasing am happy, however on this occasion I had been sold a "lemon" from another dealer and was quite perturbed. Anyway by the end of the night I was quite relaxed and felt confident that I had purchased a good vehicle. Art Hill has always done well with selling me vehicles and now I will not go anywhere else. I tried somewhere else because I thought I was getting a "deal" but it turns out that was not the case. I could have saved myself a lot of heartache by going to Art Hill for my original purchase. In this case I am much happier after the sale than when I originally bought the truck, I hope this helps someone make an informed decision. Not all dealers are like the one from Illinois that sold me the lemon, and not all dealers are like Art Hill and the salesperson LeAnne, a true champion for the purchaser. More

Walked in looking for a new F150, and I walked out with one. I walked in, met with Leeann. Told her what i wanted at a price i could afford. She showed me around, checked with the TEAM, next thing i Knew, i was I walked in, met with Leeann. Told her what i wanted at a price i could afford. She showed me around, checked with the TEAM, next thing i Knew, i was driving out with just what I wanted. Nice JOB Leeann. Thank you, to you and your team. More

GREAT CUSTOMER SERVICE / NO PRESSURE TO BUY!!!!!!!!!! I highly recommend this dealership IF/WHEN trying to buy a vehicle, we personally dealt with Dennis Roak Jr., he was very polite and he anwered all of I highly recommend this dealership IF/WHEN trying to buy a vehicle, we personally dealt with Dennis Roak Jr., he was very polite and he anwered all of our questions and if he couldn't he was quick to get an answer. He was not pushy and to me that means everything, I didn't feel the usual pressure when walking into a dealership!! We got the pleasure of meeting his dad as he was our sales manager and he apparently taught his son very well as he displayed the same exceptional customer service, you could just tell this duo was genuine....there are some things that can't be taught they are just part of your character. I didn"t get the pleasure of meeting her but Dennis Jr. shared with us that his step-mom works there with them also so I guess that would make them an awesome trio. We unfortunately were not able to make the sale that day due to the numbers not working for us (we owe to much on our trade in and we told them we would have to take the numbers home and really think about it and see if it was doable and get back with them and they were so understanding, never tried to push us into anything. I told him that if it doesn't work out right now we most definitely will be back to purchase a vehicle through this dealership when we get our finances in order and I can guarantee that. P.S. Did I mention......GREAT CUSTOMER SERVICE / NO PRESSURE TO BUY!!!!!!!!!! -Rayshelle Cooney More

Great salesmen and no pressure to buy The staff was very helpful and knowledgeable. Prices were great and didn't feel pressured to buy right away. I would recommend the dealership to anyon The staff was very helpful and knowledgeable. Prices were great and didn't feel pressured to buy right away. I would recommend the dealership to anyone. More

LeeAnn and Dennis at Mazda are Absolutely Amazing Since the "Pre-Owned" sales center is no longer open at Art Hill, I went to the Mazda dealership to inquire about a used Ford Flex which was a fresh t Since the "Pre-Owned" sales center is no longer open at Art Hill, I went to the Mazda dealership to inquire about a used Ford Flex which was a fresh trade. I went in the evening and was greeted by LeeAnn, who showed me the car (still on the rack at the Ford store) and gave me the history on it. The car was immaculate and we set up a time the next morning to test drive, as well as talk price. When I arrived the next morning, I took a test drive in the vehicle and knew that I couldn't find a better vehicle in that condition or price. The car was great, and Dennis was kind enough to pull up the detailed service history for me. We all sat, talked price, and I was able to walk out that day with the keys to the Flex. All in all, LeeAnn and Dennis are the friendliest couple I have ever met in Automotive Sales and genuinely care about their customers. Not only are they great people, but they ensured everything was taken care of in the new vehicle. They even arranged a time for service to be done on the Flex, as I had purchased it as a "fresh trade-in" and the service department hadn't had the chance to complete all that they had planned to do to the vehicle. I was given a rental car while my Flex was in the shop, they put new brakes, rotors, wipers, new battery, other items, and went WAY beyond the call of duty for me. Additionally, when I purchased my Flex, it included *complimentary lifetime carwashes*, which is a great perk! Al, the porter at Mazda, is also great and does a wonderful job washing my car every time I stop by. I can definitely say that based upon my experience with LeeAnn, Dennis, and the guys in service, Art Hill has gained a lifetime customer. As someone who's worked in automotive sales, I can truly say it is hard to find honest people in this business. I was fortunate enough to luck out with not one, but two! You couldn't ask for a better team of awesome, dedicated people! Thank you to everyone who helped make this the best car purchase I've had to date! -Ben Jasek More

Service with Excellence I was very pleased with the courteous and professional care of the Ford Dealership. They helped me find what I wanted and were very helpful with any q I was very pleased with the courteous and professional care of the Ford Dealership. They helped me find what I wanted and were very helpful with any questions. I will recommend they're services in the future. More

Excellent buying experience all around We were referred to Art Hill by a co-worker and from the time we stepped foot into the show room floor til we walked out to our new truck was a friend We were referred to Art Hill by a co-worker and from the time we stepped foot into the show room floor til we walked out to our new truck was a friendly, fast, & great service. Our sales guy was busy with another customer but, that didn't make us wait. Anybody & everybody that was free helped him to help us. Honestly the quickest we have ever bought a car & it was the best!! More