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Aschenbach Ford - Service Center

Wytheville, VA

4.5
50 Reviews
Call Service Center (276) 409-8118

50 Reviews of Aschenbach Ford - Service Center

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May 21, 2024

THERE WAS A FACTORY RECALL. MY APPOINTMENT WAS AT 2:00. I WAS EARLY THEY FIXED THE RECALL AND I WAS GONE BY 2:00. More

by dannyboy2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Kiernan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 20, 2024

Took truck in on time for service and finished quickly. Also did outstanding recall in a timely manner. More

by fdbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Aschenbach Ford responded

Thank you for the 5-star review! We're thrilled to hear that you had a positive experience with our service team at Aschenbach Ford. We aim to provide efficient and outstanding service for all our customers. Please visit us again for any future automotive needs or share your experience with others. Drive safely! Sincerely, The Aschenbach Ford Team

Helpful
May 18, 2024

Terri and body shop and service dept are beyond wonderful. True asset to the community More

by BIKINGBECKYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Aschenbach Ford responded

We are thrilled to hear that Terri, our body shop, and service department went above and beyond for you. Your kind words mean a lot to us at Aschenbach Ford. We appreciate your support and look forward to serving you again in the future. Sincerely, The Aschenbach Ford Team

Helpful
May 17, 2024

Very friendly. We were out of state and needed an oil change. They were considerate and made sure the car was done in a timely manner. More

by GAILPD1964
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Aschenbach Ford responded

Thank you for sharing your positive experience with Aschenbach Ford! We are glad to hear that our team was friendly and considerate during your out-of-state visit for an oil change. We always strive to provide efficient service for our customers. We look forward to welcoming you back in the future! Sincerely, The Aschenbach Ford Team

Helpful
May 11, 2024

Thorough, prompt, professional service while I waited in a comfortable area. Obviously, corporate expectations for employee relationships with customers are clear and well implemented. More

by PAULPHILLIPS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Aschenbach Ford responded

Thank you for your kind words! We strive to provide exceptional service to all our customers at Aschenbach Ford. We're delighted to hear that your experience reflected our commitment to professionalism and customer satisfaction. Sincerely, The Aschenbach Ford Team

Helpful
May 10, 2024

Robert in sales is the shinning bright spot in your dealership. The valet service fails more than it succeeds. the parts department is capable but the dealership is not linked to the ford websites. Y More

by daxnew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
TERRY Brewer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Aschenbach Ford responded

Thank you for sharing your feedback with us. We appreciate your comments regarding Robert in sales and have noted your concerns about the valet service, parts department, and dealership policies. We strive to provide excellent service and will address these areas for improvement. Please feel free to reach out to us directly so we can better understand and resolve your issues. Thank you for bringing this to our attention. Sincerely, The Aschenbach Ford Team

Helpful
May 07, 2024

I am usually pleased but my windshield washer light came on after it was returned. More

by SHEILAAFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Aschenbach Ford responded

Thank you, Sheila, for choosing Aschenbach Ford. We appreciate your feedback about the windshield washer light. Please feel free to contact us at your convenience so we can address this matter promptly. We are committed to ensuring your complete satisfaction with our services. Thank you again for sharing your experience with us. Sincerely, The Aschenbach Ford Team

Helpful
May 04, 2024

Service Dept. is well run enough it's nothing special when making appointments. The staff is friendly enough and helpful as well. More

by brucemanow
Recommend Dealer
Yes
Employees Worked With
Carole Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Aschenbach Ford responded

Bruce, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Aschenbach Ford Team

Helpful
May 02, 2024

Service was great- my brakes and rotors were replaced promptly, service was easy to obtain and ready when promised! Thanks! More

by RANGER402M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Aschenbach Ford responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Aschenbach Ford Team

Helpful
May 01, 2024

service department was kind and professional job was done prompt work was done right and fast More

by rhansonhgw20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mason the tech and steve in parts
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May 06, 2024 -

Aschenbach Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Aschenbach Ford Team

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