Aschenbach Ford - Service Center

Your service people were very unkind in helping us get back on the road when we broke down in Wytheville. They wouldn’t bother to look at it for four days. Had to find another company to come get it and back on the road when we broke down in Wytheville. They wouldn’t bother to look at it for four days. Had to find another company to come get it and fix it. Will never go to you again. Poor customer service in your service department, from manager on down. More

The sales staff were friendly and very accommodating when I went to see about ordering a new truck. Angel was very helpful as we placed the order and she kept me notified of updates on order. She did an exce I went to see about ordering a new truck. Angel was very helpful as we placed the order and she kept me notified of updates on order. She did an excellent job. I brought truck in for oil change and service. The staff was courteous and accommodating during my visit. The truck was serviced and while there they took care of a recall issue so I wouldn’t have to bring it in later. More

The lady that waited on me was polite and explained everything to me. That is all I have to say.. everything to me. That is all I have to say.. More

This dealership does not give customers a warm and friendly feeling when I walk in. I insure two Ford dealerships in Pennsylvania, and they knock the socks off every time I need service done at eithe friendly feeling when I walk in. I insure two Ford dealerships in Pennsylvania, and they knock the socks off every time I need service done at either of then. I feel like I am pulling teeth when requesting service here. Not to mention, when they informed I needed front brake rotors and they told me they needed to order them. I found this to be odd. Why wouldn't they have a common item like this nine stock. I will be gojng to my insured dealerships in Pennsylvania from now on, even though my company headquarters are in Wytheville. By the way, locals aren't impressed either from what I have been told. Huff Ford was well liked, Ashenbach...not so much. More

sales mgr verbally quoted me a price, but denied the quoted price. also was "promised a better trade in value than other dealers, but theirs was worse/less than anywhere else quoted price. also was "promised a better trade in value than other dealers, but theirs was worse/less than anywhere else More

Not only took care of the problem for which I had the appointment, but fixed another one for which I thought I'd have to schedule a later appointment. appointment, but fixed another one for which I thought I'd have to schedule a later appointment. More

Quickly fit me in. However don’t book online it is not accurate. They pick vehicle up and drop back off at my work. However don’t book online it is not accurate. They pick vehicle up and drop back off at my work. More

Greg was very helpful and offered to accommodate my work schedule and offered to deliver my vehicle. After coming to a new area finding a dealer to work with is important and they check the box for being ab schedule and offered to deliver my vehicle. After coming to a new area finding a dealer to work with is important and they check the box for being about me. More

Everyone was fair, friendly and honest. I enjoyed working with Robert and the rest of the guys that were involved to get the deal done. I enjoyed working with Robert and the rest of the guys that were involved to get the deal done. More