Athens Ford - Service Center

Great service department experience I brought my Fusion Hybrid in for a second opinion diagnostic check after already receiving some bad news from another auto repair shop...I was lookin I brought my Fusion Hybrid in for a second opinion diagnostic check after already receiving some bad news from another auto repair shop...I was looking at about a $1700 repair, and I only had 80,000 miles on the car. This second opinion paid off. The repair was going to be more extensive, but covered under warranty. So, what I thought was going to be a very expensive repair ended up not costing me anything. Kudos to Dean Parris for making sure I had a loaner vehicle and for arranging a pickup on a Sunday when I got back from vacation. Dean worked on the warranty coverage, too, so I want to say a special thanks for all his hard work and accessibility during the process. More

I have owned Ford vehicles since 1988 - a total of 3 since I drive them as long as I possibly can! They keep running so I keep driving. My recent service at Athens Ford was to repair/replace several t since I drive them as long as I possibly can! They keep running so I keep driving. My recent service at Athens Ford was to repair/replace several things having to do with the heating and air conditioning units. The people at Athens Ford were great - Chris Stines explained everything in detail that would need to be done, how much it would cost, etc. And he found a loaner car for me to use while the work was being done. I could not have asked for any better service. More

Mr.Owen was very nice and friendly,he tuck the time to explain everything to me. Mr. Owen takes his job very seiously and genuiely cares about the customers. explain everything to me. Mr. Owen takes his job very seiously and genuiely cares about the customers. More

I checked "yes" but with reservations as explained in my comments on the Quick Lane survey. The extent of work required set up a dissatisfaction when reflecting on my prior history of sc explained in my comments on the Quick Lane survey. The extent of work required set up a dissatisfaction when reflecting on my prior history of scheduled maintenance visits during the past 2 years since moving into the area. Such reservations aside, your service department is pretty high quality. More

Sat in the lobby for 5 hours with no information. No recognition of the value of my time. Did not look at or evaluate the car for 4 hours recognition of the value of my time. Did not look at or evaluate the car for 4 hours More