Atlanta Toyota

Bad Experience I had a bad experience with Atlanta Toyota. I was there really early at 9AM and test drove the car I wanted and we were working towards a deal. I ask I had a bad experience with Atlanta Toyota. I was there really early at 9AM and test drove the car I wanted and we were working towards a deal. I ask if I could leave to grab some food and be back in 30 minutes because I was extremely hungry. I was told that was fine and they would see me soon. I left to go eat and by the time I got back in 30 minutes, they sold the car I wanted to someone else. That is extremely bad business practice especially when I was the first to arrive at the dealership to see the car and work towards a deal with the sales person. They should have honored my visit and sales transaction even if I left to grab a quick bite and not pull the rug under me like that. I am extremely displease with the service and dealership. Go else where! More

Horrific Sales Manager, Very disappointed with my experience We are Toyota Fans and have brought 3 cars from this dealership (2 Toyota Camrys & 1 Toyota Sienna). Walked in thinking I will get the best price, no We are Toyota Fans and have brought 3 cars from this dealership (2 Toyota Camrys & 1 Toyota Sienna). Walked in thinking I will get the best price, no stress as in the past... but unfortunately the experience was NOT SO this time around. There is a newly promoted Sales Manager named Mohamed, who is not customer oriented. Initially he seems nice enough, I thought he offered me the best price....... but when I decided to check out his offer, I discovered that he was not telling the complete truth about the leather I wanted to add nor did he give me the best price. They also play games about not able to share their offer on paper with you because " it has private information on it." When I asked what private information is on it, I was told it has the salesperson's name and Vin# on it .... which you and I know are not private information. Vin#s posted on internet sales all the time... I visited 2 other dealerships( Milton Martin Toyota & AutoNation Toyota Mall of GA, both demonstrated great customer service and integrity. Gave me copies of information I needed, no high pressure sale - which Atlanta Toyota tried on me. "Buy it today or no deal ...." In the end, we brought at Milton Martin - doc. fees were only $399, great sales manager - upfront and sincere. If you are still shopping - please do yourself a favor and check both AutoNation Toyota and Milton Martin Toyota. More

Great Dealership and Even Better Staff! The reason I was shopping is because I was in an accident where my vehicle was totaled by another driver. I came in to specifically look at a used BMW The reason I was shopping is because I was in an accident where my vehicle was totaled by another driver. I came in to specifically look at a used BMW I had found on Autotrader. Tresphor, a salesman, was quick to help and get me to test drive the car I wanted to see. After my test drive, Tresphor was not pushy at all but was quick to review prices and service records with me. I had a pretty strict budget due to an insurance check and Tresphor was able to compromise in price and help me out a lot!! The car needed to be cleaned a little on the inside but I needed it in order to go to work the following day. Tresphor allowed me to take the car that day and then drove to my office several days later to pick it up to be detailed. He returned it later that day! Great customer service and great vehicles! They really care about your needs and will make everything very convenient for you. When going to Atlanta Toyota, I highly recommend requesting Tresphor because he is so nice, helpful and will really listen to you and accommodate whatever you may need! More

We went in with the intention to buy a new car for my wife, were greeted and help by Anish (salesperson), very pleasant guy, we explained to him our situation and what we wanted, he was eager to work wit wife, were greeted and help by Anish (salesperson), very pleasant guy, we explained to him our situation and what we wanted, he was eager to work with us, diligently showed us various models of Camry , and also directed us towards the Corolla as a plan B. He made the "leg work" and when it was time to go to the financials we were presented to Mohammed (Financial Manager) he was very pleased at first (of course he will have some commission coming from our purchase). Then as he discovered that he "mixed " our paperwork with somebody else's and find out that getting a loan for us will require more work that he had expected his attitude changed, an he undermined Anish and blame him for the paperwork mix, then he ask us for more down payment so he may get us a deal...finally he said no deal an instead of presenting a different option for us, who would have contributed to part of his paycheck he show us the door and sort of "kick us out". He really lacks people skills, is arrogant and for sure is not a good ambassador for a great name as Toyota and more for a dealer ship like Atlanta Toyota. I am a previous Toyota owner and my next car is going to be a Toyota, but I will never buy it from Atlanta Toyota. More

They were great. They were definitely lower than "low" Toyota and butler. I had a very quick experience as I didn't have to wait long for me to purchase the vehicle. I was going to go to world Toyot "low" Toyota and butler. I had a very quick experience as I didn't have to wait long for me to purchase the vehicle. I was going to go to world Toyota next but it seems there was no need. More

My experience at Atlanta Toyota was awesome. We were helped by Winston Murray he took extra time showing us different options within our budget. Buy a car is something that can take a little time decidi helped by Winston Murray he took extra time showing us different options within our budget. Buy a car is something that can take a little time deciding on the perfect one (many different options to pick from in there lot.) other dealers either didn't have the time to look for the type of car we wanted or didnt have the color choices we were looking for. On the other hand, Atlanta Toyota Mr. Winston Murray did many runs to different cars to make sure he had what we wanted.During the wait of the process: they had TV to keep us from being bored and kids play room.This is the 4th time we have purchased a car from this location: 1. Best service 2. Variety of Choices to select from. 3. YOU CAN NEVER GO WRONG WITH A TOYOTA (maintain it well, the car will last you & Winston's experience! More

I purchased a 2004 Toyota Sienna from Atlanta Toyota about 9 months ago. About 3 weeks after my purchase the Check Engine light came on and I had to take it in for service. It was discovered that the about 9 months ago. About 3 weeks after my purchase the Check Engine light came on and I had to take it in for service. It was discovered that the Van was burning oil (about 1Qt every 500 miles). When I mentioned this to the Salesman he commented that it was not a big issue (no offer of assistance). Last month the check engine light began flashing and the code indicated the engine was not firing on all cylinders. A mechanic tested the engine and there is now no compression in one of the cylinders (at least a $5k repair). When I called Atlanta Toyota to discuss the issue they put me in contact with a Salesmen who said they would "allow" me to trade in my van... I asked to speak to the Used Car manager, and was told he would give me a call. He never called. VERY, VERY, VERY disappointed. I would not recommend buying from Atlanta Toyota. More

I was considering purchasing the Scion FR-S. Made an appt with Internet sales rep to TEST DRIVE the vehicle. Arrived and was told that test drives are not allowed unless I was buying the car... I am not sure with Internet sales rep to TEST DRIVE the vehicle. Arrived and was told that test drives are not allowed unless I was buying the car... I am not sure why anyone would decide to buy a sports coupe without driving it first. After I was allowed to LOOK at the vehicle, I requested a quote and additional info on the vehicle and was directed to the manufacturer's website and told that the price was listed there. Horrible service but it made my decision easy. Hyundai Genesis here I come! After this experience I would not consider a return to this dealership. More

I am writing this review as a cautionary tale for anyone thinking of buying a car at Atlanta Toyota. There are some rules that are not clear when you leave the showroom floor. To protect yourself make sur thinking of buying a car at Atlanta Toyota. There are some rules that are not clear when you leave the showroom floor. To protect yourself make sure you have a copy of the agreed upon price of the car that you signed in the showroom.. Take a photo of the paper you signed with your phone. Do not let them ready the car for you i.e. do not let them program your phone into the car system before you go into the financial office. If you do, you will feel invested in the car, something I am sure Atlanta Toyota wants. Atlanta Toyota does not want you to walk out of the financial office if you become uncomfortable with the way things go. The reasons for these rules are that once you make a commitment to the car Atlanta Toyota changes the playing field. In our case once we were in the financial office the price of the car changed without warning or explanation. We asked why the base price of the car changed and suddenly the financial manager was shuffling pages and we were shown lines that said this is what you will owe. They suggested changing the down payment amount and the loan interest rate. Both of these apparently void the showroom agreement. They never explained that. And yes,we did both of those things but only at the suggestion of the financial officer. He never explained that doing so would alter the base price. And these changes were made long after we pointed out that the base price was wrong. We tried to contact our financial manager at Atlanta Toyota that day before 5 PM but he wouldn’t answer and did not return our messages. We could not contact the general manager because he was suddenly no longer with the company. Anyway, his mysterious absence does not explain why the financial officer never called us back. We did hear from Atlanta Toyota when the showroom sales person called to ask how the car was and about our experience . We explained that we were not pleased with Atlanta Toyota. Then we heard from the customer service person. We were told we had to come back in and they would try to find the problem. Not wanting to go back to the showroom we sent emails pointing out the difference in the signed showroom price and the financial manager price. We also pointed out the changes made in the financial office were at the suggestion of the financial officer and that they had never been explained.. Emails from Atlanta Toyota assured us everything in the process was honest and appropriate. They never did address the problem of the difference between the showroom price and financial office price. They wanted to do everything to make our experience a pleasant one. Do everything but honor the showroom price! As a precautionary warning: Do not change anything from the floor agreement once in the financial office. Atlanta Toyota trades off mendacity and nuances in the law. If you do use Atlanta Toyota count your fingers and your toes before you leave. More