Get it in writing. Prepare for all kind of sales tactics and deceitfulness. They will tell you the car you are trying to purchase has just been bought by another customer, when you decide to walk away all of a sudden that other “customer” was not approved. Don’t fall for the pressure tactics and walk away if necessary. Their too many dealerships to choose from.
My story. I went to the dealership, went through all the pressure tactics and attempted upgrades to being told the car I wanted was sold. I walked away to another dealership only to get a call from them giving me a “okay” deal based on the year and also the car has a manufacture warranty, ( that was what I was looking for).
I purchased a used Jetta from this dealership. During the initial show case I specifically asked my sales agent a bunch of questions and one of the necessary questions was if the car has another key. I was told yes, “we keep the spare in the office”(I blame myself for not getting it in writing). After spending the whole day at the dealership going through the paperwork, when it was time to receive my car, I inquired where the spare key was, my agent told me this particular car only has one key.
I requested to speak to a manager about getting a spare key, (not going to post his name because that may have not been his desk and he had no name tag) he flat out told me NO. “if you do not want the car, don’t get it”. I had literally spent the whole day there and now I was getting insulted. I figured no point of arguing it out, they have my check already, might as well just let others know what they may face when they go to this dealership. When I said I was going to post my experience to every website I know, he told me I’m free to do so.
I will NEVER recommend any of my friends, family or colleagues to buy from this dealership.