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Atlanta Toyota
Duluth, GA
630 Reviews
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Showing 630 reviews
April 04, 2013
y first 5 visits for service were great with Steve Cummings as my service rep. Before the 30000 mile service I asked what would be done,how much and how long would it take. Steve gave me a sheet that Cummings as my service rep. Before the 30000 mile service I asked what would be done,how much and how long would it take. Steve gave me a sheet that detailed everything. when I attempted to make that 30000 mile service I was told Steve was gone. I emailed Service manager and asked if I could break the service into 2 visits since it would take 3to5 hrs and I sleep during the day.He responded he forwarded it to Lane Mgr. 3 weeks go by with no response. I emailed again and he said there was confusion on their end and someone would respond. They did so by making a appointment for that same day 1 hr later while I was asleep. I emailed again and again same thing happened. 3rd try and Lane Mgr responded with what I wanted buy had deleted several of the 30000 mile recommend procedures and also increased the price. I decided to have it done elsewhere. over the next 4 months I bought Bullbar, chrome running tubes and bed cover for my truck from other dealer. Atlanta Toyota lost out on $2000 plus the 30000 mile service fee. Later I needed new tires and called around checking deals. 2 other dealers could order my tires BF Goodrich for the next day but the young man I spoke to at Atlanta Toyota told me they don't carry BF Goodrich. I explained Michelin makes BF Goodrich and u carry Michelin so u can order them as other dealers stated but he said no he couldn't and to go to other dealers. $900 lost. I cant speak for Sales but the service dept from top to service reps lacks customer service skills. Try elsewhere to save yourself headaches. More
by johbro48
Employees Worked With
Service Manager/Lane manager/ service rep
March 15, 2013
I had a great experience at Atlanta Toyota, this was my first time buying a car, and this process was new to me. Ed Holt was great, he took the time to answer all of my questions so that I was able to und first time buying a car, and this process was new to me. Ed Holt was great, he took the time to answer all of my questions so that I was able to understand the process completely. During the test drive I could tell that the car was as good as he said it was so I bought it, and have had no problems with it. Also there was a very nice young man that helped with fiance part, he was very helpful also, sorry but I cannot remember his name at the moment. I would recommend this dealership to my family and friends in the future. Thank you, Bertha white More
by bbwhite16
March 11, 2013
Ed Holt, I want to thank you personally for the Ed Holt, I want to thank you personally for the Amazing service that I recieved, your service was effecient, professional, friendly, and also atten Ed Holt, I want to thank you personally for the Amazing service that I recieved, your service was effecient, professional, friendly, and also attentive to what I wanted. I have never had that kind of professionalism when buying a vehicle. For that I will come back to your place of bussiness and enjoyed you helping me in my car purchase. This is my "Thank You." More
by zorina
February 18, 2013
I was dealing with Chris Miller via email. Every time I called he was busy or unavailable. This turned out to be a good thing considering the people under him know more about the llfe time warranty and pri called he was busy or unavailable. This turned out to be a good thing considering the people under him know more about the llfe time warranty and pricing than he did. I emailed him on a Monday and Wednesday and got no response. I called and spoke to someone under him who gave me pricing. Chris then found the time to email me back telling me he couldnt honor the price told to me. He also told me it would be easier if I just dealt with him then talking to everyone else. Well if he was available and didnt have his head up his you know what I would have. I ended up calling him and he was telling me he couldnt honor the price. I told him he should and he knew I was military. That when he said the following with my wife listening in "I'm sorry my guys are some military robot that just listen to what I say and do it". At that point I hung up on him and he tried a weak attempt of emailing me playing like we got disconnected. I went away for a year for this country and I won't have someone disrespect me or my buddies that go afar. This guy shouldnt be in a leadership role nor should he make negative comments about those that serve. I addressed this issue with Brian Mayfield the GM. He was respectful and a prior military man, however its a shame he has someone so incompetent that is so disrespectful to those that serve. More
by dgdeppen
Employees Worked With
Chris Miller
February 06, 2013
I came to Atlanta Toyota for an oil change and left with a brand new car! Andrew Morris is a great employee and he made me feel comfortable and he listened to me. Andrew explained the programs Toyota had to a brand new car! Andrew Morris is a great employee and he made me feel comfortable and he listened to me. Andrew explained the programs Toyota had to offer and I realized that this may be a great chance for me to upgrade. I am happy with my new vehicle and Andrew is a wonderful person to work with. More
by cstarr01
Employees Worked With
Andrew Morris
January 31, 2013
5 STARS for Andrew Morris. He was very personable and product educated. Non - pressurized approach and patient as we went thru the process. I purchased a new 2013 Venza. I would recommend, without hesita product educated. Non - pressurized approach and patient as we went thru the process. I purchased a new 2013 Venza. I would recommend, without hesitation, Andrew Morris for any car purchase/information needs you may have. More
by larryphillips
Employees Worked With
Andrew Morris
January 31, 2013
Ed was very professional. Enjoyed the car buying experience. Ed never tried to pressure us or pull any gimmicks. I felt I got a fair deal and my wife is enjoying the car! I would go back to Ed to experience. Ed never tried to pressure us or pull any gimmicks. I felt I got a fair deal and my wife is enjoying the car! I would go back to Ed to buy another car. Keep up the good work! More
by Red
Employees Worked With
Ed Holt
January 28, 2013
Andrew was great to work with. Being a military man, I do not like haggling. I like to get straight to the point and Andrew did just that. My wife and I really enjoyed the car buying experience. Outstan do not like haggling. I like to get straight to the point and Andrew did just that. My wife and I really enjoyed the car buying experience. Outstanding job Andrew. More
by paulrock
Employees Worked With
Andrew Morris
January 26, 2013
Thanks for making the car buying experience easy. I looked at serveral other dealerships, including another Toyota dealership, and this one stood out. Not high pressure, direct & honest sales, and will looked at serveral other dealerships, including another Toyota dealership, and this one stood out. Not high pressure, direct & honest sales, and willing to work with you over email and phone. They gave me their best price without a bunch of crazy haggling. I drove 20 miles to do business with them rather than another Toyota dealership that was 2 miles from my home. This is how car buying should be. Nice job! More
by randy.58
Employees Worked With
Chris Miller
January 24, 2013
I came to Atlanta Toyota this month after recently purchasing a Camry from one of their competitors. I had gotten such bad service from the other dealership that I was desperate. I was introduced to B purchasing a Camry from one of their competitors. I had gotten such bad service from the other dealership that I was desperate. I was introduced to Bryan Mayfield, who without hesitation went right to work addressing my problems, even though I had never spent one dime at Atlanta Toyota. Bryan introduced me personally to every department whose services I needed. Within 2 days, Bryan had everything corrected with my Camry that I had been trying to address at the other dealership for the past month. I have been driving 35 miles to service my Lexus and 2 Camrys, because of the excellent service I have received the past 8 years from my maintenance crew in Marietta. I am so blessed to have found a new team in Duluth at Atlanta Toyota where I will go for all of my service and sales needs. Thank you Bryan Mayfield and Atlanta Toyota. DocKnight More
by vkknight
Employees Worked With
bryan, randy, eric, sonnie
