I called ahead 2 hours about a 2011 jeep Rubicon and spoke with Frankie. When i arrived they had pulled the vehicle to the front of the store! I thought Surly frankie had time to do some research on the jeep but obviously did not. Instead my sales man, Frankie, had no knowledge about the vehicle and could not give any Info other than the basic. I looked under the jeep and saw someone had spray painted the entire bottom black including, axles, shocks, driveshaft, etc... the tires were completely bald and the front drivers seat was broke. I looked passed the spray paint and some other small problems the jeep had and we agreed upon a price. While Frankie was busy helping others instead of getting my paper work together I decided to go look at the jeep once more and I'm so glad I did! I tried to take the top back and when I did I noticed the top was broke apart from both sides! I tried brining this issue to Frankie, but again, instead of closing his current deal he was in the middle of another. So I went to the "manager" and he acted as if he had no idea about the broken top. He looked at the top and then turned to me and asked, "you're buying as is right? I laughed and said no. He then said hr would look up the parts required to fix this and get back with me, so I waited. While waiting I saw Frankie and asked how could he have failed to mention the top being broken.. His was response was simple and short... I didn't know. There was no apology at all. After about 45 minutes of sitting and no one helping me I asked Frankie what was going on and he pointed me to the service department. I'm now talking with the service department and the guy asked me if I would call the jeep dealership about the parts needed to fix the top! Lol I can't make this up.. but anyways he dailed the number so i spoke with the person on the other line who said it would be 89 dollars for the parts and 100 for labor. He also wouldn't have the parts until tomorrow. So I relayed this information to Frankie who then said the best he could do was take off 100 dollars from the price we agreed upon! What a waste of time talking to these people. All employees seemed very unmotivated and very unprofessional. I'm glad I did not buy this jeep because if they were hiding the broken top there's no telling what else they were hiding.