Calavan Chrysler Dodge Jeep Ram West

I have bought several vehicles here and never been disappointed I would recommend them to anyone disappointed I would recommend them to anyone More

I worked with Cam Connally at this dealership, so I went in on a Wednesday evening to test drive the car. He took my info and took my drivers license to make a copy. I guess with everything else going on (i in on a Wednesday evening to test drive the car. He took my info and took my drivers license to make a copy. I guess with everything else going on (i.e trying to make a sale) I didn’t realize he never returned my drivers license. I didn’t realize until Saturday I didn’t have my drivers license. My boyfriend called the dealership letting them know the situation and they just put him on hold for 20 minutes without an answer; that was Enough time for us to drive back to the dealership. When I went inside, another sales person looked for my drivers license but couldn’t find it. He stated that Cam wasn’t there but he must have it on him since it wasn’t at the location. No attempts by the staff to contact Cam or anything were made because he wasn’t there. I call Cam myself and without skipping a beat he stated that he had my drivers license but not once did he attempt to reach out to me telling me he had it so I could make arrangements to get it from him before I called him on Saturday. Saturday he made every excuse about how he couldn’t get it to me and had no urgency about it. I called him around 12ish to see how we keep make arrangements to meet. I had to reach out to him again around 6pm and Cam says that he wouldn’t be able to get me my drivers license on Saturday and I would have to wait until Monday to get it. Completely unacceptable!! I told him I needed it sooner than that and we needed figure out how he was going to get it to me. We finally agreed to meet at the mall at 1pm the following day. At 1:15pm I called him and he still gave me excuses about how he couldn’t get me my drivers license due to things he had going on and telling me I would have wait 30min+ for him to get there. This is whole experience has been super unprofessional because after knowing you have a customers personal property such as a drivers license, there was no urgency regarding how to get me my property back. I don’t feel safe now because who knows what was done with my information my drivers license. I won’t be returning to do any business with this dealership. I have called to speak to the manager multiple times but have yet to get a call back. More

this is the worst place to invest your money for their cars. They will act like your car deal went through and then 30 days call you back, saying it did not go through return the car and they will not giv cars. They will act like your car deal went through and then 30 days call you back, saying it did not go through return the car and they will not give you your deposit back. This is the most unprofessional from the GM to the manager to the sales rep to finance department I've ever seen do not waste your time here you would not get your deposit back More

I have not had a good experience with this company the location in Austell is very unprofessional. I received a recall on my 2023 Jeep compass and instead of getting immediate help I was given the run aro location in Austell is very unprofessional. I received a recall on my 2023 Jeep compass and instead of getting immediate help I was given the run around from an unprofessional service agent that would not provide her name. After calling back several times because the lady kept hanging up on me instead of addressing the situation they ignored my complaint. I would never use this facility or recommend anyone to this dealership as they are very unprofessional and unconcerned with your needs! More

They deserve the 2-star rating they have on Yelp, and will absolutely waste your time and be unprofessional to boot. After keeping me waiting for more than an hour, Joshua the appraiser refused to even l will absolutely waste your time and be unprofessional to boot. After keeping me waiting for more than an hour, Joshua the appraiser refused to even look at my car. Keep in mind: THEY are the ones who contacted me and scheduled me for an appraisal after I signed up for Kelley Blue Book's instant offer. More

Had service work performed on my 2013 Dodge Dart with only 22K miles- CEL was on - trans would go into limp-in - they told me the valve body assy needed replaced - $4500.00 - picked up and never made it only 22K miles- CEL was on - trans would go into limp-in - they told me the valve body assy needed replaced - $4500.00 - picked up and never made it home - they argued about the tow back, I should pay - really? - rechecked and needed the TCM for $806,00 - so what was actually at fault from the start? They also stated I needed swaybar links for the noise in the right front - replaced for $360.00 and same knocking was there - talked to svc. mgr Tim and his best option was to replace both front struts and both lower control arms - but he would kind enough to give me a discount and no guarantee - this would be a start - we might have to do more, so, why all the remaining components for both sides for a noise on the right? There are no other suspension components to replace - I declined the repairs and suggested they get some fishing rods since they won't use the tools they have at hand - (chassis ears) - with no solution, I sent a certified letter to Mr. Calavan, describing my service experience and never received a response - checked back several times to follow up and still, no response - I am an ASE Master Tech, 35 years running and have been with Chrysler/Dodge dealers since 1976 - Chrysler Master for 22 years - retired now and just don't want to work on my own vehicles anymore - I don't have access to the shop lifts, ETC. I would like to believe in dealers as I was one of the honest tech's out there - I have seen all sides of this business through the years and always heard how expensive dealer repairs are but - that's supposed to be where the buck stops and you get what you pay for - not at Calavan CDJR - their process is to replace everything and with no guarantee - The tech that insisted my CEL (check engine light} needed a $4500.00 repair, then another $800 for the TCM (transmission control module) was the same one that replaced my 'bad' swaybar links and told his advisor to sell me all the remaining suspension components to repair a knock in the lower right - beware folks - there are some good dealers out there that will stand behind there diag and repairs - not this one More