Atlantic Chevrolet - Service Center

HORRIBLE SERVICE THIS PLACE IS A HORRIBLE WITH SERVICE. DO NOT CARE ABOUT CUSTOMERS! DO NOT SERVICE YOUR CARE HERE!!!! DO NOT BUY A CAR HERE !!!!!! BEWARE!!!!!!! AFTER THIS PLACE IS A HORRIBLE WITH SERVICE. DO NOT CARE ABOUT CUSTOMERS! DO NOT SERVICE YOUR CARE HERE!!!! DO NOT BUY A CAR HERE !!!!!! BEWARE!!!!!!! AFTER KEEPING YOUR CARE FOR DAYS WITHOUT FIXING ANYTHING THEY WANT YOU TO PAY FOR A RENTAL CAR!!! AFTER MULTIPLE CALLS AND NO CALL BACK! HAD TO CALL BACK 3 TIMES TO BE TOLD THE CAR WILL NOT BE LOOKED AT AGAIN TODAY WHEN THE PROBLEM WITH THE CAR IS THEIR OWN FAULT ! STAY AWAY !! THIS PLACE SHOULD BE OUT OF BUSINESS !! WILL BE REPORTING TO BBB!! More

Worst experience with Michelle solak First of all I want to start off with saying that my father, myself, my husband and my sister-in-law all have purchased brand new Chevrolets from you First of all I want to start off with saying that my father, myself, my husband and my sister-in-law all have purchased brand new Chevrolets from your dealership well over 150,000 $$. I brought my suburban into the service department because my rear defroster wire came off my windshield. I was told I had a 200$ deductible for my extended warranty. Since I had a deductible I inquired about getting a new keychain remote for my remote start vehicle. Dennis in service told me he would include that in the deductible since I was paying it anyways. He told me it would take anywhere from an hour to an hour and a half. Two hours and 15 minutes later I asked about the status of my vehicle and I was told they were still looking at it. Dennis called the technician and he stated they were having difficulty attaching the wire back on and would have to order a new back windshield. At that point I asked for my vehicle back. The EXTREMELY RUDE NASTY DISRESPECTFUL service manager MICHELLE SOLAK told me if I didn't pay the $200 deductible I would not be given my vehicle back. She argued back and forth with me. I called Chevrolet customer service expressing to them what was going on. Finally after 15 minutes being on the phone with them and explaining how the only reason I decided to get the remote was because I was paying the deductible anyway they handed me my keys back. I stated how I wasted 2 1/2 hours of my time as Michelle corrected me it was 2 hours and 15 minutes according to her paperwork and stated that I wasted her time too. I have never in my life ever felt so humiliated. I spent the drive home crying because of the way I was mistreated. Nevertheless I took my car to a different dealer and they were able to affix the wire within minutes. Chevrolet customer service called me back saying Michelle solak stated I was yelling at her. Even if I was there is no reason a customer service manager should argue back with customers. They are here to serve the public and make them happy customers. After all she is representing a tremendous company and her attitude reflects on them. If you continue to have her at your place of business I believe you will have many other unhappy customers More

TOTAL AND COMPLETE LACK OF CUSTOMER SERVICE!! This dealer is only concerned about making a sale. When you have a problem , no one is able to help you. I had a cracked rim on my Limited Edition 2 This dealer is only concerned about making a sale. When you have a problem , no one is able to help you. I had a cracked rim on my Limited Edition 2013 Camaro. It was not drivable due to the tire losing air. Just 3 years & 100 days old & 32,000 miles. I thought it would be covered under the $3000 extended Major Guard warranty that I bought with the car. I reached out to my close to home dealer and they told me their was no extended warranty in the GM system. I need to contact the dealer I bought from. After countless phone calls for three days because nobody calls back, put on hold for extended periods of time & I hung up. Disconnects, wrong names of managers were given to me by the receptionist to speak with , who I found out was a sales man...... Not a manager..... Spoke to my salesman Mohammed & he remembered me but couldn't do anything to help. The receptionist told me she was instructed to tell me to call the Huntington dealership & speak with the finance guy I dealt with . So I did, but he can't help! He gave me the correct name of the sales manager at Bayshore . I called and asked for Mike Collins & he was available! I explained to him my run around for the past 3 days from his people & what the problem was , he seemed responsive and told me he would personally look into it and call me back. He did & he told me there was a mistake with the entry of my VIN # at the time of the sale. The wrong # was entered. They will correct it but it takes 24 - 48 hours for it to show up in the GM system. Mike told me he was off tomorrow but he will check the system from home & have someone call me. No one called . Still have no car , on day 4 now. After 48 hours I still heard nothing back & ive had it! I called Lisa Bautista the customer relations manager & told her my situation & now the manager is not even calling me back. Told her I've been more than patient , by now it's been a week with no car & no answers . At this point I'm expecting the dealer to get me a new rim regardless of the warranty for all my troubles . If I didn't have an answer by the end of the day I was reporting the dealership to the State Attorney General & posting reviews online. So here I am , posting ..... At the end of the day she did call me back to say the warranty is in the system and that it doesn't cover the rim.... I have to buy one. She spoke to Dan in service but he was too busy at the time to offer any help. He would be available tomorrow. Starting week 2 with no car..... I talked to Dan the next day because I called him. He told me it was 100 days out of manufacturer warranty but GM was willing to cover half the cost based on the claim he submitted to them with the low mileage of 32,000. I would have to pay for the rest. Needless to say after 2 weeks now with no car I really have no choice. Even though I feel the dealer should be recouping this cost after they screwed up my $3000 extended warranty and treated me like I was non existent . They didn't even offer to do anything to satisfy me in any way. I forgot to mention , I bought my wife a new fully loaded suburban 4 months before I bought my Camaro . I reminded them too. Payed that dealer over $100,000 and they can't do anything for me.! In the end , they didn't do anything beyond what they were required to do.Don't waste your time with them ! They don't care! It's all about the dollar!! More

Never again go somewhere else They just want to sell a car and make money but the cars would be faulty. i recently got my car from them expecting a dealer car to be worth spending They just want to sell a car and make money but the cars would be faulty. i recently got my car from them expecting a dealer car to be worth spending money on to bad. They installed some speaker package to the car paid for that and it doesn't even work turns out it's not covered in warranty that I paid for I've tried calling but reps always have different excuses so calling my lawyer to discuss my course of action. Would tell everyone that wants a good car go somewhere else More