Atlantic Chevrolet - Service Center

Very kind and excellent Advisor Dennis is very kind and always make my experience at chevy feel very pleased if you need assistance asked to speak to Dennis Keehner ! Advisor Dennis is very kind and always make my experience at chevy feel very pleased if you need assistance asked to speak to Dennis Keehner ! More

service was far below expectations and far below other Cadil i brought my 2014 ATS in for a replacement screen on info homepage, an oil change and to have the recall for sun roof fixed. I was told two and one h i brought my 2014 ATS in for a replacement screen on info homepage, an oil change and to have the recall for sun roof fixed. I was told two and one half hours because of replacing screen. I waited in the customer service waiting for over an hour and my car had not been moved into the shop. When I asked service professional he said I had another 1 1/2 hour wait. When I asked if you had the part he told me no!!! I asked then why 2 1/2 hours for an oil change. I told him to get me my car I was leaving. He told me he did not know where the keys were. I went out they were in the car parked against the building. I went back in and told him I was leaving with my car. That is the worst service I have ever experienced at any dealer, especially Cadillac. I have owned a Cadillac since 1986 and never have I been treated like this. I will probably write the CEO of the Cadillac Division I am so disappointed in your company. Bernard Cody More

Horrible Service Horrible service experience and I'm still going through it. My check engine light came on in my new 2014 Chevy Cruze in April 2015. I finally got a se Horrible service experience and I'm still going through it. My check engine light came on in my new 2014 Chevy Cruze in April 2015. I finally got a service date for the end of May for oil change and light. I bring my car to be serviced they said it'll be ready same day and they will call. Nobody called, I had to call over and over until I got a person. The service department said car was ready. I get there and none of my work was done. So I had to bring the car back. I waited for 5 hrs for them to tell me they have to order a part. 3rd week I bring the car back to get fixed 2 days later the check engine light comes back on so I had to take the car back they claimed they replaced a different part and the car was fine. Now here we are again 4 services and 2 months later my light is still back on and NOBODY IN THE DEPARTMENT CAN GIVE ME A REPORT OF WORK DONE. So for the 5th time I have to bring my car. More

Excellence in sales and service From my first introduction to Atlantic, through my sales experience and my service visits, I have only had experiences that were outstanding. I have From my first introduction to Atlantic, through my sales experience and my service visits, I have only had experiences that were outstanding. I have purchased and have serviced multiple vehicles from Atlantic. Kudos to the sales staff as well as the service staff for their professionalism and caring attitudes. More

really great service I was in service today on 05/08/2015 and everything went wonderful It was my first time hear And as soon as I pulled up I was greeted by their smili I was in service today on 05/08/2015 and everything went wonderful It was my first time hear And as soon as I pulled up I was greeted by their smiling staff . I then sat down with a service salesperson named Danny and he was nothing short of absolutely accommodating I wish all service departments had such a wonderful staff My car was done in under the allotted time they told me it would take I am very happy and would go back again C.Egonoff More

Poor Service Department and Sale People Don't Care Either Never buy a car from this dealership! Once they sell the car, they could care less about servicing it! They even scheduled a service appointment on Never buy a car from this dealership! Once they sell the car, they could care less about servicing it! They even scheduled a service appointment on a day they were closed! More

Never again My traverse broke down on Thursday Oct 23rd and was towed to another dealership before it was towed to Chevy on Saturday, Oct 30, sometime late aftern My traverse broke down on Thursday Oct 23rd and was towed to another dealership before it was towed to Chevy on Saturday, Oct 30, sometime late afternoon.It is now Thursday, October 30 and my truck has yet to be seen by a mechanic even for just a diagnosis. I understand that my truck was a tow-in and the service writers already have cars that need to be looked at. I get that. Never said I didn't. The service writer took a very long time to call with Updates. NEVER SAID HE DIDNT CALL..The whole reason I didn't go rent a car myself was because I'd have to pay for that and if my truck ended up being covered by warranty then I would get a car for no charge. It's now Thursday and I called twice, I then asked to speak to someone in charge who could give me an update. I think a girl named Michelle? I'm assuming she is in charge. Although she was somewhat helpful she made it a point in her conversation to tell me that Roberto has been keeping in contact with my boyfriend and he's not ignoring us. Never once did I tell her he was ignoring us, I simply said it takes him a while to get back to us after we've called three or four times. It's the day before Halloween and I'm literally writing this review as my day is going on... I called Chevy around 1 o'clock it's now two and all of a sudden my truck is going into the shop now ...and the warranty covered the parts and my car was done on Halloween... Might I also mentioned that when my truck first broke down Chevy on 112 wouldn't take it and they told me over the phone that the parts weren't covered under warranty even though they were. So, I am thankful that Atlantic Chevrolet took my car in and covered the parts I'm just not happy with my experience in general..especially with Michelle. So, I just got done from picking up my truck and everything seems okay at the moment but Michelle definitely likes to make her customers feel that they're wrong especially when reviewing Atlantic Chevrolet so be careful when you review them because she'll be right there asking you why...next time I'd rather take my truck somewhere else and pay for whatever is wrong instead of bringing it here and having it fixed for free under warranty. More