Atlantic Honda

Recently I bought a new CR-V from Atlantic Honda. While I did not get the best deal on the car, I have only myself to blame for that because I did not do my due diligence before going to the dealership. I do did not get the best deal on the car, I have only myself to blame for that because I did not do my due diligence before going to the dealership. I do however, have a major issue with their customer service. They kept me and my wife there for 5 hours: 2 hours longer then needed because by the 2nd hour we had agreed to the sale. When I bought my Camry (new), I was in and out of the dealership in 2 hours with my new car. John Marshall, while very courteous, would dissappear for 20 to 30 minutes at a time whenever he said he would be right back. And sometimes he couldn't remember the last thing he said to us. It took over an hour to bring the car from their warehouse to the dealership, and instead of prepping it in their gagrage, they did it outside when the wheather was getting really bad. They had the engine running for almost another hour before they finished. Truthfully, their fiance rep came off very snobbish. I don't know if it was because he wanted to get home due to the weather, but that does not excuse poor customer relations. When we were finally finishing up the last of the paperwork, they started turning off the lights to the showroom. They could have at least waited for us to leave before doing that. We felt rushed to transfer all of our stuff from the old car to the new one, and not just because of the weather. Funny thing, the new car had already been moved next to our old car 20 minutes eariler, but had anyone bothered to tell us, we could have done the transfer well before finsihing up the final paperwork and not having to be rushed. Again, I can't say they gave me a bad deal because I should have done my homework, but if their showroom customer service is that poor, I don't think I will take the chance with their auto service. More

BUYERS BEWARE I CAME IN DURING THEY RACE TO 500 CARS AND BUYERS BEWARE I CAME IN DURING THEY RACE TO 500 CARS AND ON ONE OF THERE NEWSDAY ADVERTISMENTS I SAT DOWN WITH EVES AND HE TRIED ADDING THIS ADMINIST BUYERS BEWARE I CAME IN DURING THEY RACE TO 500 CARS AND ON ONE OF THERE NEWSDAY ADVERTISMENTS I SAT DOWN WITH EVES AND HE TRIED ADDING THIS ADMINISTRATION CHARGE AND WHEN I WOULD NT PAY IT RAVEL CAME OVER TO ME AND SAID HE WOULD WAIVE IT BECAUSE HE WANTED ALL THE CARS HE COULD GET THEN WHEN I SAT DOWN WITH CHRISTINE IN THE FINANCE DEPT SHE TOLD ME I HAD OTHER FEES TO PAY PREPARATION DELIVERY AND DMV I STARTED FUMING RAVEL ASSURED ME THERE WAS NO MORE FEES OTHER THAN DMV THEY ARE ALL SCAM ARTIST THE THE GENERAL MANAGER RICK CAME IN AND SAID TO ME THERE IS NO WAY THE WAIVE THESE CHARGES EVERY ONE PAYS THEM WE CHARGE IT TO ALL OUR CUSTOMERS HOW THEY SCAMED 500 CUSTOMERS IS BEYOND ME WHY WOULD BUYERS PUT UP WITH THEM IS BEYOND ME IWILL NEVER REFER THEM TO ANYONE IN MY BUSINESS OR PERSONAL LIFE More

After two weeks looking for a car I decided to call Atlantic Honda. I spoke with a real gentleman name John Marshall. He answer all my questions and concerns regarding the 2010 accord. I set an appoime Atlantic Honda. I spoke with a real gentleman name John Marshall. He answer all my questions and concerns regarding the 2010 accord. I set an appoiment with him so I can bring my wife and kids so they can choose the color. I negotiate a fear deal. The general manager and the guy who process my paperwork were very helpful and courteous . I was very happy and please with the personnel . Drama free and 0 hassle. and I don't have to write a complete essay like the other guys. OMG More

I was given a price on the phone....told them I would be in to see them in an hour and finalize so that I could have the car this afternoon. When I arrived, I was told that the car we discussed had anothe in to see them in an hour and finalize so that I could have the car this afternoon. When I arrived, I was told that the car we discussed had another deal pending and there were no other cars at that price. Do not deal with them..... More

We were dealt with in a professional manner and given all the information we needed and guided us to make the appropriate choice for us. Mark's patience and knowledge was exceptional. We are more than pleas the information we needed and guided us to make the appropriate choice for us. Mark's patience and knowledge was exceptional. We are more than pleased with our new Insight and would highly reoommend it to others. More

I don't know why this place has so many bad reviews. I went there and had no problems. I thought it was a great place. I got a good deal on my Accord from Atlantic and I love it. I can't understand why so went there and had no problems. I thought it was a great place. I got a good deal on my Accord from Atlantic and I love it. I can't understand why so many people had difficulty. I walked in and walked out with a car like an hour later... - Brian More

Walked into the dealer with one of their ads. The ad stated "lease a 2010 Honda Accord LXP for 174.00/mo. $0 money down except, taxes, tags, fees totaling 1,375. I asked for sign and drive deal working stated "lease a 2010 Honda Accord LXP for 174.00/mo. $0 money down except, taxes, tags, fees totaling 1,375. I asked for sign and drive deal working the upfront money into my monthly payment. However I would pay the tags (DMV fees up front) This should have made the payment 227.00 per month. Breakdown Taxes - 174 per month X 36 months = 6,264.00. The tax at 8.625% equals - 540.27 or 15 dollars per month. New Total = 189 per month. Fees - 1,375 rolled into 36 payments = 38.00 New total = 227.00 per month. The quote I received - 298.00 per month (71.00 MORE THAN THE AD PRICE) When I test drove the car (even though I told them 7 times I didn't need to because I drove it 2x already) I explaned to my sales rep (Ali) I did not want to play the typical games, he assured me his dealership was different and that i would get the ad price. I showed the ad and asked for nothing more than what was stated in the ad. Same as breakdown above. We picked out a car and he went to work the numbers. While I was there, the sales manager called a meeting and EVERY sales rep left the floor. With customers, including myself sitting there. After their meeting Ali, came back with a price of 298.00. Ha ha. Ok, so I understand this is business, I will play the game. I ask can you please show me the breakdown on how you came to that price. He calls the sales manager over who was INCREDIBLY rude. He obviously could care less about my business and made it quite clear as he rolled his eyes about to show me how he came to this price. After some BS, he finally showed me on his computer how he came to the price. After quickly punching in numbers so I could not see and adding numbers NOT mentioned in the ad, he came up with a price of 247.00 per month. So I ask, why did you quote me 298.00? He said..."Oh we quoted you for 15,000 mile lease." So I ask, why would you do that when I asked for 12k? At the same time Ali (salesman) came back, so i asked him... Ali, how many miles is included in this lease price? Ali and the sales manger BOTH answer 12K. Hahahaha He just told me 15K. SCAMMERS, LIARS!!! The story and back peddling goes on, and the sales manager continues to contradict himself, but I think you see my point. STAY AWAY!!! sorry for the long reply! More

Purchased a 2007 CRV. Wanted a Sirius satelite radio installed. At that time XM was the only factory option. They agreed to install an aftermarket system, which they showed me in a different vehicle. installed. At that time XM was the only factory option. They agreed to install an aftermarket system, which they showed me in a different vehicle. When I went to pick up a week later the system was not in it. They told me they would have it in a few days and that I would just need to bring the car back. I waited three MONTHS. After many phone calls they kept telling me the system was out of stock. I finally went to Best Buy and found the the exact system there in stock. Plus, Best Buy would install it for HALF of what Atlantic wanted (saving about $1,700). I told them that I wanted my money back since they had more than enough time to honor our agreement and their system was way overpriced anyway. Suddenly they were able to locate the system that I originally paid for. At this point, I said no, just refund my money for the cost of the system that they had been unable/unwilling to install. They gave me the run around, making me come in several times. I finally wound up having to have a shouting match with the manager Ravell in order to get my refund, which they made me wait forever to process. The sales manager was a total a**hole. I had to create a scene and threaten legal action to get my refund. No other manager or owner was ever available, only that rude idiot Ravell. It was a terrible experience. I would never buy a car from them again. After reading these entries it's obvious that this is simply how they do business. More

went to this dealer last week to look at a new car. Got passed from sales person to sales person. I didnt even know who was helping me, i guess it was because i was looking at a cheap car. I was in the dea passed from sales person to sales person. I didnt even know who was helping me, i guess it was because i was looking at a cheap car. I was in the dealer for hours! they said the could not get the loan BUT could get a loan on a car that cost $15,000 more then the one i was looking at, they offer me a payment of $586.00> they had in scribbled on a paper they did not even know witch number was what!! I said no deal and walked out, i found them to be disorganised, they had a sale guy in training talk to me at one point. Dont go this dealer! More

Purchased a Certified mini van about a week ago. We are new to the area from Arizona and have az plates and insurance, needed new insurance so we got a quote from the insurance the salesman recomended, whe new to the area from Arizona and have az plates and insurance, needed new insurance so we got a quote from the insurance the salesman recomended, when we were reviewing the quote noticed that there was a 350 set up fee. I refused and called Geico got insurance in about 10 minutes. Fast forward a week and I cant ballance my check book, this insurance company the salesman recomended, ran my card for almost 600 dollars. SCAM and ripoff. More