Atlantic Toyota

Bought a extended guarantee so I have to bring my car in for oil changes. I complete regret doing so cause the service dept is the worst I've ever dealt with. I always make an appt and I can't understand wh for oil changes. I complete regret doing so cause the service dept is the worst I've ever dealt with. I always make an appt and I can't understand why it takes an average of 1 1/2 - 2 hours to get a simple oil change. My last appt was the icing on the cake, I went in to have an inspection sticker done and to have a part replaced. The part had been ordered the week before and I had already received a call phone the service agent and also received a post card confirming this (which I thought was great). However, brought my car in and after being there for over an hour, I was informed that the inspection was completed but that the part wasn't there. I even showed the post card and all I was told was that I needed to speak to the service agent that placed the order but that the part wasn't there. I just find this completely unacceptable! At this point I'm contemplating going to another dealer and paying to avoid the headaches and the unprofessionalism that this dealer has shown me. I will NEVER recommend this dealer and will make sure to share my experience/s with everyone I know! More

My wife and I just had our first child, so we decided to buy 2009 Toyota Highlander. Atlantic Toyota had the color combination we were looking for, so I went down there ready to buy with an aggressive pric buy 2009 Toyota Highlander. Atlantic Toyota had the color combination we were looking for, so I went down there ready to buy with an aggressive price in mind. The sales person, Ron Alexander, took me out for a very pleasant test drive, and then we went inside to talk price. Ron was very straightforward, and no games were played. I gave him the price we had in mind, and he presented worked with management to get it for us. After some of the typical back and forth, we got the price we originally wanted. Ron even picked me up from the train station, so I wouldn't have to drive over during rush our with my wife to pick up the car. He stayed late into the evening with me as well while the Highlander was being prepped/inspected. There was an issue with the TPMS, so he even scheduled an appointment for me first thing on the following Saturday (quickly fixed with no issues - system just needed to be initiated). If you're serious about buying a Toyota, I highly recommend seeing Ron at Atlantic Toyota. Do your vehicle/pricing research ahead of time, and go see him for a very pleasant sales experience. More

well I took my car to an independent shop because i thought that my technician will be cheaper. I was in shock when he told me that the reason for my noise was worn out susp all around and gave me an e thought that my technician will be cheaper. I was in shock when he told me that the reason for my noise was worn out susp all around and gave me an estimated of $885 + an aligment, i didn,t had the money so i took my car. weeks later I need it a insp sticker and i always go to the dealer for the sticker(only) while talking to lorraine i ask for a quote on susp all around she told me that the car had to be check in order for them to know what was the problem. cost to check $45 i decide to do it just to get a diferent opinion. Even dough I was waiting for a hour the technician Lui came and told me that i had couple of options and that he was glad to explain them to me, he took me back to the shop and my car was up on the lift he show me my suspension and this two rubber pieces on the stabalizer bar he said that there was nothing wrong with the struts and that if I replaced the bushing that will take care of the problem I wasn't sure if that was really going to get rid of the problem. But he look like he knew what he was talking about, so I decided to do it and WOW that was it the bill went from been almost 1000 to 150. thank you so much Lui, you change the way I used to see dealer technicians am definetly going back. thank you to you to lorraine great people. More

This was not my first visit. I come all the way from Lowell to Lynn about a 55 minute drive. Their service is fantastic ..first rate employees and the best quality workmanship I have ever experienced i Lowell to Lynn about a 55 minute drive. Their service is fantastic ..first rate employees and the best quality workmanship I have ever experienced in my l5 years of owning Toyotas. Waiting for the work to be done is not a problem because of their pleasant waiting area. The management of this service department is to be highly commended. I am about ready to visit the Sales Department to purchase a new Toyota and feel certain I will experience the same great satisfaction. More

the peolpe even just walking by was saying his. i thought that was great. they did all the running around for me. they were not affected by my girls looking in the cars. i got a car second hand ca thought that was great. they did all the running around for me. they were not affected by my girls looking in the cars. i got a car second hand car was ordinally from the same place i just got a new car. u had a tv room, snacks, and drinks for all. it was just a great place the two days i was there. i thank you so very much. i even brought my brother the first time and he wasnt with me when i was talking to sreng but when my brother came back he took the time to explain it all over to him for me. that was so nice. thank you so very much. thank you serena More

My husband and I recently bought/leased a brand new 2010 Toyota Camry at the Atlantic Toyota dealership in Lynn. This was the second car we bought from Ron Alexander.Each time we worked with him we had the Toyota Camry at the Atlantic Toyota dealership in Lynn. This was the second car we bought from Ron Alexander.Each time we worked with him we had the BEST experience. The first car we purchased is a Toyota 4-Runner. He was extremely helpfulgetting us a used, inexpensive safe car for our family. Time was a huge factor to us since we had our 1 year old running around with us and she was getting restless so he sped us the process and helped us get out of there quickly. He even gave us some of his pretzels to munch on while we waited! We knew that when it was time to buy car number two that we were going to go right to him because of his friendly easy going personality. He is a straight shooter, a family man, and an all over great guy! He gave us the best deal for what we were looking for and didn't try to push us into something we didn't want. So far we have bought two cars from him and we will definitely be going back to him when its time for our third! Michele and Steve More

I went to Atlantic Toyota looking for a used car. Arthur approched me and we started looking at cars. He was very friendly and noligable. As we were looking at autos he showed me the 2009 Scion which he cou approched me and we started looking at cars. He was very friendly and noligable. As we were looking at autos he showed me the 2009 Scion which he could put me in for the payments I was looking for. Once the finace was all set he had my car ready for pickup at the time a stated that I would be there to pick it up. Very positive experience. More

This dealership and salesperson were a pleasure to work with. Shane even came in on his day off to help me find the dealership, and show me the vehicle, as I had driven all the way from Fredericton NB Cana with. Shane even came in on his day off to help me find the dealership, and show me the vehicle, as I had driven all the way from Fredericton NB Canada. The dealership was very clean and the staff very professional. I would definitely call Shane again for help finding another vehicle. More

It was recommended to me to go to this dealer over any other one in the region. The advice was more than sound. Castro did a great job - no pressure at any point of the process, plus I got the price and p other one in the region. The advice was more than sound. Castro did a great job - no pressure at any point of the process, plus I got the price and payments I wanted. It was one of the most pleasant car buying experiences I have ever had. More