Atlantic Toyota - Service Center

The experience begins with scheduling, which was done with ease. I called the afternoon prior and was scheduled for 7:30 a.m., next morning. I was then assigned an adviser, who contacted me prior to doin with ease. I called the afternoon prior and was scheduled for 7:30 a.m., next morning. I was then assigned an adviser, who contacted me prior to doing any work I had not requested. He explained, in detail, why he would recommend filter changes and informed me of the cost. I agreed to proceed with his recommendation. He then asked if would be OK with me if the car was ready a half-hour later than my requested pick-up time. For me to get this kind of interactive service, a half-hour means nothing. The experience concludes with another phone call letting me know the car is ready. More

My Navigation System suddenly stopped working. The dealership simply said that the car is a few months and 3000 miles over warranty, there was nothing they could do. To replace the unit would cost ov dealership simply said that the car is a few months and 3000 miles over warranty, there was nothing they could do. To replace the unit would cost over $2000 and they didn't even offer to help with the cost. I've been a loyal Toyota owner for over 25 years and I feel completely disrespected and unappreciated. Alan L Ross More

I've been dealing with the service dept at this dealership since 1981. Through the recent recession many dealerships struggled to sell cars. Toyota began to focus on their service departments in dealership since 1981. Through the recent recession many dealerships struggled to sell cars. Toyota began to focus on their service departments in an effort to support their dealerships by upgraded the quality, service and customer experience. Amity Toyota is no exception. The place is always clean and the people in service can't be any friendlier. Many of the employees have been there a long time especially Tasha who is the Asst Svc. Mgr. Because of her and the professionalism of her staff I wouldn't go anywhere else! PS: The free bagels and coffee in the morning doesn't hurt the overall experience while you wait. Date of recent service: August 2, 2013 More

Benny does a great job. I left a week ago completely unsatisfied and he was able to not only make up for that experience but also exceede my expectations. He is a great employee and deserves recognition unsatisfied and he was able to not only make up for that experience but also exceede my expectations. He is a great employee and deserves recognition for his hard work and dedication. The only reason I did not give all 5's is because I felt the need to factor in the first poor experience. I will definitely be making all of my appointments with Benny in the future. More

I am a 13 year repeat new purchase and service customer. I had some difficulty with tire punctures which caused me to need tire patches and replacement between January and June of 2013. Krystle was the con I had some difficulty with tire punctures which caused me to need tire patches and replacement between January and June of 2013. Krystle was the consummate professional. She went out of her way to get me help. Kind, professional, knowledgable, an overall pleasure to deal with. Once we came up with the 3rd puncture she got Tasha Drew involved. She was equally professional and accommodating. I can tell she was truly seeking to please the customer. I live in Valley Stream with other dealers closer to my home but Atlantic Toyota is where I go because of these people. My only concern is the wait time. No reflection on Krystle or Tasha but the wait time was sometimes excessive. These employees should be recognized for their excellent work. We tried to deliver this survey earlier but it didn't seem to go through. More

Friendly staff who greets immediately. Appointment was easy to make on line for routine service. Waiting room was clean and comfortable and wait time was short. My car was ready in less time then I was to easy to make on line for routine service. Waiting room was clean and comfortable and wait time was short. My car was ready in less time then I was told. More

My sales rep Sunny was very thorough, and pleasant and when I brought my care for pinstripingi, Mike did an excellent job and was very polite and friendly. when I brought my care for pinstripingi, Mike did an excellent job and was very polite and friendly. More

Since my wife and I purchased the 2005 Avalon from your dealership in 2005 we have always been pleased with the level of care that your service dept. utilize, even though we reside in Brooklyn NY, we have dealership in 2005 we have always been pleased with the level of care that your service dept. utilize, even though we reside in Brooklyn NY, we have always used your service dept. for maintenance except once on a recall which forced us to use the nearest dealership on Nostrand Ave Brooklyn NY. That was a disaster and your service dept. ended up redoing their work. As long as we have this Toyota we will always use your service dept. Thank you! Mr. & Mrs. Joseph More

Every time I come to the service department to get worked done, I am treated with so much courtesy and the professionalism of the employees are awesome. My servicer Benny Mak is very customer oriented, he we done, I am treated with so much courtesy and the professionalism of the employees are awesome. My servicer Benny Mak is very customer oriented, he welcomes me and explains everything in detail to me. What I like about him the most is that he remembers me from the last visit and know what work was performed. I appreciate that because it shows that he gets to know his customers. As long as I am a Toyota owner, I will always bring my vehicle to this service department. I am treated with respect and the customers are #!. More

Atlantic Toyota is the ONLY place I take my 2009 Rav4 for service. Benny Mak is the best service advisor that I've ever dealt with. The service is always on point. I'm always treated like i'm part of the fam service. Benny Mak is the best service advisor that I've ever dealt with. The service is always on point. I'm always treated like i'm part of the family. And sure, people I know always say to use a local mechanic for service because it's cheaper, but honestly after the coupons they have on their website it's actually cheaper than a local mechanic. And a little fyi, I live walking distance from Westbury Toyota, and I prefer to drive the 10+ mile drive to Atlantic Toyota because of how they great they are... More