Atlantic Toyota - Service Center

I am giving today's experience a very poor rating because of the following: I was coming in for my 10,000 mile service visit... when I first arrived I was greeted by someone after about 10 minutes of because of the following: I was coming in for my 10,000 mile service visit... when I first arrived I was greeted by someone after about 10 minutes of waiting in my car (don't know his name or title) who took down the mileage, surveyed the car and instructed me to have a seat in the waiting room, which I did. After ONE HOUR of no one calling my name I went on a search for someone to speak to. I was instructed to speak with someone in the "corner" office. I met Mike Jaworski who then led me to his office when I told him I was waiting an hour and I had not been seen by a service adviser prior to this. (Mike Jaworski ended up being my service adviser for today) I told him I was upset about waiting so long and that I had a prior commitment to pick my brother up from the hospital directly after today's appointment. Mike was very apologetic; he then checked a sheet of paper where he told me that someone had crossed off my name and put a "check" mark, indicating that I was called and didn't respond. This was not true because I was listening very intently and my name was NEVER called. I didn't even fix a cup of coffee or visit the rest room because I didn't want to miss hearing my name. So I then returned to the waiting room for another hour; at which point I returned to Mike Jaworski and inquired as to why it was taking so long. He told me they were working on the car and that it was taking so long because they had to rotate the tires as well. He did apologize for the wait. So I went back to my seat and waited another half an hour; I couldn't find Mike so I asked if there was a manager available. After 2 1/2 hours, I spoke with Tasha Drew. At this point I was becoming very, very upset. Tasha first words were that she was not going to sit there and be "screamed at". (I wasn't screaming but I was upset so my voice was obviously elevated). I then said that I wasn't screaming at her but I was upset about the situation. She went to find out about my car and told me it was almost done but in speaking with her, she made reference to the fact that this service visit was under "Toyota Care" and that I wouldn't be charged. Am I to assume that if I was paying for todays visit I would have been treated better?? And I do "pay" for it with every monthly payment!! (Tasha did say she was going to "add-on" ONE free oil change after my Toyota Care is expired but I'm not sure I want to return to this dealer for my service visits.) My car was finally ready about 20 minutes later. By then I was there for 3 HOURS!! When I made the appointment I was told it should only take an hour. If this is what its like under Toyota "CARE," who would want it? Waiting three hours with an appointment is absurd. This was a simple oil change and tire rotation!! With the rude behavior and dismissive attitude of Tasha Drew toward my experience, you can bet that I would give second thoughts to A - recommending this dealership to anyone for anything, and B - getting my next car from them. More

the dealer service agent benny was very friendly and helpful, time for sevice was less and he tried to minimize the cost affectively.the service job was good. my overall experience was very good. helpful, time for sevice was less and he tried to minimize the cost affectively.the service job was good. my overall experience was very good. More

Benny was really friendly and professional. I had a really poor experience with a different worker in the service department one time, so I was relieved to work with Benny this time around. I would pr really poor experience with a different worker in the service department one time, so I was relieved to work with Benny this time around. I would probably request him in the future because of it. More

Terrific service. Friendly, Helpful. Efficient. Terrific service. Friendly, Helpful. Efficient. Krystle had me in and out of service within 45 minutes. Couldn't ask for better service. Even th Terrific service. Friendly, Helpful. Efficient. Krystle had me in and out of service within 45 minutes. Couldn't ask for better service. Even the bagels were great. More

Benny is awesome. I have a disabled child and had to be back home at a certain time. He assured me he would take care of it and he did. He also explained to me how to keep my car up to date with wipers, back home at a certain time. He assured me he would take care of it and he did. He also explained to me how to keep my car up to date with wipers, brakes etc. He is an asset to your establishment. Thanks again. More

Top notch service at this location. When I have a service appointment scheduled I am confident the issue will be resolved and I will get my car back as soon as it is completed. Friendly staff and gr service appointment scheduled I am confident the issue will be resolved and I will get my car back as soon as it is completed. Friendly staff and great customer Service. Special acknowledgement to my service Advisor Benny Mak who always makes the experience there memorable in a good way. Benny Mak you are a superstar dude. Thank for being a great service advisor. More

I have been service coming here for approx 2 years. I have always detested waiting for car repair. Wayne has changed my opinion on coming and waiting his professionalism and caring about the customers ha have always detested waiting for car repair. Wayne has changed my opinion on coming and waiting his professionalism and caring about the customers has made the difference. I look forward to continuing my relationship with toyota. William Kee xxLaura Kee More

Wayne was extremely helpful and researched my problem, and made appropriate suggestions for resolution. I found him extremely professional. He made accomodattions to service my vehicle at my convenience and made appropriate suggestions for resolution. I found him extremely professional. He made accomodattions to service my vehicle at my convenience, and at that time I was seen promptly and my vehicle was serviced in a timely manner. Afterwards, he kindly offered to schedule my next service appointment. More

The service department at Atlantic Toyota is top notch. Benny Mak my service advisor is always cheerful and professional in his dealings with me. I have a 2001 Land Cruiser with 382,000 miles on it and it Benny Mak my service advisor is always cheerful and professional in his dealings with me. I have a 2001 Land Cruiser with 382,000 miles on it and it runs great. I will continue to have my SUV serviced at Atlantic as long as I can work with people like Benny. Benny is an asset to Atlantics' operation in every way. More

I went to get an inspection and oil change for my 2010 Corolla and walked out with a 2012 with the motivation of Lianne Dunne! It was a smooth transition... Corolla and walked out with a 2012 with the motivation of Lianne Dunne! It was a smooth transition... More