Auburn Chevrolet

Just last week my husband and I ran into a unforeseen event where we needed a good reliable commuter car. We had no money set aside for this and weren't even sure we would qualify for a loan. I heard abo event where we needed a good reliable commuter car. We had no money set aside for this and weren't even sure we would qualify for a loan. I heard about Chevrolet of Auburn from my Mom who had a great experience with Pavel and she recommended that we check them out. I looked on-line, found a car that was perfect for us and e-mailed them around 7pm one night. Pavel e-mailed me back with-in 20 mins. We continued to e-mail back and forth until the next day, because I didn't want to waste anyone's time if we would not qualify. Pavel kept reassuring me no matter what, we were not wasting anyone's time. My husband and I have been to multiple dealerships through out the last 7 years and have never been treated with this much respect. For most dealerships, we are just seen as money signs. If you look like you don't qualify, then they don't really try to help and just move on to the next person who looks like they will make a good profit off of. Not here, to be honest they basically broke even with the car we bought. Pavel worked with us for hours trying to get the payment where we could afford it. He was never pushy and really just laid back which made the experience so great! He never once made us feel bad about not having money down, but understood and was sincere to our situation. After we agreed to buy the car, we went and spoke with Joel the finance manager. Here is where they usually get "get ya". The finance manager... This is where they tell you, well we can't forget about "this" charge or "that" charge which all ends up making everything way more expensive then you ever imagined. I was completely nervous going into Joel's office, but was shocked!! Joel was unbelievably nice and compassionate to our credit issues. My husband and I are far from perfect and had somethings happen over the last couple years which made us have to file bankruptcy, which in the end ruined my husbands great credit! Joel saw this and was so reassuring that we could get our credit back up, He spent almost 2 days talking to the banks and working with them to drop our interest rate and keep me as a co-signer on the car.. ME.. A Co-signer!! I couldn't believe it, every other dealership said I couldn't be on the car.. It killed me and my credit.. Joel knew how important it was to keep me as a co-signer so my husband and I could reach our goal of GREAT credit again some day! I have never once recommended a car dealership, until now!! My husband and are still in shock, not because we got another car, because these 2 people worked so hard for us when they barely made any profit.. I didn't think this still existed. Thank you Pavel and Joel for such a wonderful experience! You honestly gained 2 customers that will always come back to you two! More

I highly recommend this dealership. I felt I received excellent customer service and post sale support. The staff was very friendly and knowledgeable and the dealership environment was clean and inviting excellent customer service and post sale support. The staff was very friendly and knowledgeable and the dealership environment was clean and inviting. The sales staff are low pressure and comfortable to deal with. They answered all my questions and have even called several times since the sale to make sure I am still satisfied. My sales associate Shannon was great, informative and helpful. I will definitely return to Auburn Chevrolet for my next vehicle. More

Troy and Pavel both were very helpful and we were able to Troy and Pavel both were very helpful and we were able to negotiate and great price and even helped work out a deal for new tires. Thank you guys. Troy and Pavel both were very helpful and we were able to negotiate and great price and even helped work out a deal for new tires. Thank you guys. More

I am very pleased with the service I was provided when purchasing my new Spark. I felt no preasure from the sales rep, and the finance manager was very helpful as well. I bought this vehicle for my son an purchasing my new Spark. I felt no preasure from the sales rep, and the finance manager was very helpful as well. I bought this vehicle for my son and he is very happy with its performance. I would not hesitate to buy another chevy product from Auburn Chevrolet if I were in the market for a new vehicle. More

I would highly recommend this place. Our experience was really amazing. We worked with their manager Troy Bice. He was very helpful and really fast person. Sometimes he tried to give us more information th really amazing. We worked with their manager Troy Bice. He was very helpful and really fast person. Sometimes he tried to give us more information than we need, but I think it will be very useful for people who do not know exactly what they want. And the fact that he and they was really fast is very important. Because we wanted to get a financing, so we hadn't do almost nothing. Just provide all necessary documents and that's all. Second thing that I want to highlight is that these guys do know their business and understand who can become their customer even if he doesn't have enough credit score. My wife and I as newcomers we don't have enough credit history, but we are working hard (well, my wife works at home, but who can say that it is not a work…). And we need additional car to be more flexible, to go out with our kids, for my wife to be independent and start to work (we hope that she will work at the airport), etc. But anyway, it is not history about our family, it is about Chevrolet Auburn. So we were approved and got the new car at the same day. Sure, because of financing and some additional items (like GAP insurance - cool stuff I have to say) we will pay much more money than the price of the car. But I prefer to be covered and protected from all sides. And this is the USA. You have to work hard. BTW - we arrived in the country just 7 month ago. And before I have never had a new car, always only pre-owned. This is our first new car and I am pretty sure that our experience will be awesome, as was our trip to Auburn Chevrolet. More

I came in on a newspaper ad. I was treated with genuine concern for my needs. Although the ad unit was not what we decided on, pricing was fair for the unit we choose. Jason made sure we had plenty of time concern for my needs. Although the ad unit was not what we decided on, pricing was fair for the unit we choose. Jason made sure we had plenty of time to make a choice and there was no pressure to hurry. Jason's ability to answer questions about our vehicle was a lot of help and made the process go faster. Everyone we came in contact with at Auburn Chev was very pleasant and helpfull. Thank you for a great experience. Bob Johnson More

Pavel was my first contact and salesman that I worked with through the process. My first impression of him was good. He had a great personality and he listened to what I was wanting to do and never stray with through the process. My first impression of him was good. He had a great personality and he listened to what I was wanting to do and never strayed away from my goal. He did everything right with professionalism. I'm glad it was him that I got to work with. The financing had abit of a problem that had me concerned about our agreement.But after meeting with Doug Bivens he corrected every issue and in a timely manner. I appreciate the way he handled the situation. So to the Auburn Chev crew.....Thank you! Jeff Smith More

Pavel is a Great Sales Consultant and would definitely recommend sending friends and family to see him on their next vehicle purchase!!! Great to deal with and very professional !!! recommend sending friends and family to see him on their next vehicle purchase!!! Great to deal with and very professional !!! More

My name is Fane Stevenson and my wife Roseann and I had a great experience on purchasing our 2011 Chevy HHR last thursday January 24,2013 at Auburn Chevrolet.I had contacted Jason Rigby by internet and telep great experience on purchasing our 2011 Chevy HHR last thursday January 24,2013 at Auburn Chevrolet.I had contacted Jason Rigby by internet and telephone that was pleasant.That thursday morning I called to confirm the 5:30 appointment and talked with Shelly,and had a good feeling about Auburn Chevrolet already based upon these two phone conversations.Low and behold,upon our arrival for our 5:30 appointment,we were greeted with such professionalism and friendliness that our worries of getting a car soon faded away.Mr.Pavel was very helpful,courteous and attentive to our needs and desire to have the HHR. Mike in financing did an awsome job in explaining our terms and loan in full detail to us.It was cold and rainy outside and one of the other gentlemen there even made a fresh pot of coffee for me. Talk about a "GREAT" bunch of people and that best describes the staff at Auburn Chevrolet. Thank you all so very much,and we will always continue to do business with you. Happy new Chevy HHR owners, Fane and Roseann Stevenson More

My husband and I went to Auburn Chevrolet to look at trucks for him. A guy came out and showed us around a little and let us wonder and look at what was on their lot. Another salesmen walked by and to trucks for him. A guy came out and showed us around a little and let us wonder and look at what was on their lot. Another salesmen walked by and told us since we are looking at trucks a guy just came in this morning and traded in his 2011 Chevrolet crew cab (which is what we were looking for, fate; I think yes) we went to the back of the lot to check it out, because it hadn't been cleaned or priced yet, we drove the truck and fell in love with it. We came back from the test drive and did all the paperwork, Jason walked us through everything and treated us like we were the only customer. We next dealt with Joel, who was great also he walked us through all the numbers and explained everything to us, and due to it being Sunday night, he said he would contact the banks in the morning to secure a loan for us, which he did. All in all we maybe spent a total of 3 hours at this dealership with superior service. And last but not least, Vinnie the salesmen started up the truck with the remote when he saw us pull into the lot to pick it up, came out to meet us and went over all the stuff about the truck and how everything works. We went back inside and made sure everything was secure with financing, everyone shaked our hands and said Thank You. Great place! I will definately purchase from them in the future. Thanks guys!!! Kimberly Jones More