Auburn Chevrolet

I had my 1996 Camaro hit by a lone shopping cart when parked at Wal Mart and took it to Auburn Chevrolet to get fixed. My insurance paid for it so price wasn't my concern. However, I was promised the car parked at Wal Mart and took it to Auburn Chevrolet to get fixed. My insurance paid for it so price wasn't my concern. However, I was promised the car on a Friday, and instead I get a call just as I am heading out the door to pick up my Camaro telling me the car will not be ready because it's just being dried now. No apologies. Nothing. "Too bad so sad" attitude. So I wait. They call 5 days later on Tuesday to tell me it'll be ready that afternoon. The funny thing is, the secretary then cited a different reason for my delay by apologizing that someone put a finger print in my paint job so it had to be repainted. But wait! Jose said it "hadn't dried yet"...lairs? Someone was. Anyways, I go and get the car and it's pouring rain and the auto body staff went home "early", so a gopher had to give me my car. I take it home, and the next day I notice swirling all over my repainted front fender. Swirls, chips, it looked identical to the original paint on the door. I swear it looked like it was never painted. I called Auburn Chev and the lady asks me to bring it down to have a look, I do and she asks when I can bring it in. We arrange at 11am the next day after I get off school. I show up only to be grilled by that rude snob Jose. He says, quote, "Why are you 3 hours late? I take cars at 8am, not 11am, and you still want your car back on I bet?" In pure shock, I cowered a bit and just said "I told your secretary I had school until 11am." He just said, "Alright." I was disgusted, in fact I thought about just taking my car and not letting them fix it. So, of course, I have never used Auburn Chevrolet again, and plan on keeping that streak. More

I bought my blazer at this dealership because my Aunt referred it. Well when I had to get service done on my car I was very disappointed because whoever worked on my car must have adjusted the seat and t referred it. Well when I had to get service done on my car I was very disappointed because whoever worked on my car must have adjusted the seat and they ended up breaking the handle off of the seat adjuster. I had my car for about 2 months before I noticed the handle was busted off and threw under my seat. So I called the service manager at the time and I explained that I just discovered my handle was broken and he said why did it take you 2 months to figure that out? I was shocked that he said that, I told him I didn't have to adjust the seat, that my friend was going to borrow my car and she has shorter legs then me so I told her that the handle was on the side and she couldn't find it so I went to show her and it was thrown under the drivers seat. He said well he couldn't do anything about it and his mechanics wouldn't have done that. So if you want any service done at this dealership please inspect every handle and all areas of your car before you leave or they will think you are a liar if anything is broke or missing. More

My wife and I brought our 2006 Silverado into Auburn Chevrolet's Service Department for transmission work back in January.I must tell you that it was by far the best service experience that we have ever Chevrolet's Service Department for transmission work back in January.I must tell you that it was by far the best service experience that we have ever Had!!The staff at Auburn Chevrolet went out of their way to make sure that we were informed of the repairs, costs (excellent prices) and how long it would take to complete the transmission work!!We will have all of our future service work including our oil changes done at Auburn Chevrolet!!!! More