Auburn Chevrolet - Service Center

Truck has been in the shop for repair since 12 July 22, it’s now the 20 July and still not ready for pickup. Service rep. Said they are short on staff. And no loaners or rentals are not available. This is it’s now the 20 July and still not ready for pickup. Service rep. Said they are short on staff. And no loaners or rentals are not available. This is not Acceptable I am a valued customer and being treated like this so I give them a one star only More

Rude service department I had an appointment today at 10:30am to get a diagnostics check done on my car because I am smelling exhaust inside and to get my tires balanced. Upo I had an appointment today at 10:30am to get a diagnostics check done on my car because I am smelling exhaust inside and to get my tires balanced. Upon arriving to my appointment I am told that I will only be receiving the tire balancing because their lead diagnostic technician called in sick. I understand people get sick but what I don't understand is how they had 3 hours before my appointment that they could have called me to reschedule my appointment. A complete lack of customer service! The main reason I was going was to get the exhaust smell checked. I do not live in Auburn so I wasted my time and gas driving there when only part of the work I scheduled would be done. When I expressed my upset over this I received no apology and was told I could reschedule the diagnostic check. This is not the first time I've had issues with the service department but it is the last time. I will NEVER take my car here again and I will not be purchasing another Chevy vehicle in the future. More

amazed I gave 5 stars, everyone there was very friendly and genuine. They found me my first new 2016 chevy cruise, made it affordable to me. I'm very please I gave 5 stars, everyone there was very friendly and genuine. They found me my first new 2016 chevy cruise, made it affordable to me. I'm very pleased with this place, cause most have screwed me over. Auburn Chevrolet did not, they help you get what you want and make it affordable . They do what's best for you to help and make you happy at the end of the day More

great people this dealership is the best in the Puget sound area, Ivan has always been very professional. my advise is , Go shop the other dealers first and then g this dealership is the best in the Puget sound area, Ivan has always been very professional. my advise is , Go shop the other dealers first and then go see what Ivan can do for you. I promise you will be more than satisfied. More

misdiagnosed oil leak and lied about it, and double charged My mother took her 2008 Saturn Vue here for a oil leak. I knew she either had a oil pan gasket leak or a rear main seal leak. They did the oil pan ga My mother took her 2008 Saturn Vue here for a oil leak. I knew she either had a oil pan gasket leak or a rear main seal leak. They did the oil pan gasket and charged her like $800 and sent her on her way. Sure enough a couple days later the vehicle was leaking the same amount of oil. So she brought it back and they said she also had a leaking rear main seal. It was leaking the same amount of oil and they did not want to own up to the fact that they misdiagnosed the oil leak. They said that the oil pan gasket was leaking too, which if it was leaking the same amount of oil seems impossible. It is understandable how they misdiagnosed this leak, because the rear main seal is near the oil pan seal and oil would have gotten on the oil pan seal. But they would not own up to the fact that they misdiagnosed the leak. They charged her another $800 for the rear main seal leak, she said they took off like $200. I would not have paid but I guess she is kind of a push over and the service people don't mind not being honest. More

Auburn Chevrolet is a great place to buy! You guys are so helpful at meeting the individual needs of each customer. You guys also do a wonderful job of communicating between staff when a sale You guys are so helpful at meeting the individual needs of each customer. You guys also do a wonderful job of communicating between staff when a sale is being handled. Everyone works their hardest to make sure that the customer leaves happy. I'm always thankful that you guys are willing to work with each customer's financial situation to make a comfortable sale. Thank you so much! More