My experience with Auburn VW began with my grandma looking to buy a newer car than she had been driving for for the past fourteen years. She wanted something reliable and something that got better fuel economy. I had just purchased a VW Golf TDI and couldn't stop recommending it to her. She decide that a Jetta was worth a look and a test drive, so I took her to Auburn VW to do just that. We arrived and were greeted by Jack D. He showed us some options and we decided on one of the many Jettas on the lot. My grandma was smiling from ear to ear and fell in love with the car. She however was not quite ready to buy as she wanted to save up some money for a down payment.
A few days later I was telling a friend of my grandmas the story of the car and she said "I will just buy her the car!" I could not believe that someone could be that generous but she insisted that I make it happen. I decided to pay another visit to Auburn VW to see what could be done.
When I arrived I was able to speak to Kevin B. He was extremely kind and very helpful with the details of this gift my grandmothers friend was giving her. We talked for two hours about the various vehicles to choose from and what methods of delivery we could choose from. I left there feeling very satisfied and warm inside.
A few days passed and I was finalizing the last details of the deal only to find out that I had been texting Kevin on his day off but he went in to the office to get answers to the questions I was asking him. I could not believe he would do that for someone. Color me impressed.
On the night before the delivery to my grandma, I get the dreaded text that the car might not be ready in time for her to get it the next day. I was crushed. But Kevin, being the fantastic human he is, pulled some strings and asked a service member to stay later to get the car ready for the next day. I don't know how much more I can take! The people here are so fabulous!
When it came to the day of the surprise both Kevin and Jack were very helpful with paperwork and helping answer my grandmothers friends many, many, many questions. Never getting frustrated or visibly upset. I really wanted my grandma to have no clue so I told her I was taking her to lunch but we would swing in really fast to test drive another car. Her car. Kevin did some fantastic acting. He played it off like we had only spoken over the phone briefly and my grandma was none-the-wiser.
When we showed her the car she couldn't even speak. She cried, laughed and cried some more. A very successful gift for a very special woman.
tldr: My grandma needed a new car. A friend wanted to buy one for her. Kevin, Jack and the entire Auburn VW staff were extremely fantastic to work with and helped in every way possibly. This is the place to go if you are in the market for a new/used car!