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Auction Direct USA

Victor, NY

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1,592 Reviews
Call Dealership (585) 742-8000
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6520 NY-96

Victor, NY

14564

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1,592 Reviews of Auction Direct USA

August 14, 2020

Todd was very professional and helped me choose the car I wanted within a reasonable price range for me! He was very thorough and was able to help me through the process of buying my first car! 10/10, would More

by KevinMiller
Recommend Dealer
Yes
Employees Worked With
Todd McCandless
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August 11, 2020

Alan Friedman (General Manager) made contact and explained our concerns during the purchase process. Matt (Sales Consultant) Very poor performance, unorganized, Does not follow through. Robb B More

by msoverei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt (Sales Consultant), Alan Friedman, Robb Bailey
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Aug 27, 2020 -

Auction Direct USA responded

Good Morning, Before I respond to your complaint publicly in a manner you may not like I thought I would reach out and let you know why i never called you back more then once I was in the HOSPITAL. I bent over backwards when i spoke with your husband to set you up with Rob make sure the Van was perfect and even discounted the van as an apology and this is the thanks i get??? Love to discuss with you further before this goes public

Aug 27, 2020 -

msoverei responded

Good Morning, I’m not sure who I’m responding to as the message is not signed. I understand Matt was in hospital but was never handed over to Rob until making another waisted trip out and finding out the van was not even on the property? My thought was a professional way to handle this would of been a phone call or email explaining Matt has an emergency and who our new contact would be going forward. The only step in the right direction was Rob offering to bring the van to our home when it was respectfully cleaned. I’m confused where the discount came in when we paid the full advertised price? And purchased a very expensive extended warranty what was additional revenue for Dealership. Lastly I find your message slightly rude and will make note of it. I also look forward to talking further as this goes public.

Aug 27, 2020 -

Auction Direct USA responded

My apologies this is Alan Friedman that responded to you. You basically called me out when i was out sick not really fair. I did what I could while out but was not returning calls from Unity lol. I am not trying to be rude at all I am explaining why I only returned the one call

Aug 27, 2020 -

msoverei responded

Good Morning Alan, This is Mr. Sovereign. So I am of the understanding that Matt and yourself were Both in the Hospital during the transaction? Matt did text my wife only hours before her appointment saying he was in the hospital. I did follow up the voicemails left with an email for you to contact me at your earliest convenience. No out of the office message or contact back what so ever. can’t say I have ever seen a message written to a customer in CAPS? This could be easily taken that you we’re raising your voice and very angry? The sad part was I was calling to let you know what a wonderful job Robb did taking over the deal. My only input was my wife was not given a chance to go over the controls on delivery resulting in her driving the van home in 4 gear as the transmission has 2 modes. Lastly very little fuel knowing we are many miles away and she didn’t know how to open the fuel door. As far as the discount you may have us confused with another deal? Thank you for your response. Miles.

Aug 27, 2020 -

Auction Direct USA responded

I had my knee replaced 3 years ago and it broke and I had it replaced again it happened very quickly so I do apologize again for that. I literally started back part time to work this week. I also apologize for the lack of gas and will send you a Visa Gift Card for gas that should not have happened. As far as capital letters I am not seeing where I used caps on my responses. I was singled out with a 1 Star review that is the only reason I responded. Matt had an emergency health issue as well which for privacy reasons I cannot go into We do appreciate your business and again I apologize if the experience was not 100% pleasant. Take care Alan

Aug 27, 2020 -

msoverei responded

Hi Alan, Thank you for the explanation of your absence. I hope you are recovering and feeling well. As we may have gotten off on the wrong foot at the start. I have learned that communication is very important. Miss understanding causes frustration with both parties. You can see how I would rate your performance not knowing what was going on. We got the feeling that our concerns were going unheard and we were not worth a call back from leadership. I plan on adjusting you’re star rating and hope we can work together in the future. Mr. Sovereign.

Aug 27, 2020 -

Auction Direct USA responded

My apologies again we would love an opportunity to earn your business in the future. If there is anything you need please let me know my direct extension is 2101. I hope you are enjoying your vehicle. Thank you again for choosing Auction Direct and again I apologize for the problems Alan

August 09, 2020

Robb Bailey was amazing! Was able to get my new van same day! Quick and helpful! I’m so excited and they even washed it before I drove off with it! More

by Andyroo011615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Labell, Robb Bailey
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August 08, 2020

Our overall experience was excellent. Highly recommend both Auction Direct USA and Robb Bailey. We drove an hour to view the vehicle and were very glad we did. Would definitely come back in the future. More

by Dpnkp1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Bailey
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August 07, 2020

Was very professional and straight to the point you can’t get better than that was stuck in a bad situation and got me approved no money down in about 15 minutes -Drake More

by coppdrake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Fox, Todd McCandless
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August 01, 2020

Nice and easy! Everything is done in house so great for convince. Robb was knowledgeable and patient with all my questions. I will definitely recommend Robb and the auction direct experience! More

by shalace2
Recommend Dealer
Yes
Employees Worked With
Robb Bailey
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July 28, 2020

Always Check here FIRST My experience with Ignis was amazing! From the beginning, it was like visiting a dear friend. Not only was he knowledgeable, but very personable a More

by jenniferC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ignis Victor
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July 27, 2020

We have always had a hard time getting approved and jumping through hoops we had an amazing time such a breeze with Robb Bailey. He was professional and kind always answered my questions anytime of the More

by Tharvey83015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Bailey
Report | Print
July 25, 2020

I had an excellent experience working with Robb at Auction Direct. He was very friendly and made buying a car truly enjoyable and straight forward. More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Bailey
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July 24, 2020

My experience with Todd was nothing short of EXCELLENT!!! HE WAS STRAIGHT forward, patient and really made my experience a pleasure. He treated me like a person in need of a good dependable car and not a do More

by Vickilsmith717
Recommend Dealer
Yes
Employees Worked With
Todd McCandless
Report | Print
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