Audi Albany

We were out test driving several different brands since our 2011 Porsche Panamera's lease was about to end. Upon entering the showroom the receptionist to our left, a little in the distance, briefly looked our 2011 Porsche Panamera's lease was about to end. Upon entering the showroom the receptionist to our left, a little in the distance, briefly looked up and then promptly went back to her busy work without a word. I approached her desk and asked where the restrooms were and she said "how ya doin" with no emotion and pointed me in the direction of the men's room. Upon returning to the showroom and walking right past her again and she never even looked up. We stood near the exit where we came in and a short time later one of the salespersons approached us. He didn't attempt to shake our hand, give us any kind of receptive greeting, or introduce himself. He didn't ask our names. We told him we were interested in checking out the Audi Q5. His reply was, "we really don't have new ones on the lot at all because they're such a hot ticket. I said "what about that black one right there near the entrance to the driveway". He said well that's a S line model, preowned. I said " We were possibly considering preowned and would like to drive the vehicle". He pretty much just blew us off and it was clear that he really didn't want to be bothered. I asked my partner if maybe he was interested in looking at a different model as he was heading toward the door to which he replied "No, and get me out of here now". We have a friend who owns Mohegan Lake Audi and Vw whom we should have gone to in the first place. There are any number of Audi dealerships within a short drive of Hudson, NY where we live so I will never step foot in Latham Audi's showroom again, or for that matter possibly any Audi dealership. The staff's horrible service and indifferent attitude is why I am giving them this rating. I they're this way when you're buying, I can only imagine what kind of service you would receive. More

I bought an a5 from these guys i should have known not to do business after i heard the first lie. the sales guy said the car was clean no issues and the carfax was clean (funny cuz the car was far from it) do business after i heard the first lie. the sales guy said the car was clean no issues and the carfax was clean (funny cuz the car was far from it) after purchased the car one day cleaning it i noticed the paint over the fender and the surface was not as it should be the scuff marks from whatever body work was done showed over the rear fender i took the car back for an oil change and complained about the car being hit and it was not stated when the car was bought i never said where it was hit after the car was moved back to the parking area i noticed the manger that was their when i bought the car walked up to the side and pointed out to another floor manager exactly where the damage was. A bunch of snakes. DONT BUY FROM THESE GUYS find another dealership because because audi east latham is full of sh..... More

One of the BEST car buying experiences we have ever had (and my husband has gone through a LOT of cars). We purchased a $10,000 used Honda from Langan Audi. They didn't haggle over price or fool around. Th (and my husband has gone through a LOT of cars). We purchased a $10,000 used Honda from Langan Audi. They didn't haggle over price or fool around. They had the car ready in sparkling condition when we picked us up and treated us no different than if we had been buying an Audi. We had some issues with the car and even though technically it wasn't under warranty, they fixed every single thing to our satisfaction. When the Audi service couldn't fix it, they sent it to Honda to fix. I can't say enough good things about this dealer. I normally HATE the whole car buying experience, but they actually made it pleasant. I wouldn't hesitate to buy another car from them in the future. More

I've bought 4 Audis from this dealer over the past 10 years. My early experiences with Langan were great, and I've loved all my earlier Audis -- A4s, an A6 Allroad, and a TT Roadster. Since Mr. La years. My early experiences with Langan were great, and I've loved all my earlier Audis -- A4s, an A6 Allroad, and a TT Roadster. Since Mr. Langan died, this dealer has gone to crap. The sales staff (there appears to have been major turnover over the past few years) has outright lied to me on multiple occasions. For instance, I had to have Audi of America (AOA) intervene after Langan tried to outfit the certified pre-owned vehicle I purchased in November 2010 (a 2007 Q7) with off-brand Nexen tires and the sales person falsely represented that the tires were approved by AOA for use on certified vehicles. AOA informed me that this was untrue and required Langan to equip the vehicle properly. The sales person then told me that Nexen tires were installed because they were available locally (i.e., Walmart) and the dealer would have to order Audi-approved tires (Goodyears, etc) and that would have delayed delivery of the vehicle by at least a week. In retrospect, I should have walked at that point, as it is always a bad sign when you catch an auto salesman in an outright lie. Tellingly, even the AOA custom service representative I dealt with (who indicated that she had grown up nearby in Schenectady, NY) told me that she had received numerous complaints about Langan. She suggested that I travel to Flynn Audi in Pittsfield, Mass. for my service and sales needs. In fairness, AOA was very helpful in resolving the issue with the tires. My experiences with another Langan-owned dealer (Cap Cities VW/BMW) also have been stellar. I'm told that the two dealerships are under completely different management, and only loosely affiliated. My CPO Q7 has been an unmitigated disaster. The fuel system now has failed four (4) times in less than six months. It failed a third time as I drove it out of Langan's driveway, after it supposedly had been repaired for the second time. I gues the mechanic forgot to test drive the vehicle after trying to affect the repair. Now it has failed a fourth time. This time, the Q7's fuel injection failed 2+ hours away, in Old Forge, NY. Audi's Roadside assistance left my wife stranded in a non-functional car, in a dark and deserted parking lot for more than four hours while it inexplicably dispatched a flatbed from Albany. Why a flatbed could not be found in much closer Utica is a mystery. Update: I have tried to work out a fair arrangement with Langan to have it take the Q7 back.. Langan's response was that it would purchase the car at wholesale cost, so that I would lose all of my equity in the vehicle after making a substantial downpayment and 11 monthly payments (and it undoubtedly can resell the care at full retail). I have been back in touch with AOA, and had remained hopeful of reaching a fair settlement without resorting to legal recourse. Today, after AOA assured me that I would not prejudice my rights were I to pick up the supposedly repaired vehicle (so as to avoid the costs of renting a vehicle yet again), Langan informed me that I would have to pay an $85 deductible for the latest repair to the same fuel system that supposedly had been repaired on three earlier occassions (and for which I paid no deductible). Steer clear of this dealer. You are going to be dealing with stereotypical used car salespersons. You shouldn't trust a word. Audi needs a new, reputable dealer in the Capital District. More

This dealership is poor on returning potential customer telephone calls and has non-competitive pricing. There are better dealerships to visit just south of this dealership in New York and Connecticut. W telephone calls and has non-competitive pricing. There are better dealerships to visit just south of this dealership in New York and Connecticut. Would recommend not to do business with them. Their selection is extensive but they seem reluctant to offer test drives. Generally, the salesforce seemed reluctant to move off of their collective a$$es. That's the only way to make $$$ folks. More