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1,051 Reviews of Audi Allentown - Service Center
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March 25, 2024
Everyone I interacted with was very pleasant and professional. Valet was on time and the whole process including payment was easy and efficient professional. Valet was on time and the whole process including payment was easy and efficient More
by RBJOHNS24
March 23, 2024
The scheduled oil change, 10,000 mile service and annual state inspections went as expected. However, I had reported that there was an issue with the sunroof on my previous visit and I was recommended to di state inspections went as expected. However, I had reported that there was an issue with the sunroof on my previous visit and I was recommended to discuss it further at this visit. I was told that the parts necessary to repair the sunroof would be ordered and available the next day. I checked in yesterday as recommended. I was in the show room while waiting for the warranty repair. After an hour wait, I was called over and explained that the repair cannot be completed due to the part was incorrectly ordered. Now, if I resided in the area it would have been a small inconvenience. However, I travel approximately an hour and ten minutes, one way, to have my car serviced at your dealership which is where I originally purchased my A4. Now, I have to return for a third visit which is accumulation of more than a six hours commute. Not including the time of the service repair. Please note that I chose Audi Allentown for it’s reputation of reliable and excellent service. Considering that I have both Audi Ft Washington and Audi Warrington within 20 minutes from my home. Nevertheless, Truly an absolute inconvenience for me but it is a training opportunity for your service staff. I hope my recent service experience provides you with the basis for improvement. More
by Mr IRGR
Verified CustomerMarch 22, 2024
Asked to extend my warranty on my car on Thursday haven't heard back since then... heard back since then... More
by ROLF0
March 21, 2024
the staff is polite and attentive and the service was completed quickly and the place is nice completed quickly and the place is nice More
by CANDREVA10
March 21, 2024
Great service and James could tell my need for knee replacement surgery was causing me great pain and mobility problems. Having observed this when I was dropping my vehicle off he called me upon comple replacement surgery was causing me great pain and mobility problems. Having observed this when I was dropping my vehicle off he called me upon completion of my state inspection to offer having my vehicle returned to my home. That is the basis of thoughtful service. I have always had great service at Audi of Allentown but this was far above and beyond. And the video sent via email from the Audi technician who performed the inspection was useful and informative. More
by NJNYART89
Employees Worked With
March 20, 2024
The last visit working with James was excellent. Very professional and respectful! Good representation, honestly and very good experience Very professional and respectful! Good representation, honestly and very good experience More
by DRINIBROVINA
March 18, 2024
All was fine except the car was not washed. Dealer said I requested no wash which I did not. The woman singing the car in was not attentive to details and seemed distracted. Dealer said I requested no wash which I did not. The woman singing the car in was not attentive to details and seemed distracted. More
by PAMO0
March 18, 2024
Staff is always professional. They take the time to listen to all your concerns. Staff constantly go out their way to make sure you are satisfied with service. They take the time to listen to all your concerns. Staff constantly go out their way to make sure you are satisfied with service. More
by PAPPMICHAEL
