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Audi Allentown - Service Center

Allentown, PA

4.8
1,052 Reviews

1,052 Reviews of Audi Allentown - Service Center

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March 18, 2024

Staff is always professional. They take the time to listen to all your concerns. Staff constantly go out their way to make sure you are satisfied with service. More

by PAPPMICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Audi Allentown responded

Thank you so much for the great review, Michael! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

March 17, 2024

Jade was great, courteous, friendly and explained everything in a way I could understand it,, which I greatly appreciate. Work wasn’t necessary at this time and didn’t feel any pressure at all to ha More

by KATHYHEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Audi Allentown responded

Thank you so much for the great review, Kathyheff! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

March 16, 2024

Everyone was friendly and kept me updated often. Great customer service! I felt like I could trust them even while I was in a very vulnerable state of mind. I was comfortable from beginning to end. More

by MANOLOZMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe it was Tyler who closed me out
Mar 18, 2024 -

Audi Allentown responded

Thanks for sharing your experience with us, Manolozmom! If there is anything else we can do to help just let us know! Have a great day!

March 16, 2024

Tyler was outstanding, as always. There’s really nothing more to add, since every experience is always perfect. More

by MARK.HOMIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz (He STILL isn’t added to this list!)
Mar 18, 2024 -

Audi Allentown responded

We are so glad to hear this, Mark! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

March 15, 2024

It was well organized and efficient. Appreciate the loaner car. The pricing is higher than i expected More

by PHIFERATPINTOPLC
Recommend Dealer
Yes
Employees Worked With
James Lauman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
March 14, 2024

Well I had to pay $200 for a round trip to travel to my cpa bc a loaner vehicle was not available but Audi Allentown called me relentlessly everyday for the last two weeks to schedule but then it cost me m More

by Knight1rdk
Recommend Dealer
Yes
Employees Worked With
Tyler
March 13, 2024

Always the best dealer experience I've had, the staff goes above and beyond Thank you More

by BJA72774
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sijade Cromartie
Mar 14, 2024 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, BJA! We're always here to help if anything else comes up!

March 13, 2024

Always busy and chaotic. I find the pricing high, $199 hr. But usually the work is good More

by STRAVIS910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Audi Allentown responded

Hi Stravis, we apologize for your recent experience with us and you found our pricing to be high. We will review your comments with our team to provide a better experience moving forward. If you would like to discuss anything more, please reach out to our team at (888) 709-1467. We appreciate your feedback.

March 13, 2024

Sijade is always courteous and helpful. I love that they always offer to wash my car. And you can never tell that a mechanic was in it. More

by ROBNSUET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Audi Allentown responded

We appreciate you taking the time to write us a review, Robnsuet! Please let us know if we can do anything else to help!

March 12, 2024

The service reps were very friendly and quick to react to any customer who seemed in need of help. More

by SVMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Audi Allentown responded

Thank you for the great review, SVMIKE! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

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