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Audi Allentown - Service Center

Allentown, PA

4.8
1,060 Reviews
Call Service Center (888) 709-1467

1,060 Reviews of Audi Allentown - Service Center

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September 07, 2023

I exclusively do business with Allentown Audi as their service and staff are professional and highly competent. Up to Audi number 5 and counting… More

by German Car Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Audi Allentown responded

German Car Guy, thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

September 07, 2023

Everyone at the dealership is always very friendly and welcoming and willing to help you with whatever your needs are, I've never had a problem with any service that I had done there! More

by LJW50423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, LJW! We're always here to help if anything else comes up!

September 06, 2023

Service was outstanding, vehicle was supposed to be appraised and never was or I was never contacted with the appraisal More

by DANIEL_SIPEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Audi Allentown responded

Thank you for the wonderful review regarding our service department, Daniel! We apologize for not contacting you for your appraisal. If you could please reach out to our team, we would happily get this done for you.

September 05, 2023

A pleasant experience Sales staff most friendly, respectful and explanatory in work done plus all on time. Loaner car appreciated More

by rmlscharf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : D'mitri Rebimbas, Josh Allen
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Sep 06, 2023 -

Audi Allentown responded

Thank you so much for the wonderful review, rmlscharf! Our team really appreciates it! Let us know if we can help with anything else!

September 05, 2023

They very very kind and professional and helped me immediately. I will definitely use them again More

by avc2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
Report | Print
Sep 06, 2023 -

Audi Allentown responded

Thank you so much for the wonderful review, avc! Our team really appreciates it! Let us know if we can help with anything else!

September 03, 2023

The customer Service Rep kept me informed as to what was wrong & how long it would take to fix it. More

by HENRY.CUMMINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Audi Allentown responded

Thank you for the great review, Henry! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

September 03, 2023

Great Dealership. Poor Customer Service upon my recent visit for servicing. Usually quite pleasant but my advisor was un attentive, has poor communication skills & dis More

by David G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Audi Allentown responded

Hi David, thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (888) 709-1467 so we can learn more and work to make this right!

September 03, 2023

Great service. Everything was just as promised and professional and friendly. Additional recommended services were clearly explained. More

by KSANGENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
Report | Print
Sep 06, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

September 03, 2023

Thanks for loaner car and for the car wash that the dealership did on our vehicle.. More

by KOSHKAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly
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Sep 05, 2023 -

Audi Allentown responded

Hi Koshkac. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

September 02, 2023

Fine, overcharged for labor so not happy about that. Before I questioned original cost, it was double what I was quoted More

by Dt83lu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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