Audi Anchorage

Kendall Audi..My TT servicing They are by far the most professional and efficient people I have ever had the pleasure to deal with , it made buying the car all the more sweeter They are by far the most professional and efficient people I have ever had the pleasure to deal with , it made buying the car all the more sweeter And I don't think I could be happier . More

Horrible shady dealer. I had a Audi S4 that I had the timing service done at this dealership. They backed their service for a year. 4 months and 2k mikes later the timing be I had a Audi S4 that I had the timing service done at this dealership. They backed their service for a year. 4 months and 2k mikes later the timing belt slips and ruins the engine. The dealer says that the timing belt did not slip and it would be 24k for a new engine. I then brought my car to a different import specialist shop in town and they confirmed that it was he timing belt that was broke and provided me with pictures. J contacted the dealer then and they refused to take respondibity for their service because the car had been touched by a private party. More

They've changed, for the better After a few years of changes, they've finally got things together. From start to finish, they treat you well and give you constant updates (if you wan After a few years of changes, they've finally got things together. From start to finish, they treat you well and give you constant updates (if you want them). I felt like I was important to them which has not always been the case in the past. Well done! More

Problem Resolved I purchased a pre paid maintenance plan for an Audi A6. I took my car in for service and was told by the service writer that my service plan had expir I purchased a pre paid maintenance plan for an Audi A6. I took my car in for service and was told by the service writer that my service plan had expired. I had two services left. I took my concern to the Service Manager Romel Holmes. He listened to my concern and explained that he would look into the problem and that he would get back with me. Romel called and said that he had spoke with Audi and that the service plan had no expiration date and they would honor the next two services on the plan. Romel listened and resolved the problem. More

This is no longer the Morrison Auto Group it was Purchased by the Kendall Auto Group in 10/2013. I purchased a Audi Vehicle from this dealership, 12/2013. I have also Purchased a wheel/tire set. Purchased by the Kendall Auto Group in 10/2013. I purchased a Audi Vehicle from this dealership, 12/2013. I have also Purchased a wheel/tire set. For a company that TOUTS GREAT CUSTOMER SERVICE, I can tell you first had that their customer service SEVERELY LACKS!!! If you like to spend a lot of money and expect no response to email or phone calls or just basically get lied to over the phone then THIS is the dealership for you. I Purchased my car in 12/2013 and have since had some minor issues, and questions about the car. My initial salesman was Russ and after a few weeks of no return calls or emails I contacted the dealership directly, they in formed me that Russ was no longer there. BONUS #1 salespeople that do not stick around long; get a commission and split! I was then referred to David, hoping things would go better I called and emailed my questions into my new salesperson/customer support person. AGAIN no return phone calls or email for a week. So once again direct call to the dealership and talked to what I have been told was a manager Chuck. he is very friendly on the phone but does not follow up/ through with my concerns. I define BASIC customer service as acknowledging the customers and their concerns. In other words at the very least a call back or recognition that emails and or voice mail messages have been received and the issues are being looked into. Instead Kendall SHOWS "EXCELLENT CUSTOMER SERVICE" by ignoring the bothersome customer, not returning calls or emails, acting aloof to the issues when actual contact is made! My sales from the parts department was a horror story as well! was purchasing a wheel/tire set for my car and had arranged for a friend to come pick them up. I had made my transaction over the phone and left Tony with all my CC info and he also found my info in the computer. However, later that day when my friend came to pick up my tires they gave some line about the credit card machines being down! They would not let them leave with the tires, even though they had all the info and my Credit Card! it was not till my friend was willing to leave a personal check for the price of the tires that they would let them leave! Again, not a picture of great customer service! I am now ACTIVELY steering people away from this dealer! I have sucessfully refered two friends to other dealers both have resulted in sales! I also have a third referal who really wanted an AUDI looking elsewhere. PLEASE heed my warning the price may be right at this dealership, but again their lack of ANY customer service AFTER the sale is what has left a bad taste in my mouth. More

I am a loyal customer of Morrison Auto-Audi Dealer. Infact I have purchased 3 Audis from John Backman in the last 8 years. Now mind you, I am quite the character and like to joke with folks. So each Infact I have purchased 3 Audis from John Backman in the last 8 years. Now mind you, I am quite the character and like to joke with folks. So each time I walked into the Sales area, John knew exactly who was in the bldg. He came walking up with a big grin on his face and said I knew it was you out here having a good time with everyone laughing. I have never felt like I was being preyed upon by a vulcher salesmen like other dealerships. The experience was very friendly and relaxed. The atmosphere was light and positive. Every person I came in contact with at Morrison Auto was obviously a happy employee who enjoys working there. John Backman has sold me 3 cars in the past 8 years, and from the first experience that he and I had, he remembered all of the things that i didn't want in a car, like the color red. He also knew exactly what I did want, and reasoned with me on the second car i bought, 2008 A4. Which was not the car i really wanted, but he recognized my needs and guided me in a logical selection of what would be the most logical for my family use. This really impressed me as he guided me to a car that was very fair on its price and had great options. The current experience was similar, I called John on Thursday 3/21/13, I told him I am coming down tomorrow and you better be ready, So I went down on Friday 3/22/13, I walk in dressed in my worst clothes i could find, a knitted beany, and dark glasses. Sure enough, John spots me right away and says you can't pull that disguise on me, lets go for a ride in the new S5. It was sitting right outside the door running. John and I had a blast that day, it was very enjoyable and the pricing was fair and I ripped out of the lot in a new S5. My overall experience with the guys down at Morrison Auto was very enjoyable, no pressure, no attitude, just a great group of guys who are very aware, observant, and assistive to every customer who comes in. If it was a dealership that doubled as a local Bar, the place would be packed everynight, its very enjoyable to spend time there. More

I had a leaking tire on my Q5 on Saturday at 2:00, on 13 October. It was actually snowing out. Johnson tire did not even think about trying to fit me in with all the tire change over happening. I called October. It was actually snowing out. Johnson tire did not even think about trying to fit me in with all the tire change over happening. I called Morrisons and asked if they could fit me in. I was there within 15 minutes. After waiting only 20 minutes I was suprised when the service desk lady (can't remember her name) handed me the keys to my car and said "all done, have a nice day sir". There was no charge and I only waited 20 minutes where Johnson's tire said MAYBE I could have it back in 4 hours or the next day. Fast and free is very rare these days and I appreciate them getting me and my family back on the road so quick! More