Audi Arlington

The car is lovely, the deal was good, the personnel were knowledgeable, but the whole process took more than FIVE HOURS! Absolutely unacceptable! No updates on what the hang up was, they just walked away f knowledgeable, but the whole process took more than FIVE HOURS! Absolutely unacceptable! No updates on what the hang up was, they just walked away from the desk and left me sitting there. I won’t be recommending this dealership to anyone. More

Mevin was great he was so understanding of my concerns and hardship he did not insist on pressuring me and hardship he did not insist on pressuring me More

Great customer service! Chris Bradford was kind and welcoming. He informed me of the progress of my vehicle. He tried his best to navigate what I believed to be a delayed r Chris Bradford was kind and welcoming. He informed me of the progress of my vehicle. He tried his best to navigate what I believed to be a delayed return following the video walk through. More

Good experience with my 2 year service. Great communication on the status of the work and especially liked the short video from the technician that was texted to me at the end, along with a Great communication on the status of the work and especially liked the short video from the technician that was texted to me at the end, along with a text link to pay which made the pickup process quick and easy. More

Nasir and Cody the mgr were excellent! Price shown on internet was different when we came in to see the car. However your dealership honored the lower price. That’s integrity!! Have told Price shown on internet was different when we came in to see the car. However your dealership honored the lower price. That’s integrity!! Have told our friends about this dealerships honest approach. More

The salesmanship and service advisors are A1 when it comes to keeping my preferred Audi driving experience alive for my family. comes to keeping my preferred Audi driving experience alive for my family. More

Team was excellent in meeting our needs. Special shout out to Esther for exceptional customer service. Special shout out to Esther for exceptional customer service. More

Very great service! Staff was friendly and very accommodating. I was able to change my appointment and get my car serviced, the same day I called. Staff was friendly and very accommodating. I was able to change my appointment and get my car serviced, the same day I called. More

Clean, professional, and thorough. The service agent was very helpful. The car came back washed. The service agent was very helpful. The car came back washed. More

Scheduled my appointment online and when I got to my appointment, I was told that my replacement part needed to be ordered. I asked why didn't someone order the part when I made the appointment and was appointment, I was told that my replacement part needed to be ordered. I asked why didn't someone order the part when I made the appointment and was told I don't know why. This dealership used to be so much better at coordinating the things needed before I arrive. To say that I was disappointed is an understatement. No one thought my time was valuable enough to order the parts or call me ahead of time and tell me that it wasn't available after scheduling an appointment for a campaign recall. Please do better. More