Took my A3 in for a check engine light issue. Person who checked me in did not put in system to have light diagnosed because she "assumed" the soft
Took my A3 in for a check engine light issue. Person who checked me in did not put in system to have light diagnosed because she "assumed" the software updates would fix the issue; however, she sold me on new tires, rotors, brakes, etc, which was fine (I needed them). Picked car up two weeks later thinking engine light was fixed but it was not (I should not have paid until I saw that engine light was fixed) and I was told that the person who checked me in was fired and had not inputted this into the maintenance system so it was never diagnosed by the mechanics. I left car there and three days later was told I needed to pay $195.00 (after already paying $2,850 or so) to diagnose the light; I asked the rep to have the service manager approve a free diagnostic. I should not have had to advocate for this. They diagnosed for free and stated it was an O2 sensor and quoted me $1,400 to fix, which included four hours of labor. THIS IS A 45 MINUTE JOB! I took re-possession of my vehicle, bought the sensor for $150.00 and replaced in 45 minutes. I would HIGHLY recommend NOT taking your vehicle here due to their unprofessional operations and price-gouging. Also, management never contacted me, no one seemed to care and they never offered anything to help me out. To be fair, I requested on two occasions for management to contact me about this but they did not (one time was through their review system E-mail that asked me if I wanted to be contacted based upon my experience). I also sent an E-mail to their "Care Team." No responses received. I have also contacted Audi Corporate USA. I would think that any company would want to talk with me to improve their processes, training, etc. I tried to help them but they ignored me. So, here is a Google review. I am also in the market for a new Audi and will not purchase from them and have told multiple people not to go to the for a new car. I truly hope Audi Arlington reviews this and fixes their processes for their own sake!