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Audi Arlington

2.9

118 Lifetime Reviews

3200 Columbia Pike, Arlington, Virginia 22204
Call (703) 739-7460

Latest Reviews

October 19, 2018

"Price is not competitive and unprofessional staff "

- Idontwritereview

Price is not competitive. Staffs are unprofessional. Once you buy their car, forget about customer service. They never get back to you on any issue - Left voicemail, email, calls and none of them work. They also screwed up my financing - If I didn't check I would've lost money. Make sure you double check your statement. This dealer is unprofessional! you don't want to get this kind of service from luxury car company. Buy BMW or Mercedes if you can. I had so much better experience with them. I don't want to buy audi again because of this dealership's service. You will thank me later

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Employees Worked With

General Manager

October 08, 2018

"Always an expensive disappointment"

- AK

Terrible communication, parts department inadequate (who can't look up an order under my last name?), service department ignorant and not looking out for customers. My latest (in the string of 5 years of frustration and anger with them) was scheduling a recall appointment two weeks ago. I took it upon myself to call to confirm the appointment only to be told they don't have the part. 1) they weren't going to call me to tell me so 2) they don't know when they'll get one in and they won't call me to tell me. So I get the displeasure of calling them myself to be put on hold by the parts department (last time was 28 min of hold across 3 calls) to find out when the part is in. And I have no idea how to guarantee that they'll hold a part for me until the appointment. Incredibly frustrating. Always expensive. I always walk away (or hang up) angry and feel like I'm being taken advantage of. Makes me rethink my love of Audi vehicles.

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Employees Worked With

Service Department (always unnamed) and Freddy in Service

September 03, 2018

"A pleasant process and one amazing vehicle at a good price"

- Sgt. Pepper

I walked into the showroom and looked around at the rather amazing cars a bit before being casually approached by Kuchard (sp?), one of the managers. We talked a bit and he guided me to the A4, which is a perfect car for me. He then introduced me to Shawn who took me out on a test drive. From that point on, I was sold. We talked a bit more and then I left as i never make impulse decisions. There was no pressure from them at all to buy. The next day I came back, drove a couple more models and settled on a beautiful Premium Plus A4 with the tech package. The best part of it all was I felt like I was dealing with more of a friend than a salesman. Instead of trying to upsell me or push a deal, he just listened to what I said I wanted and matched me up with the perfect car at a very good price. Shawn, Kuchard and Mohammad were all great guys who made the whole buying process fun & easy instead of stressful.

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Employees Worked With

Shawn Vahid, Mohammad, Kuchard

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Audi Arlington, Arlington, VA, 22204