Audi Arlington - Service Center

Audi of Arlington’s service department is the absolute worst. We left our 2022 Q5 for a 20000 mile service and state inspection. The service department rarely answers the phones, and when answered promis worst. We left our 2022 Q5 for a 20000 mile service and state inspection. The service department rarely answers the phones, and when answered promises to return calls with status updates are never kept, I was put on hold for 30 minutes on one call. I was finally told late in the afternoon that the technician had left for the day without doing any work on the car. A new technician was assigned. We picked up the car at 8:30 pm. We had to return the car so the car inspection due warning light could be reset. The absolute worst. More

I would take this opportunity to appreciate Audi Arlington for the services rendered. In particular the following individuals for their outstanding performance (Service Dept): Inge, Chris, Cruz, and Arlington for the services rendered. In particular the following individuals for their outstanding performance (Service Dept): Inge, Chris, Cruz, and Angela. Thank you so much! More

this establishment is spacious and clean great customer service .would like this establishment to have more accessibility to loaner cars would be great. service .would like this establishment to have more accessibility to loaner cars would be great. More

This dealership has come a long way since I first used it in 2015. Customer service is still just average when compared to other Audi dealerships I’ve worked with. in 2015. Customer service is still just average when compared to other Audi dealerships I’ve worked with. More

Service advisor was professional and friendly. Sent a video of my inspection. And promptly provided necessary maintenance. Sent a video of my inspection. And promptly provided necessary maintenance. More

Horrible service dept , no consideration for customers , no professionalism, 7 hours for a simple oil change no professionalism, 7 hours for a simple oil change More

Teddy - the service agent is fantastic and very friendly. He also explains what needed to be done. He also explains what needed to be done. More

Efficient and friendly. Delivered on time. Great waiting room. Convenient location. Check of multiple systems very helpful Delivered on time. Great waiting room. Convenient location. Check of multiple systems very helpful More

I have received great service every time I have visited. Chris, provide great customer service. Chris, provide great customer service. More