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Audi Arlington - Service Center

2.4

35 Lifetime Service Reviews

3200 Columbia Pike, Arlington, Virginia 22204

35 Reviews of Audi Arlington - Service Center

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August 11, 2018

"excellent care by David Rockwell!"

- martinroman_10023

I was treated with utmost respect and professionalism by David Rockwell, Assistant Service Manager. Was driving from Florida to New York when my car had a severe coolant leak after unloading it from the autotrain in Lorton,Va.He advised me of the issue after careful consideration and inspection of the issue and made the correct suggestion and repair course. He was responsive and extremely pleasant. Would definitely recommend the service department of this dealership.

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Recommend Dealer
Yes
Employees Worked With
David Rockwell
Aug 13, 2018 -

Audi Arlington responded

Thank you for the kind words and 5-star review! We truly appreciate you taking the time to share your experience with us. Best, Audi Arlington

April 17, 2018

"By far the worst Audi dealer I have been to"

- VAaudi

Customer service doesn't exist at this dealer, wok quality is extremely poor, turnaround time is way too long and overall, I wasted my time and money with unpleasantly bitter taste in my mouth with my experience here. I would definitely take a longer trip for decent dealer service if I need to in future.

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Recommend Dealer
No
Employees Worked With
Steve Miller (Service Manager)
February 19, 2018

"Audi Arlington dishonest "courtesy loaner vehicle" SCHEME "

- OV

I left my car for a quick computer tune-up service, and expected it done during a weekend. Audi (Dealership) kept my vehicle for a week, and then charged me $452 dollars for the excess loaner-vehicle mileage. The delay in vehicle service forced me to drive loaner to work. Dealership failed to alert me of a new mileage restriction in the loaner agreement. At first, I thought that could have been a glitch (I picked the loaner at closing time, and someone forgot to point that out) and Management would understand and correct it. Management neglected my concerns and never corrected their service failure. They never contacted me either. 1. David McNEIL, Service Rep, ignored my numerous attempts at picking up my vehicle. He did not call me, ever. I managed to locate him on Day 6 of the Loaner rental I informed Mr. McNeil that due to the delay, I would have to drive the loaner to work. I knew nothing about the mileage, but was unhappy to continue driving SUV loaner instead of my 2-seater TTS. The Rep could have put a mileage-exception into the loaner agreement. He failed to do that too. At the same time, he could have mentioned the small print (75 daily mileage limit) in the updated loaner agreement. He failed to do that either. 2. Audi Dealership uses small print in the new loaner agreement to charge the credit card and legally protect Dealership at the same time. As an old customer, I signed Dealership loaner agreement a dozen times before. Anyone reads small print? Especially if the same papers have been signed numerous times before? I do not think so! And that's where the scheme shapes up. Dealership’s loaner department could have pointed out to the major change in loaner mileage agreement, at least verbally. Dealership’s “COURTESY VEHICLE” painted in bold letters over the rear window does not suggest payment. 75 mi limit is my one way distance to work. I would never sign off or use the vehicle should I have known of the 75 mi restriction. Very convenient: Audi Dealership does not take chances- customer's signature on a small print protects Dealership in case of a credit card dispute. 3. I spoke in person and over the phone; also, emailed directly, and via LinkedIN to the management: STEVE MILLER, Fixed Operations Director, and then VICTOR BELTRAN, General Manager. Response was promised, none received. They had no intention to investigate the "profiteering" scheme, whether intentional or accidental. This speaks a lot about Audi Arlington Dealership's customer service. While I was waiting for the General Manager Beltran, a gentleman waiting for his car in the reception area told me that Audi Dealership did the same thing to him, and that’s why he was waiting for service instead of driving Audi’s "courtesy vehicle." He was entrapped by the same small print, the lack of clarification about the new mileage policy limitation, and the scheme around it. At that moment I realized what was going on, and that no one would attempt at moderating the issue. I would rate the Dealership negatively due to the lack of respect to an old customer; intentional or unfortunate neglect of an issue; poor customer service - rudeness, lack of response; lack of alert on the insane $1/mile charge... Since there is no "negative" bullet to choose, one star - is the bottom low, and it goes to Audi Arlington. PLEASE BE CAREFUL DOING ANY FINANCIAL TRANSACTIONS with THIS FACILITY - GO SOMEWHERE ELSE. Bold "Audi courtesy vehicle" must go away from the rear windows of their $1/mile loaner vehicles.

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Recommend Dealer
No
Employees Worked With
Mr. McNeil, Mr. Steve Miller, Mr. Beltran
February 17, 2018

"Horrible customer service!"

- Shaiyfitsis

Do not go to this dealership if you are expecting good customer service. This place is a rip off. I think it is a scam. I dropped off my Audi Q7 on Feb 5, 2018 for a low oil pressure problem. My car was driving very smooth before I brought it there for the low oil pressure problem. An Audi advisor told me that they needed to conduct a multi-point car inspection which would cost me $700. After the Audi technician fixed the low oil pressure problem, I came to pick the car up. After driving the car for approximately 20 minutes my car started shaking. The EPC check engine light came on. This issue did not exist before I dropped my car off at Audi Arlington. Otherwise it would have showed up in Audi's vehicle multi-point $700 inspection that was conducted on Feb 11, 2018. This is an issue I know the technician created after he repaired the oil flange relating to the low oil pressure problem. Moreover, the EPC was suppose to be replaced at Audi Arlington, Va about a year ago when they serviced my car. I paid $2500 to get the EPC system replaced. Therefore, Audi should stand by what they already fixed. The EPC check engine light should not be coming up after they just replaced the EPC system. This is shady business! Now I am stuck with a EPC check engine light, car shaking, and the technician put my radio on country music. Before I dropped the car off on Feb 5, 2018, my car was driveable and in decent condition. After the technician performed work relating to the low oil pressure, its not even safe to drive now. They created a hazard and unsafe situation for me. I am now stuck listening to country which I do not like. Due to a MMI problem with the car, I can't change the radio station. Audi technicians should give customers the respect of putting my radio back on the radio station they had it on before the car was dropped off. Now it's stuck and you can't change it at all. I feel ripped off. The car is worst off now than it was prior to bringing it in there. It is parked in my driveway and is not driveable after Audi's technicians worked on it. They created problems with the car that did not exist before I dropped my car off on Feb 5, 2018. They charged me $2700 to fix the low oil pressure problem. The car is still not driveable since they completed this work. They offered to charge me another $1,000 for parts of what they claim is now a crank sensor issue. This never came up in their vehicle inspection. It only came up after their technician worked on the car. I picked my car up and parked in the drive way until I can find a credible car shop to take it to. This cost me money and I still can't drive my car due to whatever the technicians did to it. I remember when I owned a BMW 3 series. I always had great experiences at the dealership. They were always able to fix the issues with my BMW without creating new problems and requesting more and more money. What a scam! For the prices that Audi charges for parts and labor they should actually fix issues without creating new ones and recharging the customers. It's a total rip off. Overall, it had been a bad experience and total failure to resolve it properly. Instead, it's just a way to keep collecting more money from customers. I filed a formal complaint with the Audi corporate office. Hopefully, they will conduct a thorough investigation on the business practices that are taking place at Audi Arlington.

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Recommend Dealer
No
Employees Worked With
David and service manager Steve
January 25, 2017

"Great experience with Amanda Sisk and the entire team!"

- thisistoto

Just had a wonderful experience with Amanda Sisk at the service center. She was always communicative and was easy to get ahold of. Would definitely recommend over Audi of Tysons. Thanks!

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Recommend Dealer
Yes
Employees Worked With
Amanda Sisk
Mar 07, 2017 -

Audi Arlington responded

thisistoto, Thank you for this excellent review about your experience with Amanda! All the best, Audi Arlington

November 13, 2016

"Worst customer service from the service department "

- Gdblade

There is a safety recall I am trying to get done from these unprofessional service agents and I keep calling to schedule an appointment but it looks like is the harest thing they have ever done.Going to call corporate next.please go to another dealership for service but the sales department is the best. I will drive miles to get the best satisfaction.

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Recommend Dealer
No
Employees Worked With
Daniel and the service Manager.
July 26, 2016

"Poor & unprofessional Customer Service"

- Kbooker

I had my car towed to this dealer for repairs, after the diagnostics I get the call explaining whats wrong with my vehicle... so i was told I can come to pick up a loaner car because my repairs will take about week or more to complete. okay that is fine, Now me and my wife arrive to this audi dealer, upon entering the service dept. no one greeted us or offered any help upon entering the service dept. Our service adviser had arranged for us to pick up a loaner car, my wife was sitting waiting on the car to be washed. the service manager here at this dealer has the worst customer service i have every experienced ever. this guy just out right refused us a loaner, and his reason was at first because we dont have $300.000 of insurance on our cars. i questioned that, so he prints out the policy and clearly it shows i have every thing i need as far as insurance. then he goes on to say how are they supposed to protect themselves from people who my steal their loaners cars or dont bring back... im like really, then he goes on to tell us that we need half of the money down for the repairs. this guy just didnt want our business.. i was a customer who was about to spend close to $5000 in their shop. very disrespectful person running the service dept. he should be fired in my opinion..... i wouldnt recommend no one to this place for any reason... they should link up with Audi of Silver Spring to learn how to treat people with respect.

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Recommend Dealer
No
Employees Worked With
None
Jul 26, 2016 -

Audi Arlington responded

Mr. Booker, We do apologize for your frustrations with our Service Department. We kept everything within company policy so we're sorry it wasn't to your standards. We do require a deposit for repairs that exceed $4,000. Apologies we weren't able to make it work but best of luck with your Audi repairs. Best, Audi Arlington

Jul 28, 2016 -

Kbooker responded

My review of this dealer had nothing to do with money. I would have paid the whole bill to have my car repaired if your service folks treated me with respect. But I didn't get any. So I took my business and money someplace else Also making insulting comments and statements towards customers is not in your company policy Your people need training bad

February 19, 2016

"Audi Service"

- D E

Had my Audi in for service on Feb 17, 2016. Chris Bradford was my service adviser. The work as completed on time and was kept informed of the service and completion. Car was in for adjustment to the Adaptive Cruise Control and recall for the passenger seat sensor. All of the work was completed correctly. Thank you to Chris and Steve at Audi Arlington.

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Recommend Dealer
Yes
Employees Worked With
Chris Bradford
Feb 22, 2016 -

Audi Arlington responded

Good morning, Thanks for the review! Glad to hear you had a pleasant experience with Chris and the rest of our team. Continue to enjoy your Audi! Best, Audi Arlington

June 30, 2015

"POOR customer service"

- KENJR216

Called to get my car serviced here seeing how its close to where I live, when I called I spoke to the Service manager by luck. I explain that this is my first service and what I was having a problem with. He asked if I could bring the car in Saturday and I said sure without checking with my wife. After checking with her Saturday wasn't a good day for her, so I called the manager back asking if I could come Friday, I was unable to reach Steve Miller so I left him a voicemail. I never heard back from the guy, Now on Monday I call again and leave another message, still no return call, This is the service manager we are talking about. I call Tuesday which I am transferred to him and I explain my frustration with him not returning any of my calls I get that you may become busy at work, However that doesn't excuse why I couldn't get GOOD CUSTOMER SERVICE !!!! He responded as if I was a bother to him, I asked for the General Managers info and left him a message regarding this issue. Lets see if he calls back, Now I take my car to Audi of Silver Spring when I should be able to go 5 min down the road. Steve Miller needs better customer service training, I wouldn't expect this from a manager of Audi.

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Recommend Dealer
No
Employees Worked With
Steve Miller
Jun 30, 2015 -

Audi Arlington responded

KENJR216- Sorry for the miscommunication on our part. We shouldn't have dropped the ball with calling you back or scheduling your appointment. Could you give us your preferred method on contact (via private Dealer Rater message or email: careteam@audiarlington.com) and we will have the General Manager reach out to you. Thank you, Audi Arlington

December 08, 2014

"Oops, they did it again"

- audifail

After a long saga (over a period of years), the manager failed to put my scheduled repair on the daily schedule. I waited for way too long for someone to help. The service agent did his best to help consider my car wasn't on the schedule, but in the end, failed to call me and tell me that they discovered another minor problem with a taillight, which could have been fixed during the same visit rather than coming in again. Poor attention to detail. You have to really stay on them to get things done. Time to try a new dealership for my service and next purchase.

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Recommend Dealer
No
Employees Worked With
Too many to list
1
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