Audi Arlington - Service Center

Dealership provides worst Audi service we’ve had. We have chosen to purchase a Volvo due to horrific service. I had an 8:00 appointment but our service assistant was no where to be seen. The other We have chosen to purchase a Volvo due to horrific service. I had an 8:00 appointment but our service assistant was no where to be seen. The other service assistants didn’t want to check me in because I was assigned to another, so we stand around and just wait for over 20 minutes. You can’t ever get them to answer a phone. I had to drive all the way there to get this 8:00 appointment, then no one can assist me which makes me wonder what good having an appointment is. I went in for an oil change and while there asked for a bulb to be replaced. They required us to go pre-purchase the $14 bulb in their parts department which required another 25 minutes of waiting, then text me a $4,000. I had to drive to dealership to make appointment and ensure parts were available, drive to dealership to get clarification on why quote was so high, and drive a third time to see if it was complete. Cars are not cleaned, and they refuse to provide any loaners, yet they refuse to answer phones. We are a military family that has lived in many states but this Audi dealership is the worst! My car also had a recall but I wasn’t informed until my second visit and then they claimed they didn’t have enough time to complete it. We’ve purchased 2 Audis due to the exceptional service we received in another state, but now we realize it is time to go with a different carr. More

I have always gone to my Audi dealership. I liked working with Melvin Reyes. He was courteous, diligent and conscientious. I liked working with Melvin Reyes. He was courteous, diligent and conscientious. More

Aaron was professional and courteous. I loved the video walkthrough of the thorough inspection of my car I loved the video walkthrough of the thorough inspection of my car More

Javier was very professional and made my visit extremely easy. He remained in contact with me and exceeded my expectations. easy. He remained in contact with me and exceeded my expectations. More

Charged me $375 for basically just an oil change! ! Labor for the oil change was some $260 !! Will not be going back for my future service needs ! Labor for the oil change was some $260 !! Will not be going back for my future service needs More

Audi Arlington was very professional and efficient with getting my car diagnosed and fixed. I’ll use them again if needed. getting my car diagnosed and fixed. I’ll use them again if needed. More

Easy to make an appointment. Aaron was very helpful this morning with the check in. The service was done on time. Aaron was very helpful this morning with the check in. The service was done on time. More

They were great about keeping me updated about the progress of my car in the shop progress of my car in the shop More

Great experience on the 40K service on my Q5 while working with Erik B @ Audi Arlington. Great communication throughout the service process and also received a bonus video on the inspection from the working with Erik B @ Audi Arlington. Great communication throughout the service process and also received a bonus video on the inspection from the technician. Great work! More

Generally, very responsive and informative about maintinence, friendly service tech and they are open on Sundays. maintinence, friendly service tech and they are open on Sundays. More