Audi Atlanta

We purchased a 2013 A6 in September 2012. During the purchase, the dealership gave us the wrong VIN number to use for registration and insurance. This has lead to two months of hassle in dealing with ou purchase, the dealership gave us the wrong VIN number to use for registration and insurance. This has lead to two months of hassle in dealing with our insurance company, the bank holding the title and our Gwinnett Tag office. Great car, inept dealership. More

We went to give our Audi A4 for service for the first time to the service center in Atalanta. Just before giving the car for service I was enquiring about a scratch that someone left on my car couple wee time to the service center in Atalanta. Just before giving the car for service I was enquiring about a scratch that someone left on my car couple weeks ago and how I could get it fixed. The handling of the service and payment went really smooth(people were nice) till we saw the car washed after service. As soon as I saw the car from a distance, I could see a hole in the front fender on the passenger side just below the headlights. This hole looked like a sharp tool had gone through it. Before we could even call the guy who helped us(Chris Lee) when inspecting the car, he came over and checked on us. We pointed out the prominent hole and he said that it was already there when they took the car, which was very surprising to us. I was not convinced but he then went over and brought the serdvice sheet where he said he circled that area when they took the car for service. We did not say anything and he left us. My husband and I were thinking about how it could have possibly happened and we went and checked the hole. It was so fresh, even the paint had not peeled off and I was absolutely sure it was done during the service. I requested to see the service manager. Ken Stamps comes over and does not enquire anything with the technicians but blindly said it was there before. Not sure how he could assure that when he did not see the car/ talk to the service folks. He spent half hour convincing us and he was too biased and not too nice to us. He was just tolerating us and was not willing to empathise with us. He just said about how he could suggest someone who could get it fixed for us and I was really mad at that. I requested to speak to someone higher to him for which he gave a card of the service director Jerry and said I could speak to him on Monday. I wrote a complaint in the service documents and left very disappointed. My husband started the car to leave and we had an alert saying "faulty light" and we checked on the lights of the car(which was perfectly fine before the service). The one just on the passenger side(above the hole) was not turning on. We were really furious because that made it clearly that something has gone wrong during service and they were trying to hide from us. We give a car for service and spend 2 hours and 235 dollar on a Saturday morning and they dont even check lights? Ken had told us that if this accident had happened in the service station, it would have affected the interior as well and that explained it. We confronted Ken and Chris right away and thats when we got really mad. They immediately got the lights fixed but not willing to accept that the accident happened at the service station. I wanted to call the cops when later Ken spoke to us nicely and told us to come back on Monday. This is when he was enquiring if we could leave the car there to get the fender fixed. We did not want to leave the car then but decided to go back on Monday and talk to his manager. We again wrote another complaint and left the station very very upset. Our overall experience with these guys were horrible. They did not treat our complaint in a way we would expect professionals to handle. The name/reputation "Jim Ellis" carries was definitely not met with the people we handled. I would have appreciated it if the service manager had done an enquiry with his staff instead of just blindly walking over to us and convincing us or if he had called someone from the service staff to talk to us about it. He did not do anything that a manager should have done in a time of issue. They are all nice/friendly when things are going as per plan/books but not in a matter when a customer has a problem. More

So, this is my 3rd Audi since October of 2011 and I wanted to once again give high praises to Erica Dailey, Gunter Reichert and Rob Waggoner for one more exceptional experience! I was in the showroo wanted to once again give high praises to Erica Dailey, Gunter Reichert and Rob Waggoner for one more exceptional experience! I was in the showroom about 2 weeks ago and saw the 2013 S5 Cabriolet in the new Estoril Blue Crystal effect and what an incredible car! I currently owned a 2012 S4 in Ibis White fully loaded- premium plus with every option. I was told through a friend of mine on Saturday that they had a 2013 Estoril Blue S4 with all the same options on the lot. Needless to say, I drove out to "look" at it. I called Erica and asked her how difficult it would be to get out of my lease on my 2012 and trade up. They made me an awesome deal on the 2013 S4 and I drove it home last night. Not only was Erica and Gunter very attentive to every detail of the sale, they spent hours with me while I waited for finance and detail giving me undivided attention to the very end. Rob Waggoner in finance is truly a pleasure to deal with, he is very articulate in his work and made sure that I was happy with every aspect of the lease, and I was. For me to buy 3 brand new Audi's in less than a year is a major feat in itself as I was a die hard BMW guy and owned over 20 of them over the years! I absolutely could not be happier with my new S4, it is a new redesign and great new appointments, love, love the google earth navigation map and Wifi in the car and the new, more agressive looking front end, what a car!!! I highly, highly recommend Jim Ellis Audi on Peachtree Industrial for any Audi purchase or lease. Be sure to ask for Erica or Gunter for your sales person, exceptional experience for the 3rd time in a row! Jim Stabler More

-sales experience packed with hassle; high pressure phone calls; salesman unable to give specifics of different features of two similar cars. -drove 4 hours round trip to see a car i was assured was availa calls; salesman unable to give specifics of different features of two similar cars. -drove 4 hours round trip to see a car i was assured was available only to be told it was sold when i got there. (they had my numbers and could have called me but didn't) -day of sale the car i purchased wasn't clean...trash, pineneedles and debris in the trunk -sales paperwork wasn't ready though we had an appointment. learned later paperwork was incorrected filled out and had to do again. -our car was a certified pre-owned and the "300 point inspection" was laughable. The service warning light came on 24 hours after i picked up the car. Learned from another Audi dealer that in the weeks Jim Ellis had the car, a factory mandated recall service wasn't done nor had the 15k check up it was due. -this is a volume operation. customer service is a very low priority. -we bought a second, this time brand new Q7 which we bought from another Audi dealer. Fabulous experience....and hassle free. Why buy an expensive car from a dealership who clearly doesn't care if you ever come back? More

On 1/3/2012 I took my Audi Q5 to Jim Ellis Collision Center to replace a window pane and set cover because my car was broken into. Since they are the Audi authorized dealer and repair center, I expect t Center to replace a window pane and set cover because my car was broken into. Since they are the Audi authorized dealer and repair center, I expect this would be a quick and simple procedure. However, after 40 days my car is still not ready. Jason, the customer rep keep giving excuse after excuse why the car is not ready and I think all those excuse are nothing but HOT AIR. I would not recommend this center to repair your car because they are not even competent enough to even replacing a window pane and set cover. More

I am a previous die hard BMW driver and was encouraged to visit Jim Ellis Audi through a very good friend of mine when i was looking to make a change. I was referred to Erica Dailey and found her to be very visit Jim Ellis Audi through a very good friend of mine when i was looking to make a change. I was referred to Erica Dailey and found her to be very low key while enthusiastic about the Audi brand, not pushy and overly aggressive like so many sales people. Friendly and very patient. Long story short, I ended up buying a 2012 Q5 2.0 T Premium Plus which I loved! Right after I bought the car, I noticed a very small scratch where the paint has been chipped prior to my delivery. I went in without an appt and spoke to Debbie Graber, the sales and business manager, she looked at the car and agreed to take care of the problem the following week. She referred me to Rick in the service dept. I dropped off my car and got a loaner all within a 15 minute window, this is the faster I have ever been in and out of service. I was so impressed by my service visit and how it was all handled. After my car was repaired, I got a call on my way back to work from Rick wanting to make sure that I was completely satisfied with the repair and he apologized for not seeing me personally! Very impressive!! Back to sales.... I now have owned my Q5 for a little over 3 months and decided I wanted something with a little more pep and more bells and whistles so I went back to Erica Daily a second time and we talked for several days (almost a week actually) before I was made an incredible deal on a 2012 S4 with all the toys that I wanted. Please keep in mind that every time I talk to Erica or see her, she is slammed with about 5 deals going on at one time, I have never seen her not crazy busy! My last visit with her prior to my actual 2nd purchase, she spent about 2 hours going over every possible scenario (exact car, equipment etc), she worked very hard to get me into the vehicle that I wanted and finally I made the decision to move forward. Erica is really a pleasure to deal with and I would highly recommend her to anyone looking for a new Audi, she knows her product line and is extremely patient. On a side line, Rob in finance is great to deal with, very quick, concise and gets you in and out without a lot of wasted time. I am turning into an Audi lover, watch out BMW! More

The short version is that we connected with Nikki online before arriving to ask about a few A6’s that were online. After arriving from Savannah, test-driving 3, we settled on one we wanted to offer on. We n before arriving to ask about a few A6’s that were online. After arriving from Savannah, test-driving 3, we settled on one we wanted to offer on. We negotiated with Nikki (Masud - sales manager) and settled on a price the following morning on the phone. We were on our way and literally pulling into the dealership an hour and a half after accepting and settling on a price only to get a call from Nikki to say – oops, sorry the car sold. We were upset and she was very dismissive about the whole thing – putting the blame on us for not giving a deposit when we were NEVER asked to give one. We left extremely unhappy about not getting the car, upset with her lack of professionalism – and most upset when I find today online and by calling the dealership that the car NEVER sold. I can’t imaging any sort of excuse that could come of this –and I am sure Nikki is not a total reflection of your dealership, but the fact that she seems to speak before actually knowing the details – ie quoting wrong financing, prices, etc she might need a little more training. I would stay away from Nikki and Masud if you go to this dealership! More

We live in Orlando and searched for a new Audi that would meet our needs. After looking around, we picked up the phone and called Jim Ellis Audi in Atlanta. They not only worked with us remotely through th meet our needs. After looking around, we picked up the phone and called Jim Ellis Audi in Atlanta. They not only worked with us remotely through the entire transaction, the entire experience brought my wife and I back to Audi. A few days later we drove up to Atlanta to pick up our new Audi. It's absolutely perfect. We're very pleased with everyone we worked with and unequivocally recommend making the drive. I wish we had purchased our other cars from this dealership. More

Jim Ellis Audi—Unethical Practices I went to Jim Jim Ellis Audi—Unethical Practices I went to Jim Ellis Audi on Peachtree Industrial and instead of getting 4-cylinder, 2.0 Turbo Q5 I got a 0-cyli Jim Ellis Audi—Unethical Practices I went to Jim Ellis Audi on Peachtree Industrial and instead of getting 4-cylinder, 2.0 Turbo Q5 I got a 0-cylinder, 0.0 Turbo Q0. I ordered a custom car for 2012 at a negotiated price, which reflected a manufacturer’s discount and destination fee discount on the buyer’s order. After paying a deposit based on the negotiated buyer’s order and after the car was shipped from Germany, the new car sales manager (Masud Wiggins) and salesperson (Marlene Topping) removed the dealer fee discount (~ $875). This is called Bait and Switch. Their argument was that since they did not sign the document, they were not obligated to honor anything that was negotiated. They did say that they would return our deposit, so, we hope that we will not lose any money in this process. In any case, be careful how you approach this dealer. Their unscrupulous tactics are unethical and for this reason we cannot recommend this dealer or this method of getting a Q5. We learned our lesson and will never do a pre-order, just negotiate and drive the car off the lot because they cannot go back on the price once you take the car. More

Quote for repairs was way off, very expensive for routine maintenance. Oil change was $132 for a Q7 and two wiper blades replaced cost $73. They also quoted a new air conditioner compressor for $2600 and off maintenance. Oil change was $132 for a Q7 and two wiper blades replaced cost $73. They also quoted a new air conditioner compressor for $2600 and offered to charge only half as the car is 6,000 miles out of warranty for a total "half" expense of $1,300. Immediately called Jim Ellis Marietta, service department there quoted $1570 for the ENTIRE job. Do your homework as the Atlanta Service area Jim Ellis will attempt to take every dollar they can. Shared concerns with Jerry the Customer Relations manager who states that "they do pretty good" there and was surprised the air conditioner quote was off. Completely unhelpful, unsympathetic and unresponsive. Do yourself a favor and go somewhere else. More