Audi Beaverton - Service Center

On time service appointments… very professional! Greeted immediately and given name of Audi Service attendant. Very clean environment with outstanding hospitality and service! Greeted immediately and given name of Audi Service attendant. Very clean environment with outstanding hospitality and service! More

Great service, knowledgeable people with perfect attention to detail. I just moved to the area and will make Beaverton Audi my place for service and sales. attention to detail. I just moved to the area and will make Beaverton Audi my place for service and sales. More

I have been going to Audi Beaverton since 2019 and before COVID the service was great. Unfortunately, for the past year service has declined. From service time (minimum two days for oil change) to poor commu COVID the service was great. Unfortunately, for the past year service has declined. From service time (minimum two days for oil change) to poor communication from the service reps. I am now looking to take my Audi to a local repair shop that specializes in Audi. It is a hassle to leave my car for two days at the shop for a simple oil change. Or to call the shop over and over because I have not heard back from the service rep on whether I can pick up my car or not. I must note, when Maritza has been there were the only times communication was fluid but the time for service is still too long. More

Excellent service with every interaction at Audi Beaverton. Direct, courteous service and care, with clear communication and logistical solutions as needed. Beaverton. Direct, courteous service and care, with clear communication and logistical solutions as needed. More

Great individual service. I like that they assign a service representative to your service account. Thorough, timely, and helpful, consistent communication! I like that they assign a service representative to your service account. Thorough, timely, and helpful, consistent communication! More

During this time of service and product delays, we were so pleased to have several major issues resolved in less than 24 hours. As always, prompt and friendly service and I loved how they cleaned the insid so pleased to have several major issues resolved in less than 24 hours. As always, prompt and friendly service and I loved how they cleaned the inside! More

Asmaa was very helpful and professional. She was able to answer all my questions and concerns regarding my car. She was able to answer all my questions and concerns regarding my car. More

Bad experience recently! Sent my 2019 Q5 in for an unusual engine oil usage check along with a recent call back on May 17th. Took it back on May 28th, and the reason for exce Sent my 2019 Q5 in for an unusual engine oil usage check along with a recent call back on May 17th. Took it back on May 28th, and the reason for excessive oil consumption wasn't found(no oil leaking as well). Was told to do an oil consumption test. Start to notice a slight oil leak after home(it was never before), sent the car back in after finishing the consumption test on Jun 13th. It took 25 days this time to replace the head gasket. During these 25 days, an ETA has never been given, and I have to check with the agent on a daily base to follow up on the repair. A message was sent to me on July 7th at 6:20 pm saying my car is ready for pickup. The next day, got my car picked up around 10 am. I thought the story finally had a happy ending, but I was wrong. On my way home, suddenly I received 6 warnings from the car. It was less than 5 miles away from where I picked up the car. Those warnings are related to the turn signal and brake lights, which means all my turn signal and brake lights stop working while I'm still driving! A car almost hit my back while I was making a right turn because the driver didn't see my brake light and right turn signal. Sent messages to Audi Beaverton's agent about the problem in the later afternoon but didn't get anything back, because it is a Friday. Walked in the next day(their service department works on Saturday which is not bad) and talked to a lady about my problem. She told me that there won't be anyone looking at my car today due to short of labor, but she can help me with a loaner and I can leave my car with them. Today got a message from the previous agent saying the brake light and turn signal warnings had nothing to do with the head gasket repair(by the way, the lady I've meet on Saturday said the same thing even without any inspection or check.), it was a TSB issue. I don't know if that means these warnings came out right after the repair is just a coincidence. By now, I've been told the car needs a software update, and it will fix this issue. Waiting continued. More

Shelby Ham went out of her way to ensure my visit was awesome. She has great customer service skills and followed up to ensure everything was good after the service visit. awesome. She has great customer service skills and followed up to ensure everything was good after the service visit. More

Always quick and easy to get an appointment and my car serviced in a timely manner. serviced in a timely manner. More