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1,338 Reviews of Audi Beaverton - Service Center
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November 18, 2018
always superb Corey is always right on top of things, explains what is going on and gives me up-front and honest assessments and advice about my service options. F Corey is always right on top of things, explains what is going on and gives me up-front and honest assessments and advice about my service options. Fully recommend this service shop and Corey in particular More
by Steve G
Employees Worked With
Corey Maslen
November 17, 2018
new key Got my new key done on the second try after the non OEM key failed to work the first time. They kindly did not charge me the second programming charge Got my new key done on the second try after the non OEM key failed to work the first time. They kindly did not charge me the second programming charge ($150) on the key they ordered for me. It's a clean, polite, efficient operation with a nice lounge if you are waiting rather than dropping off. More
by loren d
Employees Worked With
Dustin Close
November 15, 2018
Audi FAIL I have a 2017 TTS that has had problems since I purchased it in late 2016. (door locks froze open numerous times within the first couple months of pu I have a 2017 TTS that has had problems since I purchased it in late 2016. (door locks froze open numerous times within the first couple months of purchase, lumbar support inflates/deflates randomly, tire sensors go off when there’s no issue) Every time I took it in for service, all I heard was that Audi couldn't "replicate the problem" so, in their eyes, there was no problem. It happened so often I got the feeling they thought I was making things up about what the car was/wasn't doing because they couldn't get it to do the same thing. When they would eventually try to remedy the situation, I'd pick up the car only to find another problem. Once I picked up my car and there was a deep scratch all the way up the window tint & a huge scratch on the door of the car. Apparently the Service Advisor, Dustin Close, was told about it but he didn't tell me or have it fixed before I picked it up. In fact, he wasn't even there when I picked it up so another Service Advisor had to deal with having it fixed for me. (which actually took a couple of tries and another couple of trips) I think my time is valuable but Audi certainly doesn’t seem to think so! I have to take time off work every time I go there and lots of times they’ve either NOT fixed the original problem or have created a new one. I work for a large company and every day someone sees me driving ANOTHER loaner car from Audi I tell them what a horrible experience it's been and that I will never own another Audi again. This is my second Audi, and I thought I was upgrading from my last, but it has been nothing but a nightmare. They’re great-looking cars but that’s about it. I’m very disappointed with the Audi brand and with their customer service when there’s an actual problem needing to be resolved. I originally rated this with one star but have changed it to two because of the great customer service I've received from the Service Manager, Sean Loftus. I don't see his name listed here to rate but he would rate 5 stars in my opinion. He's been nothing but understanding and helpful when these problems arose. He has definitely tried to right a wrong! More
by VB
Employees Worked With
Dustin Close
November 13, 2018
Service on my Q5 I had just bought my 2015 Audi Q5 and had an engine light come on. My neighbor goes to you out on Airport Way and told me how much he liked your servi I had just bought my 2015 Audi Q5 and had an engine light come on. My neighbor goes to you out on Airport Way and told me how much he liked your service and your facility. Brittany took care of me and did a great job. She kept me up on what was being done and how much it was costing. The service department found the problem and didn’t stop until it was fixed completely. I appreciate the way Brittany explained everything and I feel very satisfied by the work done. I will come back again and recommend your delearship’s service. More
by Sterling23
Employees Worked With
Brittany Myers
November 11, 2018
Simply Excellent Service Audi Beaverton has been consistently providing a high level of quality of service; they are friendly as a team, they are thorough, they are fast and o Audi Beaverton has been consistently providing a high level of quality of service; they are friendly as a team, they are thorough, they are fast and on time with the work to be done. They make sure all my questions are answered and that i am entirely satisfied with the work done. I definitely recommend this dealership. More
by 223Hakan2347880
Employees Worked With
Joe Selander
November 11, 2018
Double Billed (Edit - issue addressed) I was double billed for tires I purchased. I called once charging left pending on my credit card account and was assured that some one would promptly I was double billed for tires I purchased. I called once charging left pending on my credit card account and was assured that some one would promptly call me back. I called early in the morning and by late afternoon no one had called me back. I had to call repeatedly in order to talk with someone as I was constantly being sent to voice mail. I finally spoke with someone who stated they would look into in next business week. Edit - I was contacted by a representative from Audi Beaverton regarding double billing. She promised to straighten out double billing. More
by Customer
Employees Worked With
Unknown operators on phone, Aimee Konkolewski
November 09, 2018
Great service and communication I'm always greeted warmly at Beaverton Audi as soon as I arrive. My service rep is ready and gets me in and out quickly. All my questions were answer I'm always greeted warmly at Beaverton Audi as soon as I arrive. My service rep is ready and gets me in and out quickly. All my questions were answered and my car was even washed and vacuumed when I picked it up. The no charge loaner was a brand new Audi Q7 which was great. Brian always communicates well and keeps me updated on the status of my vehicle. I would recommend Beaverton Audi to anyone who appreciates being taken care of. More
by Swede09
Employees Worked With
Fred Bowman, Brian Bement
November 08, 2018
Extended Wait Times even with Appointment I have used Audi of Beaverton’s Portland location to service my car each time I have needed work done and each time I have made an appointment. Each t I have used Audi of Beaverton’s Portland location to service my car each time I have needed work done and each time I have made an appointment. Each time I have had extremely long wait times, including having to take my car in the following day because “no one was able to get to it” and up to an 8 hour wait to have a new battery installed on a second visit. The staff are friendly enough but I have never had any other dealership take as long as Audi does or inconvenience me in similar ways. I was very astonished by the length of time my service took and even had to follow up 6 hours after dropping my car off to ensure my battery would be changed. More
by Courtney23
Employees Worked With
Brittany Myers
November 08, 2018
Sunset Audi has redefined my relationship with dealerships Over the years Sunset Audi (both locations) has shown such an interest in me and the neds of my automobile that they have redefined the way that I thi Over the years Sunset Audi (both locations) has shown such an interest in me and the neds of my automobile that they have redefined the way that I think a dealership/service center should treat their customers. they have a set a very high bar that makes it entirely unlikely that I will switch brands. Amy, in particular, is a shining gem in the world of customer service. More
by kwasmuth
Employees Worked With
Amy Stoica
November 06, 2018
Ten thousand mile service. Professional and attentive service. Promptly done. Too much is dependent on these ratings. For maximum benefit customers at all dealerships, fo Professional and attentive service. Promptly done. Too much is dependent on these ratings. For maximum benefit customers at all dealerships, for all functions, are strongly “encouraged” to give the highest ratings. Consequently the ratings are inflated, there is no room for constructive criticism and the whole purpose is defeated. More
by John356
Employees Worked With
Corey Maslen
