Audi Beaverton - Service Center

Took my Audi q7 in for 20,000 mile service Tires were in need of replacement and wait would be longer then planned, Niki provided a loaner car and went above and beyond to minimize our inconven Tires were in need of replacement and wait would be longer then planned, Niki provided a loaner car and went above and beyond to minimize our inconvenience and wait time. Thank you Niki for all your help. More

Great customer service! Friendly, professional and on time. Didn't try to sell me something nor did Brittany come at me with 10 things that needed to be done to my car in ad Friendly, professional and on time. Didn't try to sell me something nor did Brittany come at me with 10 things that needed to be done to my car in addition to my 1st (free) yearly service. I also got a loaner car, no charge which was cool. But, I did have to pay $9 for gas for the loaner car which I don't think I should have been charged. I only drove it to work and then back to the service center one I got off work. More

routine maintenance He was very responsive! He communicated very well...he used technology and texting to keep in touch with me which was awesome. Thanks again Brian. He was very responsive! He communicated very well...he used technology and texting to keep in touch with me which was awesome. Thanks again Brian. More

Great Service I had a timing belt issue that turned out to be covered by an extended warranty. Corry was great. He made the whole process convenient and seamless. I had a timing belt issue that turned out to be covered by an extended warranty. Corry was great. He made the whole process convenient and seamless. More

75,000 mile service These guys are wonderful. They have amazing customer service and I get to drive the latest and greatest from Audi while my car is getting a little TL These guys are wonderful. They have amazing customer service and I get to drive the latest and greatest from Audi while my car is getting a little TLC. I wouldn't take my car anywhere else. More

Quick, personalized service I took my car to the Portland service center for the first time recently. Dustin got me set up and Casey was my tech. Both provided friendly, quick, I took my car to the Portland service center for the first time recently. Dustin got me set up and Casey was my tech. Both provided friendly, quick, and personalized service. I will definitely be going back! I highly recommend. More

First Service Visit The reason for the visit was for two purposes. They needed to have the vehicle for one plus days, so we were given a loaner vehicle. The service was The reason for the visit was for two purposes. They needed to have the vehicle for one plus days, so we were given a loaner vehicle. The service was great, and the service representative took extra time with us to explain some of the features of our new vehicle. More

Poor Service After being an Audi customer/driver for more than 4 years, I have experienced a level of deceit and greed that is unparalleled at the Portland Audi Se After being an Audi customer/driver for more than 4 years, I have experienced a level of deceit and greed that is unparalleled at the Portland Audi Service Center which has put my brand loyalty into question. After noticing an issue with my 2011 A4 and seeing two indicator lights, I called the Portland Service Center. I was instructed to have my car towed to their location to receive a diagnostic test. I complied with that suggestion and had my car towed and had a diagnostic test completed, which I received the results of the next day. (Dropped off at 6pm Thursday, Received Quote at 1:35pm Friday after a call with the service rep). The quote indicated my 2011 A4 which had 76k miles now needed $12,615 in repairs, which would more or less total the car. One specific item would require the pistons to be taken apart and rebuilt. After reading the quote, I realized a discrepancy indicating I needed 4 new tires when I had replaced one tire only two weeks prior. This initiated my concern for the legitimacy of the quote and pricing. However, the service rep explained I could call the sales center for trade in options. I then spoke with a sales rep who indicated the trade in value would be $500 for my 2011 A4. This continued to raise my level of concern. I then called a trusted mechanic in CA and provided him all of the quote information. He too was appalled with the price and the extensiveness of work that needed to be done. He mentioned that the level of specificity in the quote would have require the entire engine be taken apart and didn’t believe that could have adequately done and rebuilt in the time of drop off to receiving the quote. He recommended that I take my car to another mechanic, which I promptly did. I had my car towed to another mechanic who completed a full diagnostic test and evaluated the car in depth. He provided a fix that cost $112. The car is now running well. This complete disregard customer service and honesty while prioritizing simply making a profit is absolutely astounding. Without doing my due diligence in multiple ways, I would have either had to find a way to pay $12k+, or trade in my car for a value that is plainly disrespectful while paying off my loan out of pocket. Finally, throughout this process of having to have my car towed twice due to this recommendation and outrageous quote, I spent various hours aware from work handling this. This again reiterates how this process was incredibly inconvenient and supports the complete disregard for your customers. I fully intend to express my distaste with the experience in various ways, one of which is to report Sunset Audi to the Better Business Bureau. I sincerely hope you can rectify this approach to your customer service in order to properly run your business. More

Very Satisfied Just bought my used Audi and this was my first experience working with Sunset Audi. unfortunately I was rear-ended and called on Sunset for body shop Just bought my used Audi and this was my first experience working with Sunset Audi. unfortunately I was rear-ended and called on Sunset for body shop recommendations. Their recommendation was great. Weeks later I had a plugged diesel particulate thingamajig. Dustin and his team were friendly, knowledgeable, and the service was exceptional. It’s hard to find good service these days. And I LOVE that they have a convenient location in Northeast Portland as I live in Vancouver. More

Prompt Service, Quick turnaround, Convenient Loaners The Eastside location has been very convenient for me to get my Q7 serviced this past year. I have been able to drop my car off at 7am, get a loaner, The Eastside location has been very convenient for me to get my Q7 serviced this past year. I have been able to drop my car off at 7am, get a loaner, and return the same day with my car done. No worries about having to get a car for the day. Really impressed with the precision, care, and ease of communication throughout. Can't say enough for my first Audi purchase. I would highly recommend! More