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16 Reviews of Audi Bethesda - Service Center
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February 17, 2024
The service is professional and very fast and responds absolutely to the customer's needs efficiently. absolutely to the customer's needs efficiently. More
by christ2olive
Helpful May 10, 2022
They completed some work in tandem with a local body shop as part of an insurance claim and I was very disappointed in the customer service here. Every time I spoke with Tony he gave me the impression I was as part of an insurance claim and I was very disappointed in the customer service here. Every time I spoke with Tony he gave me the impression I was interrupting him. I asked them to look at a brake issue and let me know what they thought and he said they would call me without taking my number. Called back the next day to follow up, same impression from Tony, this time I made a point to give him my cell number and he assured me they would call. Waited a couple of days, hadn’t heard so I followed up again, they had looked at the brakes but they sent it back to the body shop without calling me. When I asked he made it sound like they expected the body shop to fix the brakes, which they don’t do. Certainly possible there wasn’t time to fix whatever the issue was without holding up the body shop, but due to lack of communication I’ll never know and now have to set another appointment to get the same thing looked at and hopefully fixed this time. Just overall disappointing experience. More
by irexican16
Employees Worked With
Tonny Wambugu
February 24, 2021
Saad is very attentive to my needs. He follows up in a timely matter and clearly explains the notes from the service tech. I rather schedule any appointments directly with Saad! timely matter and clearly explains the notes from the service tech. I rather schedule any appointments directly with Saad! More
by Ri
Employees Worked With
Saad Ahmed
July 02, 2020
Setting uo new vehicle Tony was efficient, knowledgeable and extremely helpful in resolving a setup question on my new Q5e. He was able to correct a problem that was inputt Tony was efficient, knowledgeable and extremely helpful in resolving a setup question on my new Q5e. He was able to correct a problem that was inputted incorrectly at the time of initial delivery of the car. Thanks Tony!!!! More
by charlesboth
Employees Worked With
Tonny Wambugu
November 03, 2019
A Perfect Buying Experience! Lindsay Martin, Jacob Jay, David Engel and the entire Audi Bethesda team delivered a great car buying experience from placing a special order through Lindsay Martin, Jacob Jay, David Engel and the entire Audi Bethesda team delivered a great car buying experience from placing a special order through financing and delivery! More
by TB
August 05, 2019
Discourteous, Unprofessional We understand that this can be an inexact science, but we've had dozens of data points with others in this precise space, to compare and contrast the We understand that this can be an inexact science, but we've had dozens of data points with others in this precise space, to compare and contrast the level of professionalism. Leaving aside the issues with the car entirely (a separate matter), Barbara Portalea ranks among the least professional individuals my wife and I have encountered. The thing that has stuck with us is the extent to which she made us feel like she had no genuine desire to help us, and she approached each interaction with an indifference and coldness that was troubling. We have a high tolerance for businesses that aren't able to be perfect 100% of the time, but we have less tolerance for when others have such little regard for basic decency. We could not recommend Barbara Potalea less. Save yourself the heartache and please look elsewhere for professionals with a more consistent customer service track record. More
by bobbywun
Employees Worked With
Barbara Portalea
July 02, 2019
Don’t ask for service outside of Bethesda They were terrible. Felt like I was trying to deal with cable service instead of a luxury car. In Delaware on vacation and the new car wouldn’t start They were terrible. Felt like I was trying to deal with cable service instead of a luxury car. In Delaware on vacation and the new car wouldn’t start. They basically told me to ride 2 )hours with the tow truck or rent a car which I pay for and they would reimburse me. Simone, the sales manager said “I am sorry, it sucks” worst customer service ever. Don’t buy from Audi Bethesda the worst. Never agains. They say anything to get you to buy a car. More
by Kimallman45
Employees Worked With
Barbara Portalea, Dennis Duffy, Simone Durbin, Tonny Wambugu, Tei Gerena, Saad Ahmed
February 23, 2019
Patient and pleasant I went in to lease a car and worked with Jacob and Simone two great human beings. There both are so patient and helpful and made the whold thing pleas I went in to lease a car and worked with Jacob and Simone two great human beings. There both are so patient and helpful and made the whold thing pleasant for me. Cannot find better words to say, just thank you for your helpful and made the process went smoothly. I am not sure is appropriate to say, look them up if you need help at this Audi at Bethesda. Thank you again lady and gentleman. Prawet J or Uncle--LOL More
by PJdc
