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Audi Bethesda
Bethesda, MD
465 Reviews
When you choose to visit our brand-new Audi dealership in Bethesda, you're getting a world-class dealership experience, right in your own neighborhood. As the newest member of the prestigious Euro Motorcars Company, which has been a leader in the mid-Atlantic luxury market for more than 40 years, we can draw on plenty of experience providing our valued guests with the type of quality customer service they deserve. While you're benefitting from our years of industry knowledge, you're doing so in a state-of-the-art facility that's equipped with everything necessary for a flawless car-buying or -servicing experience.
Located in the heart of downtown Bethesda, we're only moments away from the popular Bethesda Row. It's easy to visit our Audi dealership from nearby Silver Spring, Hyattsville, Northwest D.C. and the rest of the Greater Washington, D.C. area, and we hope you choose to do so! We proudly maintain vast selections of new and pre-owned Audi cars and SUVs for your shopping convenience, and they're all stored undercover, free from the elements. So whether you're looking for a sophisticated new Audi A3 to complement your fast lifestyle or you need a premium pre-owned SUV like the Audi Q5, our team is happy to work with you and tailor the car-buying experience to your individual needs. And before you drive your dream car off our lot, the fantastic Audi financing team at our dealership will ensure you get the appropriate lease or loan for your lifestyle.
From that first drive home from our Chevy Chase Audi dealership, we know you'll enjoy the thrill of driving an Audi for every ride thereafter. We want to see you love your car or SUV for many miles, and we'll continue to take care of it years down the road. Our Audi-certified service team has the expertise to ensure your Audi is consistently performing at its absolute best.
Whether you're in need of a new Audi or seeking service for your current model, the team at Audi Bethesda is eagerly awaiting your
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 16 service reviews
February 17, 2024
The service is professional and very fast and responds absolutely to the customer's needs efficiently. absolutely to the customer's needs efficiently. More
by christ2olive
May 10, 2022
They completed some work in tandem with a local body shop as part of an insurance claim and I was very disappointed in the customer service here. Every time I spoke with Tony he gave me the impression I was as part of an insurance claim and I was very disappointed in the customer service here. Every time I spoke with Tony he gave me the impression I was interrupting him. I asked them to look at a brake issue and let me know what they thought and he said they would call me without taking my number. Called back the next day to follow up, same impression from Tony, this time I made a point to give him my cell number and he assured me they would call. Waited a couple of days, hadn’t heard so I followed up again, they had looked at the brakes but they sent it back to the body shop without calling me. When I asked he made it sound like they expected the body shop to fix the brakes, which they don’t do. Certainly possible there wasn’t time to fix whatever the issue was without holding up the body shop, but due to lack of communication I’ll never know and now have to set another appointment to get the same thing looked at and hopefully fixed this time. Just overall disappointing experience. More
by irexican16
Employees Worked With
Tonny Wambugu
October 01, 2021
I took the car for tire rotation. They charged for it but they did not rotate the tires. Avoid. they did not rotate the tires. Avoid. More
by MG
Employees Worked With
September 29, 2021
Overpriced service. They charged me $2700 for replacing brakes that cost about $500. And the annual service is also overpriced. brakes that cost about $500. And the annual service is also overpriced. More
by Juan
Employees Worked With
February 24, 2021
Saad is very attentive to my needs. He follows up in a timely matter and clearly explains the notes from the service tech. I rather schedule any appointments directly with Saad! timely matter and clearly explains the notes from the service tech. I rather schedule any appointments directly with Saad! More
by Ri
Employees Worked With
July 02, 2020
Setting uo new vehicle Tony was efficient, knowledgeable and extremely helpful in resolving a setup question on my new Q5e. He was able to correct a problem that was inputt Tony was efficient, knowledgeable and extremely helpful in resolving a setup question on my new Q5e. He was able to correct a problem that was inputted incorrectly at the time of initial delivery of the car. Thanks Tony!!!! More
by charlesboth
Employees Worked With
Tonny Wambugu
November 04, 2019
A Perfect Buying Experience! Lindsay Martin, Jacob Jay, David Engel and the entire Audi Bethesda team delivered a great car buying experience from placing a special order through Lindsay Martin, Jacob Jay, David Engel and the entire Audi Bethesda team delivered a great car buying experience from placing a special order through financing and delivery! More
by TB
Employees Worked With
Jacob Jay, David Engel, Lindsay Martin
August 05, 2019
Discourteous, Unprofessional We understand that this can be an inexact science, but we've had dozens of data points with others in this precise space, to compare and contrast the We understand that this can be an inexact science, but we've had dozens of data points with others in this precise space, to compare and contrast the level of professionalism. Leaving aside the issues with the car entirely (a separate matter), Barbara Portalea ranks among the least professional individuals my wife and I have encountered. The thing that has stuck with us is the extent to which she made us feel like she had no genuine desire to help us, and she approached each interaction with an indifference and coldness that was troubling. We have a high tolerance for businesses that aren't able to be perfect 100% of the time, but we have less tolerance for when others have such little regard for basic decency. We could not recommend Barbara Potalea less. Save yourself the heartache and please look elsewhere for professionals with a more consistent customer service track record. More
by bobbywun
Employees Worked With
Barbara Portalea
July 02, 2019
Don’t ask for service outside of Bethesda They were terrible. Felt like I was trying to deal with cable service instead of a luxury car. In Delaware on vacation and the new car wouldn’t start They were terrible. Felt like I was trying to deal with cable service instead of a luxury car. In Delaware on vacation and the new car wouldn’t start. They basically told me to ride 2 )hours with the tow truck or rent a car which I pay for and they would reimburse me. Simone, the sales manager said “I am sorry, it sucks” worst customer service ever. Don’t buy from Audi Bethesda the worst. Never agains. They say anything to get you to buy a car. More
by Kimallman45
Employees Worked With
Other Employees :
Barbara Portalea, Dennis Duffy, Simone Durbin, Tonny Wambugu, Tei Gerena
February 23, 2019
Patient and pleasant I went in to lease a car and worked with Jacob and Simone two great human beings. There both are so patient and helpful and made the whold thing pleas I went in to lease a car and worked with Jacob and Simone two great human beings. There both are so patient and helpful and made the whold thing pleasant for me. Cannot find better words to say, just thank you for your helpful and made the process went smoothly. I am not sure is appropriate to say, look them up if you need help at this Audi at Bethesda. Thank you again lady and gentleman. Prawet J or Uncle--LOL More
by PJdc
Employees Worked With
Jacob Jay, Simone Durbin
