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Audi Bethesda - Service Center

4.9

6 Lifetime Service Reviews

5206 River Rd, Bethesda, Maryland 20816

6 Reviews of Audi Bethesda - Service Center

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August 24, 2018

"Great service center"

- Mholmes330

Stopped in one day to buy touch up paint for my s4. Was greeted by Laura who was very nice and very professional. She went above and beyond to help me, she even did a great job applying the touch up paint for me

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Recommend Dealer
Yes
Employees Worked With
Laura Gaona
Aug 25, 2018 -

Audi Bethesda responded

Thank you for letting us know how well Laura took care of you in our service department. Our service team has 1 goal, and that is to deliver the most efficient and customer service centric experience possible, and it is great to hear from you to that end. Many Thanks!

August 15, 2018

"Efficient"

- Emilli0n

This center has better availability than other area Audi services. Positives: online reservation, found paperwork ready and loaner car at no extra cost. Plus Tony's friendliness.

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Recommend Dealer
Yes
Employees Worked With
Tonny Wambugu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 15, 2018 -

Audi Bethesda responded

We thank you for your stellar review of Tony, and the service departments efficiency at Audi Bethesda. Nothing is more valuable and inspiring than a clients view point- it tells us that our training and culture is on the right track!

December 12, 2017

"Best service ever"

- Dereck

For anyone needing there Audi serviced, I would strongly recommend Audi of Bethesda, they are highly knowledgeable, courteous and efficient. From the service team to management. I have been to other Audi service centers for service and I still had issues with my vehicle, wasn’t happy at all. From here on I will be taking. My car to the Bethesda Audi regardless of what I need done. I have confidence in the team at Bethesda, that they will be able to find and or fix whatever comes up. Trust me you won’t be sorry, give them a try And tell them dereck and Jackie recommended them to you..

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Recommend Dealer
Yes
Employees Worked With
Tei Gerena
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Service mgr Barbara
Feb 23, 2018 -

Audi Bethesda responded

Dereck, Thank you for taking the time to mention our service director and service team. Our goal is always to deliver the best possible customer service, and make clients for life based on trust. Your review is much appreciated!

November 16, 2017

"Customer Service Excellence"

- AudiDoc8410

Randy Green was extremely helpful and polite. He displayed impeccable customer service and I will continue to do business with Audi Bethesda in the future.

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Recommend Dealer
Yes
Employees Worked With
Randy Green
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 23, 2018 -

Audi Bethesda responded

We couldn't be happier to give Randy Green in our parts department such a spirited review. He is an important member of our team, and exemplifies the impression a parts department should make, Thank you for your kind words.

June 11, 2017

"GREAT SERVICE"

- Sport123

I have had my S4 serviced at this dealership since it opened. I bought the S4 from another local Audi dealership as Audi Bethesda did not yet exist when I bought it. I needed to get the car in quickly for service. Despite having bought the car from another dealership, the service advisor at that time asked "can you get here before we close today?" Sure I could and I have enjoyed GREAT service from them since. They always got my car an appointment in a timely manner. A loaner car is provided when appropriate. The car is fixed right the first time. The service department has always treated me fantastically. I recently traded the S4 in on a S5 sportback (the new car purchase experience was equally fantastic). I recently brought it back to have the protection applied. I told them I only had minutes to get to the metro so I could make a family event. I was out of there in about 2 minutes and the shuttle was waiting for me. I could not say enough great things about the service department at Audi Bethesda.

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Recommend Dealer
Yes
Employees Worked With
Barbara Portalea
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tonny Wambugu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Aaron Driver
February 19, 2016

"Best in your rearview mirror."

- atboyce

I chose this new service center for convenience but was extremely disappointed in my experiences. . I have had 3 separate appointments with Audi Bethesda-two scheduled mileage maintenance services for both of our Audis and one emergency for a catastrophic engine failure. With each visit the service center seemed far more focused on their benefit than my repair or customer experience. Starting with a diagnostic fee policy to recommendations for expensive brake part replacements (that on further exam other Audi professionals denied to be warranted) to a catastrophic engine issue where the handling from start to finish was totally unaware and insensitive to the customer impact . Audi Bethesda's profitability is the lasting impression- matched equally by inexperienced and ineffective service representatives. Though a last minute marketing effort by service manager Barbara Portalea was polite, the lack of oversight was the greater impressiion. I left untrusting and hugely disappointed. I am sure in time experience will bring this center to meet the standad that is reflective of the Audi brand integrity.

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Recommend Dealer
No
Employees Worked With
Barbara Portalea
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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