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Audi Beverly Hills - A Fletcher Jones Company
Beverly Hills, CA
1,532 Reviews
Welcome to Audi Beverly Hills, the #1 Audi Dealership in the Nation for 7 consecutive years.!*
Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Beverly Hills, California! Come experience “The Fletcher Jones Difference” today!
*Number One Claim based on Audi USA New Sales Results 12/31/21.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,532 reviews
May 17, 2016
great! It was a great experience all around. Fast and efficient service and I got everything I asked for quickly. I would definitely recommend this dealershi It was a great experience all around. Fast and efficient service and I got everything I asked for quickly. I would definitely recommend this dealership to friends. More
by Parker Davis
Employees Worked With
Bob Hess
May 17, 2016
Great service with a smile Very friendly, knowledgeable, reasonably priced. 3 or 4 people stayed late (until 10pm) just to make sure that everything went through OK on our sale Very friendly, knowledgeable, reasonably priced. 3 or 4 people stayed late (until 10pm) just to make sure that everything went through OK on our sale with no moaning or attitude. The opposite experience that we had in Santa Monica where the finance guy was surly and rude even in the middle of the day. More
by BG
Employees Worked With
Ranhee Chang, Juan Maldonado
May 16, 2016
needed my car to be serviced and was done promptly My experience at Audi for servicing my car was an exceptional one. Ken, promptly handled my car returning it in great shape. I have always been treate My experience at Audi for servicing my car was an exceptional one. Ken, promptly handled my car returning it in great shape. I have always been treated with great care . I value and appreciate my relationship with Audi Beverly Hills. More
by nicoletimonier63
Employees Worked With
Ken Kritzer
May 15, 2016
May '16 service Staff were all great in taking care of the car and my needs. Jason was very attentive and kept in regular contact with me during the repairs. Staff were all great in taking care of the car and my needs. Jason was very attentive and kept in regular contact with me during the repairs. More
by Evanf
Employees Worked With
Jason Brown
May 13, 2016
Excellent The staff was friendly, and showed open to answer any concern that I had, I found convenience the loaner car, and the service was provided on time. The staff was friendly, and showed open to answer any concern that I had, I found convenience the loaner car, and the service was provided on time. More
by Karen Tolosa
Employees Worked With
Andrew Neal
May 13, 2016
False and misleading deal - beware. Having leased 2 prior behicles at this dealership , I expected a seamless experience. I leased a new vehicle 3 days ago, and after closing the deal,, Having leased 2 prior behicles at this dealership , I expected a seamless experience. I leased a new vehicle 3 days ago, and after closing the deal,, dealership cashing my check, taking title to my trade and signing my lease agreement , I received an email and call today stating deal was not yet finalized and they had " rolled " a car out to me. Requested additional credit info - and I was advised that the entire process I went through was a sham. I'm waiting now for resolution. What total in professionalism. Extremely dissapointed. More
by Andreab
Employees Worked With
Nympha Marcos, Jae Choi, Sean Miller
May 13, 2016
Chris Woodson is the best service advisor i have ever had. Best service A++++ The service at Audi beverly Hills became so much better once I started to work with Chris Woodson. He makes it much easier and pai Best service A++++ The service at Audi beverly Hills became so much better once I started to work with Chris Woodson. He makes it much easier and painless to bring in your car. Thank you Chris! More
by s87koh
Employees Worked With
Chris Woodson
May 11, 2016
Worst Service I would give negatives if I could. Sales - AMAZING. Service - by far the WORST SERVICE EVER. Not once, not twice, not three, but plenty. Every single I would give negatives if I could. Sales - AMAZING. Service - by far the WORST SERVICE EVER. Not once, not twice, not three, but plenty. Every single time I take my car in for a "free car wash" it is an ordeal. I've taken my car for a wash at the dealership no more than five times in almost a year and ALL five times I've had an issue with getting my car back (despite the fact that I call 40 min before to let them know I am coming in). I've waited at the dealer for an hour (plus the 40 from when I called it in)! I do not think this is normal to have my car take up to an hour and and 40 to get transported back to the dealer from La Cienega. One time, I even had to pay a cancellation fee for an appointment I had at 6:30PM, because I was at that time, I was STILL waiting for my car at the dealer. It is completely absurd. The last of it was yesterday, I called their service department and made an appointment. Girl offers me a 1PM opening. I take my car in today, at 1PM and they tell me their car wash closes at 12:40. They really don't even want to take me in at this point. They take me in, but offer me a three hour wait. It is SUCH an inconvenience. He said it could take hours, not sure how many, at the very least an hour and a half. I went at 1PM purposely during my hour lunch and was planning on waiting there for my car. Now, I have to uber back to work (miles away) only to have to go pick it up again (another uber). Where is the "free car wash" then? I would much rather pay $50 to $100 dlls to get my car washed somewhere else. I figured it's the dealer and they will have better service or will take care of it a bit better (given that it's a lease - at the end of the day, they will keep that car, not me) but it turns out, it's WORSE. I refuse to EVER take my car in to that dealership unless I absolutely HAVE to. I have tried to work with them on previous occasions. I've even thought it might be my fault for taking it during rush hour, or maybe I am not calling it in with with enough time in advance, but no, it's not me. I've tried taking it and waiting there so I don't end up waiting for my car for up to an hour and STILL have an issue with getting my car washed. This is by FAR the worst service I have EVER experienced with a dealer. I'm sure it is not just their personnel, it is the lack of communication within the whole service department. And I say service, because when I got that car, the customer service at the sales department was superb! I was so excited, but all that has now faded. Unacceptable for Audi of Beverly Hills. More
by pcamacho
Employees Worked With
F
May 11, 2016
Service appointment Great customer service from Jason Brown! I went in for service and he handled everything perfectly. He gave me an accurate estimate for how long the a Great customer service from Jason Brown! I went in for service and he handled everything perfectly. He gave me an accurate estimate for how long the appointment would take. I would highly recommend Jason! More
by Audidriver
Employees Worked With
Jason Brown
May 10, 2016
Light replaced in my car Brilliant and professional. It feels like family and I trust my service. The attention to detail and their concern for my time is greatly appreciated Brilliant and professional. It feels like family and I trust my service. The attention to detail and their concern for my time is greatly appreciated. More
by tscullyjr
Employees Worked With
Ken Kritzer
