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Audi Beverly Hills - A Fletcher Jones Company
Beverly Hills, CA
1,532 Reviews
Welcome to Audi Beverly Hills, the #1 Audi Dealership in the Nation for 7 consecutive years.!*
Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Beverly Hills, California! Come experience “The Fletcher Jones Difference” today!
*Number One Claim based on Audi USA New Sales Results 12/31/21.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,532 reviews
January 24, 2016
Great Service Department, Poor Sales Department I've been with Audi for 7 plus year now. I've always leased my cars from Rusnak and serviced them at BH Audi, as it is closer to home. Based on my ser I've been with Audi for 7 plus year now. I've always leased my cars from Rusnak and serviced them at BH Audi, as it is closer to home. Based on my service experience, I told myself I'd ensure my next lease was done through BH Audi, due to the great experience provided by the Service Department. I worked with Sohail, and he was great. He helped me decide my next lease would be on a Q5 not the Q3 I had envisioned. When it came to discuss numbers, I worked with Juan. He was rude and unprofessional. I interacted with him when I first arrived and mentioned I received an automatic email from him about my car being in service and up for renewal soon and that he'd like to talk to me about my options. He seemed unamused, agreed it was automated - but almost as if he wanted me to know I wasn't special and it was Audi's "cute" touch, not his. Then after a test drive with Sohail, it was time to work with Juan again, and like the rest of the sales team is he rude, unprofessional and smug. Beyond Sohail, the rest of the sales team were standing around with their hands in their pockets, looking annoyed and without a smile on their face. They seemed either bored or unhappy. Juan was no different, he took no interest in upholding BH Audi's reputation as the #1 dealership. He was blunt, matter of fact and short. He seemed upset, not happy, I'd be moving from an A4 to a Q5. Saying, "oh, so you have an a4. I thought you had something better". When it came time to discuss numbers, we asked what the loyalty credit was, after viewing the current offer on Audi's website. He gave us a lower number. We brought to his attention the offer, which he argued us on for 5 minutes. Then after he read the fine print off of our phone, he said it expired. 1) As a manager you should know your offers inside and out and he should have been prepared to know it was expired. 2) If its on the website still, it should be honored or removed. Based on this overall experience, feeling judged and unwanted I don't BH Audi is the #1 dealership and I'd will not be back for sales or service now. More
by nmeriz
Employees Worked With
Juan Maldonado, Sohail Fathi
January 24, 2016
Quick and efficient Customer service was outstanding. Alfred listened to my needs, knew what I was I looking for. I walked out of the dealership with my dream car. Customer service was outstanding. Alfred listened to my needs, knew what I was I looking for. I walked out of the dealership with my dream car. More
by Ang09
Employees Worked With
Alfred was the salesman who sold my car to me, Josh Barnajian
January 22, 2016
Service I seem to be in there quite a bit with my S6. I have to say my service advisor Chris Woodson is always extremely helpful. He always aims to please. I seem to be in there quite a bit with my S6. I have to say my service advisor Chris Woodson is always extremely helpful. He always aims to please. Thank you Chris More
by Bbbb
Employees Worked With
John "JC" Collis, Chris Woodson
January 19, 2016
Courteous, communicative and customer focused. Christopher Woodson is my service advisor. He is extremely professional and always makes the dealership shine in the best light. He is courteous, com Christopher Woodson is my service advisor. He is extremely professional and always makes the dealership shine in the best light. He is courteous, communicative and customer focused. I thank him for all of his help keeping my car in great shape. More
by Stefanie
Employees Worked With
Chris Woodson and Fabio, Chris Woodson
January 16, 2016
Great customer service We take our cars to Beverly Hills Audi for the level of customer service we receive there. Harry does a great job communicating the status of repairs. We take our cars to Beverly Hills Audi for the level of customer service we receive there. Harry does a great job communicating the status of repairs. More
by Audihouse
Employees Worked With
Harry Cha
January 16, 2016
All 5 * Jason Brown was great. efficiently get all service done over night .i like Audi, for last more than 4 years, I have nothing to complain . Thank you Jason Brown was great. efficiently get all service done over night .i like Audi, for last more than 4 years, I have nothing to complain . Thank you More
by Loveaudi
Employees Worked With
Jason Brown
January 15, 2016
Jason makes it so easy This was my 2nd experience with Jason. The first was the day after I got my A3. It had a nail in a tire when I left the dealership. Jason didn't even This was my 2nd experience with Jason. The first was the day after I got my A3. It had a nail in a tire when I left the dealership. Jason didn't even question me. He just fixed my problem. 5K today was easy. Thanks again Jason. More
by GB
Employees Worked With
Jason Brown
January 14, 2016
Great and easy Andrew is truly an excellent service specialist and always makes us feel we are at the right place for our needs Thank you for working so hard at thi Andrew is truly an excellent service specialist and always makes us feel we are at the right place for our needs Thank you for working so hard at this! More
by Err1234
Employees Worked With
Andrew Neal
January 14, 2016
Amazing Leave it to Audi to give good service! I was treated very very well and I am so pleased I bought my 1st Audi! My brother in South Africa has driven Au Leave it to Audi to give good service! I was treated very very well and I am so pleased I bought my 1st Audi! My brother in South Africa has driven Audi's for years! He just purchased the Q7 of which I had the pleasure of riding in it 2 weeks ago More
by Valerie Q3
Employees Worked With
Sharon Amazon, Michael Tesh, Jennifer Belander
January 12, 2016
Excellent experience Sam and Karsten were both exceptional to work with. I am on my 9th Audi at this point and this was the best overall experience i have had. And they Sam and Karsten were both exceptional to work with. I am on my 9th Audi at this point and this was the best overall experience i have had. And they even got me the color i didn't know i wanted. i will be referring my friends and colleagues to them. More
by dsm1234
Employees Worked With
Sam Yadegari, Karsten Tschaepe
