Audi Beverly Hills - A Fletcher Jones Company

Ken's response time and attention to detail was, as always, terrific! The work was handled very quickly and very well. The service center is extremely efficient and reliable. Thank you! always, terrific! The work was handled very quickly and very well. The service center is extremely efficient and reliable. Thank you! More

I would like to highly compliment two of your employees. I would like to highly compliment two of your employees. Ken is excellent, very polite, very helpful. My car needed a new valve and he handled it ver I would like to highly compliment two of your employees. Ken is excellent, very polite, very helpful. My car needed a new valve and he handled it very well. Jeffrey on two recent occasions was extremely helpful and knowledgeable. My phone was not connected thru the car and not only did he help me with that, he pointed out several other features I had no idea existed. Jeffrey was knowledgable, patient and went out of way to help me. Both Ken & Jeffrey are geat assets to Audi. Thank you! Teri Weiss P.S. Ken just called me to make sure that car was driving perfectly, so more praise for Ken!! He had no idea that I had just completed this survery. More

Couldn't expect or ask for better service. Friendly and thorough. Liked that I got a nice loaner and came back to the problem being fixed and a clean car. Thank you Audi. and thorough. Liked that I got a nice loaner and came back to the problem being fixed and a clean car. Thank you Audi. More

From the time I drive in for service I was treated great by everyone from the receptionist to my courtesy drivers. Diego was great and I was very pleased with the service. by everyone from the receptionist to my courtesy drivers. Diego was great and I was very pleased with the service. More

Service Rep, Diego Perez, was extremely helpful. My overall experience (and past experience in dealing with Diego) has been pleasant, fast and seamless. I really appreciate the extra effort Diego made overall experience (and past experience in dealing with Diego) has been pleasant, fast and seamless. I really appreciate the extra effort Diego made in providing all the necessary information and for going above and beyond with providing transportation (car rental) for the days my car was at the Audi dealer for service. He made the process of getting an oil change easy and fun! More

From the moment I drove in, the service was great. Everybody greeted me and offered to help. I needed a ride and within minutes was at work with a cup of coffee from the dealer. I left smiling. My car Everybody greeted me and offered to help. I needed a ride and within minutes was at work with a cup of coffee from the dealer. I left smiling. My car was even washed when done. Made an unpleasant task very pleasant. More

I stopped by Audi Beverly Hills one last time to look at A4s prior to purchasing a new BMW this past Sunday. The ENTIRE experience was not horrid, as the sales person was pleasant, and I got the information A4s prior to purchasing a new BMW this past Sunday. The ENTIRE experience was not horrid, as the sales person was pleasant, and I got the information I ultimately needed, but I was highly put off by what I witnessed at the dealership. While waiting over 15 minutes for a car to test drive, which is ridiculous, I witnessed a sales manager yelling at another employee at the reception desk. I'm sure whatever she had done warranted being yelled at long enough and loudly enough to make her cry, but it probably shouldn't have been done in front of me. I liked the A4, but the lease price was far higher than the BMW, and I felt like the salesman thought I was an idiot for not wanting to pay more money for less car. It was obvious he didn't want to work in order sell me a car, and after seeing the way business is done there, I was glad not to have bought one. I won't be "recommending this dealership to my friends or family." More

Purchased a 2013 RS5 from this dealership. The experience of purchasing the vehicle was great. Karsten was one of the best sales people I have ever had the pleasure to work with. I would recomme experience of purchasing the vehicle was great. Karsten was one of the best sales people I have ever had the pleasure to work with. I would recommend him highly. Once Karsten passed me off to sign the paperwork it turned into a Toyota dealership. At that point, I was pushed to add additional warranties and paint protection even though I declined several times. Since I purchased the vehicle I agreed to the paint and tire protection... the tire protection I would recommend if you have expensive tires, it's totally worth it. The paint protection... not so much. It's a cheap wax and for the money you spend, you can have your car restored to factory new with a competent detailer for half the cost. Skip the paint protection... The finance person kept pushing and pushing the other warranties non stop...be prepared to say no...a lot. He mainly pushed the extended maintenance warranty. After a couple of months with the car, this is where it goes really bad...SERVICE. Upon my first visit for service everything went downhill...after reporting electrical problems at roughly 2400 miles they decided to take apart the car and look for a lose ground or some wire somewhere. They never informed me that they were doing that and I didn't know until I picked up my car several days later. They handed me paperwork and there were 8 pages detailing everything they removed from the car. As I went through it I realized what they did. They removed everything in the cabin, seats, center console, carpet, etc. This is a limited production, $90K car, with 2400 miles on it... you should ask if this is ok before you take apart the car. The electrical problems continued to get worse and I became a regular at the service center after that. My service advisor Patrick was amazing... unfortunately he was stuck in the middle. Things took a turn once they couldn't figure out what was wrong with my car and kept stating that they could not replicate the problem. So instead of making every effort to help and correct the issues I was having, they decided to blame me for the problems and thought that I was tampering with the car. How do you tamper with a car? You start it and you drive! Who tampers with a $90K car? I'm also 40 years old, I didn't purchase this car to destroy it. They marked the engine bay with some sort of tamper proof paint... I didn't realize this until I took the car to another dealership and they refused the service stating that the car has tamper proof paint in the engine bay and it looks like BH Audi is trying to place the blame on you! Anyway, I digress, I began recording all the events that I could on my iPhone. They continued to take the car, drive it, damage it and give it back with no fixes. Almost every service they would damage a rim or tire... After one of the services where nothing was done they gave me my car back with damage to the front bumper, that was painted and covered up. This was seriously the last thing I would expect from this dealership. The bumper was damaged to the point where it needed to be replaced and they covered it up and gave it back to me. Luckily, I noticed the damage while at the dealership and after about 45 minutes of going back and forth, they agreed to have it repaired properly. They also damaged two rims and one tire during another service attempt. So during all this time nobody made an effort to apologize for the issues or the problems with the car. It turned into a blame game where they did not believe that the problems I was having were real. They even went as far as to blame me for the bumper damage! Enter the GoPro Camera... once I purchased that and put it into the car they had nothing to say. I have over 6000 Miles on the car and have been into the dealership for service over 10 times with no resolution to the matter. To this day they do not know what is wrong with the car. Oh and did mention I was yelled at by one of their representatives from Audi of America with the following statement? "Audi doesn't make perfect cars!" Seriously? This is the type of person that you have representing your brand? Anyone considering an Audi should truly consider that statement above. I lost complete trust and faith with this dealership. I am completely worn out from the experienced....sigh. I would never recommend this dealership nor would I ever purchase an Audi again... More

This dealership was unwilling to work with me and find me the car that I was looking for. I was forced to make a purchase from another dealer. the car that I was looking for. I was forced to make a purchase from another dealer. More

I went to Audi Beverly Hills to look at the Q5. While I was at the dealership, I saw a used Range Rover Sport on the lot and decided to take the car for a test drive. David Anbar assisted me and he was in was at the dealership, I saw a used Range Rover Sport on the lot and decided to take the car for a test drive. David Anbar assisted me and he was incredibly helpful. He allowed me to take the car on a long test drive and he answered all of my questions about the car (even though this was an Audi dealership and they aren't experts in Range Rovers). I decided to purchase the Range Rover and the Audi dealership was reasonable in negoting a fair price for the car. David was a consummate professional and made sure to get my paperwork finished as quickly as possible so I didn't have to waste any time at the dealership. He was also very helpful in tracking down the second key for the Range Rover - the prior owner of the car had only left one key with the dealership, so David contacted the prior owner and was able to get the owner to bring the second key to the dealership so that I now have both keys for my Range Rover Sport. I would highly recommend David if you are in the market for an Audi - he is a thoughtful professional and NOTHING like the slimey car salesmen that you might encounter at other dealerships. More