Audi Beverly Hills - A Fletcher Jones Company

First off I rarely take or for that matter have the time to write a business complimenting the service they provide. But given the extraordinary experience I've just had with Andrew Dolseth and John Collis to write a business complimenting the service they provide. But given the extraordinary experience I've just had with Andrew Dolseth and John Collis, I am making an exception. Never in my years of buying cars, have I experienced two people more knowledgeable, direct and accommodating. Given that I would gladly suffer root canal work than enter any car dealership, my hats off to them. Like many buyers, I wanted the car, then I didn't, then I did, then.... you get the point. Andrew suffered through my automotive version of Hamlet with patience and equanimity. Then came his knowledge of the car; then his offering up alternatives. All of this in a low key manner that an the end of the day had me actually wanting to buy a car; ANY car, from him because his manner. And one small anecdote. I bought the car, a pre owned TT, and a glitch happened with the programming of the key. It wouldn't start. I texted him late at night long after he left work. To be short, he solved the problem and couldn't have made me feel better. All this on his own time. Now, for John Collis. Normally when I see a manager come over to close a deal, my mind goes to water boarding. Collis was great. Made a great deal with a wonderful combination of grace, directness and good will. A true professional. So my kudos to Beverly Hills Audi. Did I have a great experience? You bet. When my wife trades in her Q5, will you get our business? You bet Will I recommend Beverly Hills Audi to friend? You bet. Will I ever spend this amount of time writing another car dealer about their service and product. I wouldn't bet on it More

I had an excellent experience ordering and buying my 2013 RS5. Sam Yadegari, Eric Rosenthal and Karsten Tschaepe were all terrific. I love my car, and I love this dealer. Ed Lehman RS5. Sam Yadegari, Eric Rosenthal and Karsten Tschaepe were all terrific. I love my car, and I love this dealer. Ed Lehman More

I couldn't be happier with my experience at Audi Beverly Hills, particularly with the help provided by David Anbar. After driving around Los Angeles for weeks, dealing with pushy salespeople at other dealer Hills, particularly with the help provided by David Anbar. After driving around Los Angeles for weeks, dealing with pushy salespeople at other dealerships, I was relieved at how kind and helpful David was with me, especially since it was my first car purchase. Unlike other dealers, many of whom seemed to try to take advantage of this, David understood my concerns and offered me all his assistance in finding me a car and a deal that would make me happy. Audi Beverly Hills wants to create repeat customers, and based on the excellent price and customer service they gave me, they're sure to be successful in achieving that goal. More

Audi Beverly Hills is the best... First, I live in Audi Beverly Hills is the best... First, I live in Santa Monica and ended-up in Bev Hills b/c of the poor inventory and surprisingly blase and unhe Audi Beverly Hills is the best... First, I live in Santa Monica and ended-up in Bev Hills b/c of the poor inventory and surprisingly blase and unhelpful attitude of the salespeople at Santa Monica. Once in Bev Hills, I learned they always provide free car washes on weekdays and free loaners during servicing, etc... for their clients. They also have now proven themselves to be stellar in all aspects of customer service. Today, I went back to the dealership after 8 weeks of owning an A6 to ask a question about seat warmers. They were eager to help me in the Sales dept, even though the car was already mine and there was no new deal to be made. When we realized my problem would be difficult to solve, the team rallied and I walked away with a new car (same color, but actually an upgrade in a few ways). I didn't pay a cent. And as an aside, there was nothing actually wrong with the car -- just something I wasn't happy with that they couldn't change on that car.... DAVID ANBAR was fantastic. This was a straight exchange, and he still spent over 2 hours with me, readying the new car and ensuring I was totally comfortable with the controls and functions (including connecting my iPhone and helping me with my music presets). He was perfectly knowledgable about every aspect of the car and answered all of my questions thoroughly and patiently. J.C. also was friendly and helpful in the process. We will go back to Bev Hills Audio for all future cars -- David in particular. Thank you, David!!! More

I had been looking for a car for about 6 months and all the sales reps I spoke to previously at other car dealerships made me feel very pressured and turned me off from buying a car. I am especially happy the sales reps I spoke to previously at other car dealerships made me feel very pressured and turned me off from buying a car. I am especially happy with my purchase because of Genel's genuine interest in me wanting the right car. She let me test drive it multiple times, showed me everything on the car and made me feel at home in it. love it and couldn't imagine buying anything else. When I get a new car in a few years I'll be stopping by your dealership again. More

I really recomend Audi Beverly Hills since they are a new dealership. They really go out of their way to make your experience exceptional. Everyone in the dealership exceeded my expectation on customer servi dealership. They really go out of their way to make your experience exceptional. Everyone in the dealership exceeded my expectation on customer service. My salesman Julian Castro was very knowledgable and helped me choose the perfect car for my son. JC the sales manager insured not only getting the car I wanted for my son, but also giving me an amazing deal. More

Update: Less than an hour after I posted this review I received a call from the General Sales Manager of Audi Beverly Hills. After a short conversation with him I feel completely relieved to my concerns, received a call from the General Sales Manager of Audi Beverly Hills. After a short conversation with him I feel completely relieved to my concerns, which he addressed, and made an adjustments to my issues which went above my expectations. I am extremely impressed not only with the promptness to my review, but the desire to make me feel comfortable, and remedy my initial concerns. This dealership truly lives up to it's reputation. I will recommend this dealership to anyone. Original Review: I purchased an Audi Q5 from this dealership earlier this week, and the car itself is wonderful. While I enjoyed the majority of my experience dealing with Audi Beverly Hills, I did have a few issues which left me a bit uncomfortable at times. I would first like to say Keith & Amir his manager were excellent, and extremely professional, and I feel went beyond my expectations for their duties to take care of me. However, the gentleman from Finance I dealt with left a very bad taste in my mouth. When I sat down and looked at the financing numbers, compared to what was said to me; I felt a bit hustled. After putting down $30,000 as a down payment, I didn't expect any special treatment, just that I would be taken care of honestly, and genuinely. Again, Keith and Amir were excellent in negotiations, fair & to the point; I would work with either of them again happily. When I first sat with down with the gentleman from finance, he explained that the bank (lender) was wanting/ requiring me to purchase an extended warranty, and I also had to purchase a lo-jack incase my vehicle was stolen... My reward for doing so, what that the interest rate would be 2 points lower for financing; however my payments would go up nearly $150.00 per month. I simply refused and felt insulted, and actually considered leaving until Amir stepped in to fix it. I buy a new car pretty much every year, and in this type of negotiation, I immediately knew that this had nothing to do with the bank. The lender did not at any time require these things, these were simply extra's that finance was trying to sell me so they could make a higher commission, this is where I started to feel like I was being taken advantage of. On top of this, his negotiation leverage from a numbers perspective got added back on to my interest rate once I refused to purchase these additions, while he again attempted to shovel these warranties and extras down my throat even during the signing of paper work. Looking back to signing, Im still sort of unhappy with my total deal. I feel I paid a fair price for the vehicle, until I get to the portion I am financing; knowing that this guy is costing me a lot of extra money by adding 2-3 points to my interest rate, makes my blood boil. If I had bought his extra incentives, I'd of had an 8.5 rate instead of 10.5% financing rate, which feels very high. I am a bit conflicted if I would buy there again. On one had the car it self, and my sales guy Keith are great. On the other, I felt lied to and manipulated by finance, the guy I dealt with was new to the company I think, but it's still no excuse to lie to a potentially valuable customer. I know the dealership has to make money, but telling me a bank is requiring something when they are not to make an extra buck is pretty scummy, and not something I would expect of a Fletcher Jones Institution. More

The service was excellent but the price could have been better. The office is nice and there is a lot of inventory but parking was somewhat confusing. better. The office is nice and there is a lot of inventory but parking was somewhat confusing. More

Excellent! Great service! I would totally recommend this dealer to all my friends, family and anyone I know. I'll definitely do business with them again. dealer to all my friends, family and anyone I know. I'll definitely do business with them again. More

it was the best experiance and best customer service i have ever experienced !Alex Sirani our sales person was so proffesional that not only he got us my daughter's dream car but we got a great deal! have ever experienced !Alex Sirani our sales person was so proffesional that not only he got us my daughter's dream car but we got a great deal! More