Audi Beverly Hills - A Fletcher Jones Company

Making sure they get it right. Admirable, responsive, fair & professional -- a rare combination of attributes that make this dealership exceptional. Knowledgeable and helpful, creative and competent. fair & professional -- a rare combination of attributes that make this dealership exceptional. Knowledgeable and helpful, creative and competent. More

Always have great service! From the start when I drive into service I am greeted immediately and my service advisor arrives within minutes to take care of me. into service I am greeted immediately and my service advisor arrives within minutes to take care of me. More

I enjoyed my buying experience here. The SIGNING experience was simply awful. Almost ruined it, but didn't. The sales process was a tiny bit choppy only because the gentleman I started with had experience was simply awful. Almost ruined it, but didn't. The sales process was a tiny bit choppy only because the gentleman I started with had some PTO, so I shifted to another great Sales Manager named Michael Tesh. Farhad was extremely helpful until this handoff, I just wanted to move quickly--no fault on his part for taking off days. Farhad, you were great. The test driving/car tour experience was good with Jared--what a nice, knowledgeable, and savvy guy!. My only recommendation for future: Don't make customers sit in the car on the 8 floor drive up the parking garage--some of us get nauseous! The negotiation process--simple. Thank goodness my partner has amazing Credit so it was truly painless. Michael made a great offer, and we took it. The one star off the review comes from the finance meeting, specifically with Johanna. My message to this finance manager is simple: Read the room. You were far too unprofessional, your language was vulgar, I really think you said some racist type things about the BLM movement in Los Angeles, and you promised this portion of the process would be the quickest. With your consistent talking about things not related to our signing of the vehicle, and fear-mongering on how delicate our new sQ5 was trying to sell me more service options, my partner and I were texting each other to ask if we were living in reality. We were both uncomfortable and wanted to leave the room as quickly as possible. It's as if we were your audience for 40 minutes, when we didn't want to be. We wanted to get in our new car and go. I have never encountered such unprofessionalism in a business setting where someone is dropping serious coin. You were far too familiar with us in this short period, and I think it was unnecessary--we could have been in and out in a pleasant way in 15 minutes. Instead, we had to hear how you feared for your life in your Rodeo drive house, and how you buy $5000 LV handbags; and how my sQ5 is going to break and its crippling expensive to fix, so spend $300 more per month to cover it--Johanna, I really hated our time in that room. All else was great overall. More

I have taken both my Audi here and have always been satisfied with the service. George Chala and the service dept. staff were very knowledgeable. satisfied with the service. George Chala and the service dept. staff were very knowledgeable. More

Still the easiest place in LA to get your Audi serviced. State-of-the-art, clean facility. Carlos is great at keeping you informed of the progress of your car’s service via text. I was in twice this State-of-the-art, clean facility. Carlos is great at keeping you informed of the progress of your car’s service via text. I was in twice this week for different Audi’s. Q5 for its free 1st service. Got a 2021 Q3 loaner. The day after with my eTron for a Service Campaign. Unfortunately, they ran out of Audi loaners. Was given an option for Uber 2 ways or Enterprise. Rental. I thought about being in a 45 minute ride with a stranger during Covid so opted for enterprise since it was only 5 minutes away. Got a medium GMC SUV- made me really appreciate my Audi’s! One thing during Covid, I would suggest is that service advertise on how they are cleaning the vehicle after service. Other dealers are stating disinfectant Clean Pur or other similar products. The only issue that persists is that the online service portal on their website has been broken for more than a month. I mentioned it to Omar when they called on the phone. More

Easy and convenient experience for something that needed immediate tending to in my A4. In and out in an hour. My service rep Carlos Lazo was attentive and informative and good to his word. And with the immediate tending to in my A4. In and out in an hour. My service rep Carlos Lazo was attentive and informative and good to his word. And with the Covid surge in Los Angeles, the extraordinary attention to sanitizing and social distancing was a big relief. In addition to the repair, they also washed my car and conducted an all-points inspection. More

George Chala in the Service Department made me feel like a VIP customer and handled my car with extreme care. This was especially appreciated during these crazy Covid times. a VIP customer and handled my car with extreme care. This was especially appreciated during these crazy Covid times. More

Service at Audi of Beverly Hills on SQ5 lease was easy and fast. The Covid safety protocol made me feel safe and comfortable. The service great! Thank you! and fast. The Covid safety protocol made me feel safe and comfortable. The service great! Thank you! More

Mr. Yadegari is unprofessional with high temper. He Mr. Yadegari is unprofessional with high temper. He demonstrated aggression by raising his voice, used words like "THIS IS WHAT WE DEMAND! (when aske Mr. Yadegari is unprofessional with high temper. He demonstrated aggression by raising his voice, used words like "THIS IS WHAT WE DEMAND! (when asked to match another deal)..." and did not accommodate to my needs during the COVID pandemic. I will be reporting my experience in detail to the corporate office. Audi dealers should not have managers like Mr. Yadegari representing them. Think twice before you work with this dealership! More

Great sales and service. Simple and direct sales transaction. Service department did a great job. Car was washed and looked like new. No contact dropoff and pickup. transaction. Service department did a great job. Car was washed and looked like new. No contact dropoff and pickup. More