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Audi Beverly Hills - A Fletcher Jones Company
Beverly Hills, CA
1,530 Reviews
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Helpful December 01, 2022
I have been leasing Audi's for over 15 years. I have generally had good experiences particularly with the service departments. This most recent visit has been astoundingly bad. My car has 3500 mi I have generally had good experiences particularly with the service departments. This most recent visit has been astoundingly bad. My car has 3500 miles on it. I brought it in for it's first service. They had it for 4 days and when I picked it up, they gave me back a car that was absolutely filthy. When I complained they said they would wash it if I wanted to wait another half hour, which I didn't have time for. The check engine light came on 10 minutes after I left, a few days later the oil check light came on and when I pulled over to check it there wasn't a single drop of oil on the dip stick. Luckily, I had oil in my trunk and was able to add oil and then drove it back to the dealership. They then had my car for another 5 days and never bothered to call me to tell me what was going on, when I try calling them, they are impossible to reach. When I asked the operator who answered, why they won't pick up the phone in the service department, he was rude and said they have high call volume. For the prices they charge, maybe they should trying hiring a few more people. I see I'm not the only one who is complaining about not being able to reach the service department after multiple phone calls and poor service. Sadly, this place has really gone down hill. I hope this is not the post-pandemic norm. More
by Jen
Employees Worked With
Jose Henriquez, Paren Derbedrossian
November 01, 2022
Jeff Crawford was my service manager. He moved mountains to ensure that my complex 85k maintenance service was resolved to my satisfaction. I appreciated his commitment to the details tha He moved mountains to ensure that my complex 85k maintenance service was resolved to my satisfaction. I appreciated his commitment to the details that my A4 parts and service needs were fully met and that I left being a highly satisfied Audi customer. Plz commend him for a job well done! Margaret Davis More
by ms_mmd2
Employees Worked With
Jeffrey Crawford
October 24, 2022
I made plans to drive from. Las Vegas to Beverly Hills dealership to see the Audi A8 they advertised for sale on your site. But, to my astonishment I was sent an e-mail that the Las Vegas to Beverly Hills dealership to see the Audi A8 they advertised for sale on your site. But, to my astonishment I was sent an e-mail that they have suspended all out of state sales. Thought your site was a nationwide sales site? I have express my concerns directly to them and if you are really concerned I can send you the correspondence. I have since purchased an A8 from another dealer on your site in North Carolina. I fly out and pick it up this coming Thursday. More
by Son26
Employees Worked With
Would need to go back and review e-mails but, it doesn’t matter as they don’t deserve nor, will ever get my business.
July 21, 2022
Jeff Crawford has been wonderful in addressing any and all of my needs with my 2022 SQ5 Sportback. Mr. Crawford is a pleasure to have as someone handling my service needs. all of my needs with my 2022 SQ5 Sportback. Mr. Crawford is a pleasure to have as someone handling my service needs. More
by seanward
Employees Worked With
Jeffrey Crawford
June 02, 2022
terrible experience, buyer beware only good if you need a car AND a loan, they will not accept any outside credit or preapproved loans. car AND a loan, they will not accept any outside credit or preapproved loans. More
by dabeehive
Employees Worked With
Sam Yadegari, Michael Tesh
May 13, 2022
David, Asaf, Jennifer, Ali are all very helpful during my experience. I decided to purchase from them after a very thorough research. They are not the cheapest, but they definitely gave me the most peace of experience. I decided to purchase from them after a very thorough research. They are not the cheapest, but they definitely gave me the most peace of mind. Our price negotiation was straightforward, after I showed my research, I was offered a reasonable price. We saved a lot of time haggling. Furthermore, they allowed me to sit in a R8 while waiting, which is very very satisfying. More
by czd358121692
Employees Worked With
David, Asaf, Jennifer Belander, Syed Ali
May 04, 2022
Beautiful, clean showroom. Low-pressure sales staff. Wonderfully located and vast service facility right off the 10 Freedway. Low-pressure sales staff. Wonderfully located and vast service facility right off the 10 Freedway. More
by robertmckimbell
Employees Worked With
Jennifer Belander, Greg Arouchanov
