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Audi Beverly Hills - A Fletcher Jones Company

Beverly Hills, CA

4.4
1,532 Reviews
Welcome to Audi Beverly Hills, the #1 Audi Dealership in the Nation for 7 consecutive years.!* Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Beverly Hills, California! Come experience “The Fletcher Jones Difference” today! *Number One Claim based on Audi USA New Sales Results 12/31/21.
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8850 Wilshire Blvd

Beverly Hills, CA

90211

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Showing 1,532 reviews

May 01, 2018

Great Service Always happy with their service! My rep stays the same and understands my needs! I love Audi Beverly Hills - bought my current car from them and wil More

by parker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
May 14, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Parker, Thank you for your feedback. I am thrilled to hear we earned your complete satisfaction. We look forward to assisting you again. Kind regards, Heather Lewis Client Care Manager

April 30, 2018

SA-ID, our sales rep, was truly above and beyond. We are thrilled to have SAID as our sales rep. He's very professional and delivers exceptional services in a timely manner. We could always count on More

by 99m2_audi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Said Flifl
May 01, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello 99m2_audi, Thank you for taking the time to share your feedback on Said. It is wonderful to hear he assisted you promptly and provided you with excellent service throughout your visit with us. Should you need any further assistance in the future, please do not hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

April 26, 2018

Service interval/recall David was great. Personable, responsive, informative. Entire process is seamless: Arrival, in-boarding, loaner, cashier, vehicle delivery. Facility More

by MLChing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cohen
Apr 27, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi MLChing, Thank you for taking the time to share your feedback. I am happy to hear David provided you with outstanding service throughout your visit with us. As always, we look forward to providing you with another exceptional experience again. Sincerely, Heather Lewis Client Care Manager

April 26, 2018

Beverly Hills Audi is the top side of excellence! From the time I arrive and until my car is ready for pick up, I am treated with courtesy, caring, hospitality, and all around excellence from people t More

by RDell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
hydel, Carlos Lazo
Apr 27, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi RDell, Thank you for your outstanding feedback! I am happy to hear you were treated with the greatest care from our staff. Should you need any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

April 21, 2018

awesome location and staff! Angie provided outstanding professional service and the woman at the courtesy car counter was efficient and personable. Great experience and will al More

by LALawyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie - auto adviser did great job
Apr 23, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello LALawyer, Thank you for your feedback on our team and your experience with us. It is wonderful to hear Angie provided you with outstanding service. We appreciate you keeping us in mind in the future and look forward to assisting you again. Kind regards, Heather Lewis Client Care Manager

April 21, 2018

Absolutely fantastic! Ryan Bradly was exceptional! This is the third Audi he has help me acquire. I live in San Francisco currently and would never consider fo utilize any More

by San Francisco Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Bradley
Apr 23, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello San Francisco Susan, Thank you for continuing to choose Audi Beverly Hills and for your loyalty to Ryan. I am thrilled to hear he made your experience easy and pleasant once again. As always, we look forward to assisting you again. Congratulations on your new Audi! Sincerely, Heather Lewis Client Care Manager

April 18, 2018

Excellent service! I took in my vehicle because of an issue I've been experiencing since I got it. Harry delivered exceptional customer service, making the experience f More

by HC
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Apr 18, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi HC, Thank you for taking the time to share about your experience. I am happy to hear Harry delivered exceptional service to you and made your visit with us pleasant and enjoyable. We look forward to providing you with the same exceptional experience again. Kind regards, Heather Lewis Client Care Manager

April 18, 2018

Harry Cha is fabulous My only disappointment is that I felt my tire was defective and was charged to replace it. Not Harry's fault, he was great with me. I'd recommend him More

by mbsilver22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Apr 23, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Mbsilver22, Thank you for taking the time to share your feedback on Harry. I am happy to hear he provided you with excellent service. Kind regards, Heather Lewis Client Care Manager

Apr 23, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Dear David I wanted to thank you for taking the time to provide us with your feedback. I’m happy to hear my team extended you a discount, and more importantly kept the lines of communication open with you while your vehicle was in for repair . We appreciate your loyalty and look forward to our continued relationship Please secure my direct line going forward as your liaison to sales and service. We look forward to providing you with the Customer Experience you deserve. Kind Regards, Lisa Mercurio Guest Experience 424.281.5695

April 15, 2018

Broken Side Mirror David was helpful and communicative and keep me informed of the repair schedule. I came in with a broken side mirror and was surprised at how expensi More

by audi$$$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cohen
April 15, 2018

Great Service! My experience was great, my car was in and out for a recall. The new facility is impressive, packed with amentitiies. The staff was professional and h More

by Mel88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Apr 18, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Mel88, Thank you for your feedback. I am happy to hear you had an excellent experience and were assisted promptly. Our team is also delighted to know you enjoyed our new facility and all of our amenities! Should you need any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

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